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For Companies At a Glance
- Tasks: Drive improvements in operations and enhance customer experiences across international markets.
- Company: Join Instapro Group, part of Angi Inc, a leader in connecting homeowners with reliable pros.
- Benefits: Enjoy a competitive salary, hybrid work, mental health support, and fun team events.
- Why this job: Make a real impact by optimising processes and collaborating with diverse teams.
- Qualifications: 5+ years in business, with experience in customer service and project management.
- Other info: Embrace a culture of integrity, learning, and inclusivity while growing your career.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Enablement Manager at Instapro Group (part of Angi Inc, NASDAQ: ANGI). This role supports Angi\’s international markets, including the UK, France, Germany, the Netherlands and Canada. Based in: France, Germany, UK, or Netherlands.
Angi has defined its mission for 30 years: get jobs done well by connecting homeowners with reliable pros and helping pros grow their businesses. Angi is an environment where homeowners, service professionals and employees benefit from more jobs done well.
What you’ll do
- Coordinate improvement opportunities within operational teams to achieve desired outcomes, including gathering inputs and requirements, defining milestones and success criteria.
- Help Operational teams focus more energy on Pros and Homeowners by generating insights, updating the Knowledge Base (Confluence), engaging with Product, assisting with tooling requirements (e.g., Salesforce), and coordinating campaigns.
- Eliminate pain that limits the above via continuous improvement of process and policy.
- Coordinate virtual Program Teams (Product, Marketing, Legal, Finance, HR) and collaborate across Legal, Customer Service / Operations, Program Management, Product Management, Marketing, Analytics, Technology and UX to enable agile delivery at scale.
- Design new business policies, processes and campaigns ensuring decision-making, Quality Assurance, and execution aligned with the mission, brand and values.
- Review and, where needed, rewrite Alignment Documents, operational plans, business policies and processes, and other documentation.
- Lead with 5+ years of business experience; 3+ years supporting customer-facing outbound Customer Service teams or with customer service team experience in legal/compliance contexts.
- Understand key legal differences between countries and experience leading end-to-end business initiatives from problem identification to benefits realization.
- Experience in Continuous Improvement; Train The Trainer; Business/Sales Operations; Project Management; Product Management; or Management Consulting with technology industry experience.
- Strong logical and analytical problem-solving skills with rigorous attention to detail.
- Objective, evidence-based mindset and ability to operate within an evidence-based organization; or Technical Program Management interfacing with Customer Services.
- Experience working between business and product/technical teams to deliver solutions that meet strategic and Customer Service needs.
- Experience with Salesforce, JIRA, Confluence, Looker and Iterable is a bonus.
- Bonus points for a training-related certification (e.g., Dale Carnegie Train the Trainer).
- Experience building cross-functional relationships at all levels, from Customer Service agents to the CEO.
- Fluency in English.
Benefits
- Highly competitive salary package
- Hybrid work environment
- Hybrid allowance/benefit
- Temporary work from abroad policy
- Mental health support
- Regular team and social events
- Further benefits depending on location
- Referral bonus
Values
- We put integrity first. We are authentic, transparent and respectful.
- We are all stewards of the company on behalf of all stakeholders.
- We follow the evidence. We are objective, evidence-based and pragmatic in our decision-making.
- We never stop learning. We are open-minded and curious.
- We win together. We collaborate and earn trust with our colleagues.
- We are inclusive. We are committed to building a diverse and inclusive company.
Interested in applying? Submit your application below and we will get back to you.
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Enablement Manager employer: Instapro Group
Contact Detail:
Instapro Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enablement Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Knowing their values will help you show how you fit right in with their mission.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Enablement Manager. Keep it concise and engaging.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing familiar faces!
We think you need these skills to ace Enablement Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Enablement Manager role. Highlight relevant experience, especially in customer service and project management, and don’t forget to showcase your analytical skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our mission at Angi. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We’re looking for those logical and analytical problem-solving skills, so share specific instances where you’ve made a difference!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Instapro Group
✨Know the Company Inside Out
Before your interview, make sure you understand Angi's mission and values. Familiarise yourself with their operations in different countries and how they connect homeowners with service professionals. This will show your genuine interest and help you align your answers with their goals.
✨Showcase Your Cross-Functional Experience
Highlight your experience working across various teams, especially in customer service and operational roles. Be ready to discuss specific examples where you've successfully collaborated with product, marketing, or legal teams to drive improvements. This is crucial for the Enablement Manager role.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific challenges related to process improvement or policy changes. Prepare a few examples from your past experiences that demonstrate your analytical skills and evidence-based decision-making. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the current challenges the team faces or how success is measured in the Enablement Manager role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
