Program Specialist

We believe in cross-functional collaboration as the enabler of high performance. As a Program Specialist, you’ll steward cross-functional Programs, managing the Program scope and integrated plan to deliver it with consistent quality.

Naturally curious, you’ll execute a number of commercial experiments involving our Product (web, app) and/or Customer Service operation. You’ll make recommendations that drive the business forward at the right time, prioritising and scaling what works, stopping and learning from what doesn’t.

Program Specialist’s primarily coordinate less-complex Programs of work that are cross-functional and cross-department, supporting wider virtual Program teams.

Program Specialists collaborate closely with Product Management, Operations, Marketing, Analytics, Technology and UX, enabling agile teams to plan and deliver at scale, so we can achieve the Desired Outcomes in the Strategic Framework together. Working with both technical and less-technical disciplines, you’ll ensure transparency of reporting & performance monitoring, simplicity of policy & process design, and quality assurance on execution. Leveraging Confluence, Jira and Salesforce, you’ll ensure clear communication of changes across the business fortnightly, and simplify the integration of those changes into business-as-usual for PTU, Operations and Marketing.

Your role includes the following:

• Stewarding cross-functional business initiatives (aka Programs), managing the Program scope and coordinating the integrated plan to deliver it

• Synchronising the opportunities/projects that are part of the Program, to achieve the desired outcomes. This includes gathering inputs and requirements, defining milestones and success criteria

• Enabling virtual Program Teams, which might include Product, Technology, UX, Operations, Marketing, Legal, Finance and HR collaboration

• Designing new business policies, processes and campaigns, ensuring quality execution, in alignment with our mission, brand, and values

• Creating Alignment Documents, operational plans, business policies, operational processes, and other documentation

• Collaborating with teams in each department to identify new opportunities that could improve efficiency and reduce costs, enabling effective prioritisation and ROI

• 3+ years of business experience

• 3+ years of experience in technology companies

• 2+ years experience in supporting Product or Customer-facing operational teams / also open to experienced product management professionals with customer service team experience

• Experience with Salesforce, JIRA, Confluence, and a bonus for Looker and Iterable

• Strong analytical problem-solving skills, with a flexible approach to program management, iterating and adapting that approach when necessary

• Objective & evidence based mindset & ability to operate within an evidence-based organisation

• Experience working cross functionally to build relationships

• Fluency in English

• Highly competitive salary package

• Hybrid work environment

• Hybrid allowance/benefit

• Eligibility to receive an equity award

• Temporary work from abroad policy

• Mental health support

• Regular team and social events

• Further benefits depending on location

These are the values that guide everything we do:

• We put integrity first. We are authentic, transparent and respectful.

• We are all stewards. We are stewards of the company on behalf of all stakeholders.

• We follow the evidence. We are objective, evidence-based and pragmatic in our decision-making.

• We never stop learning. We are open-minded and curious.

• We win together. We collaborate and earn trust with our colleagues.

• We are inclusive. We are committed to building a diverse and inclusive company.