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- Tasks: Manage client experiences from briefing to delivery, ensuring high-quality photo and video content.
- Company: Join InstaShoot, a modern platform connecting creatives with clients for impactful storytelling.
- Benefits: Enjoy company events, free food, travel perks, and paid volunteer time.
- Why this job: Be the face of luxury service while making a difference through creative storytelling.
- Qualifications: Experience in photography/videography and strong client relationship skills required.
- Other info: Work in a dynamic, purpose-driven culture that values mindfulness and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
InstaShoot is a modern photography and videography platform under the Humanity Ventures group, designed to connect clients with skilled creatives for professional results. Specializing in projects such as real estate, weddings, corporate events, and personal branding, InstaShoot ensures seamless and affordable bookings. Beyond being a creative marketplace, InstaShoot donates 31% of its profits to Filming for Humanity, a program that supports small charities with meaningful video storytelling. Operating on an international scale, InstaShoot empowers creatives to make an impact while showcasing their talent.
The Creative Experience Manager is the on-site ambassador of our new brand and the owner of the client experience from first briefing to post-delivery follow-up. This role combines creative direction, client relationship management, and five-star service delivery. Creative Experience Managers are trusted to represent the brand with calm authority, discretion, and professionalism, while delivering high-quality photo and video content aligned with each client’s brief. They operate comfortably in high-end, luxury environments and understand the expectations of premium, discerning clients.
Culture, Values & Way of Working (Humanity Ventures)
Humanity Ventures is a purpose-driven group built on excellence, meaning, and service. We believe that outstanding creative work comes from grounded, present, emotionally intelligent professionals. Our culture integrates professionalism with depth — combining technical mastery, human sensitivity, and a strong sense of purpose.
Creative Experience Managers are expected to:
- Be comfortable in a high-end, opulent, five-star luxury context
- Understand and embody refined service codes similar to premium hospitality, private members’ clubs, or luxury hotels
- Work with calm confidence, presence, and discretion
- Respect and align with a culture that values inner balance as much as external excellence
As part of Humanity Ventures, team members are invited (and encouraged) to participate in an annual off-site retreat, which includes elements such as reflection, mindfulness, and yoga. This retreat supports wellbeing, alignment, and long-term performance. It is an integral part of our culture, and candidates should feel comfortable in an environment where spirituality is present, inclusive, and grounded — never dogmatic.
This role therefore suits individuals who are:
- Emotionally mature
- Comfortable with depth, stillness, and responsibility
- At ease delivering luxury service with meaning
Core Responsibilities (Shared – Photo & Video)
- Own the end-to-end client experience for each booking
- Review and understand each client brief in advance
- Arrive prepared with all equipment, iPad, and materials
- Conduct a short pre-shoot conversation to align expectations
- Guide clients with confidence (poses, framing, pacing, tone)
- Create a calm, welcoming, and professional atmosphere on site
- Deliver a five-star, hospitality-level experience
- Represent InstaShoot with impeccable conduct and presentation
- Capture content that is on-brand, intentional, and technically sound
- Upload previews or selections promptly via the platform
- Request and log client feedback post-shoot
- Flag follow-ups, rebookings, or client preferences
- Maintain discretion, confidentiality, and emotional intelligence at all times
Creative Experience Manager (Photography)
Additional Photo-Specific Duties
- Direct clients through poses, expressions, and compositions
- Adapt lighting and framing to suit people, spaces, and brand needs
- Capture a broad, intentional selection of images (not random shooting)
- Ensure consistent exposure, colour, and composition standards
- Deliver clean, well-organised photo files ready for editing workflow
Creative Experience Manager (Videography)
Additional Video-Specific Duties
- Guide clients through on-camera presence and movement
- Capture purposeful sequences for storytelling, not just clips
- Manage audio, lighting, and framing with professional standards
- Film with editing in mind (continuity, pacing, variety)
- Deliver well-labelled footage suitable for fast turnaround
Professional Standards & Behaviour
- Act as a trusted partner, not a technician
- Maintain punctuality, reliability, and composure under pressure
- Uphold new brand’s luxury service and safeguarding standards
- Communicate clearly with clients and internal teams
- Protect the brand through exemplary behaviour on every booking
Success in This Role Looks Like
- Clients feel guided, reassured, and genuinely cared for
- Shoots run smoothly, calmly, and on time
- Content meets InstaShoot quality standards consistently
- Clients return, rebook, and recommend
- InstaShoot is remembered for its professionalism, warmth, and elevated presence
Who This Role Is Not For
This role is not suitable for individuals who:
- Prefer a purely technical or transactional approach to creative work
- Are uncomfortable operating in high-end, luxury environments or with discerning, premium clients
- Do not enjoy client-facing roles that require presence, emotional intelligence, and discretion
- Feel uneasy with a company culture that values reflection, mindfulness, and personal alignment alongside performance
- Are looking for a fast, casual, or informal working style rather than polished, composed, five-star service delivery
This role suits professionals who take pride in how they show up, not only in what they produce.
Luxury Dress Code & Professional Presence
Creative Experience Managers represent InstaShoot and Humanity Ventures in environments that often mirror five-star hotels, private residences, premium brands, and high-profile clients. As such, a refined professional appearance is essential. Expectations include:
- Elegant, understated attire appropriate for luxury hospitality standards
- Neutral, timeless colour palettes (black, navy, beige, grey, white)
- Clean, well-fitted clothing that allows movement while maintaining polish
- Excellent personal grooming and hygiene at all times
- Discreet accessories; no visible logos, slogans, or casual streetwear
- Calm body language, confident posture, and composed communication
Presence matters as much as technical skill. Clients should immediately feel they are in the hands of someone trusted, capable, and refined.
Job Types: Full-time, Permanent, Graduate
Benefits:
- Company events
- Discounted or free food
- Free or subsidised travel
- Paid volunteer time
- Store discount
Application question(s):
- Humanity Ventures values inner alignment as much as performance. How do you personally stay grounded or centred in high-pressure, client-facing work?
- What makes work meaningful to you beyond being paid or producing good output?
Work authorisation: United Kingdom (required)
Creative Experience Manager (Photography & Videography) in Cardiff employer: Instashoot
Contact Detail:
Instashoot Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Creative Experience Manager (Photography & Videography) in Cardiff
✨Tip Number 1
Network like a pro! Attend industry events, workshops, or even casual meet-ups where you can connect with potential employers and fellow creatives. Remember, it’s all about building relationships that could lead to your next big opportunity.
✨Tip Number 2
Showcase your personality! When you get the chance to meet clients or hiring managers, let your unique style and vibe shine through. They want to see the real you, so don’t be afraid to express your creativity and passion for the role.
✨Tip Number 3
Prepare for interviews by researching the company culture and values. InstaShoot is all about meaningful storytelling and luxury service, so think about how your experiences align with their mission and how you can contribute to their vision.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have the chance to showcase your understanding of InstaShoot’s ethos and how you can embody their values in your work.
We think you need these skills to ace Creative Experience Manager (Photography & Videography) in Cardiff
Some tips for your application 🫡
Show Your Creative Side: When you're applying for the Creative Experience Manager role, let your creativity shine through in your written application. Use engaging language and showcase your unique style to reflect how you can bring a fresh perspective to InstaShoot.
Tailor Your Application: Make sure to customise your application to align with the job description. Highlight your experience in high-end environments and client management, and don’t forget to mention any relevant photography or videography skills that make you a perfect fit for the role.
Be Authentic: We want to get to know the real you! Share your personal experiences and values that resonate with our mission at Humanity Ventures. This will help us see how you embody the spirit of our brand and culture.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to review your materials and get you one step closer to joining the InstaShoot team!
How to prepare for a job interview at Instashoot
✨Know the Brand Inside Out
Before your interview, dive deep into InstaShoot's mission and values. Understand how they connect clients with creatives and their commitment to donating profits to Filming for Humanity. This knowledge will help you demonstrate your alignment with their purpose-driven culture.
✨Showcase Your Client Management Skills
Prepare examples of how you've successfully managed client relationships in high-pressure situations. Highlight your ability to deliver five-star service and maintain professionalism, especially in luxury environments. This will show that you're ready to embody the calm authority they seek.
✨Dress the Part
Since this role requires a refined professional appearance, choose your outfit wisely. Opt for elegant, understated attire that aligns with luxury hospitality standards. Remember, first impressions matter, and looking polished will set the tone for your interview.
✨Emphasise Emotional Intelligence
Be ready to discuss how you stay grounded and centred in high-pressure, client-facing roles. Share personal strategies that reflect your emotional maturity and ability to connect with clients on a deeper level. This will resonate well with their focus on inner balance and meaningful service.