At a Glance
- Tasks: Provide first-line IT support and troubleshoot technical issues for clients.
- Company: Join Instant On IT, a vibrant team focused on client success and innovation.
- Benefits: Flexible working, competitive salary, career progression, and wellness perks.
- Other info: Enjoy a friendly work culture with regular social events and growth potential.
- Why this job: Kickstart your IT career with hands-on experience and continuous learning opportunities.
- Qualifications: IT support experience, strong communication skills, and a passion for technology.
The predicted salary is between 28000 - 34000 £ per year.
1st Line IT Support Engineer
Location
Central London (Farringdon/Chancery Lane)
Salary
Job type
Permanent, Flexible Working (3 days in office & 2 days WFH), 35-hour week
At Instant On IT we’re not just about IT support – we’re about real client success.
We know that people and progress are key, so we’re looking for someone who loves learning, and helping others succeed to join our innovative team, where every day brings fresh challenges and the chance to develop your skills and career.
If you’re a smart, driven, problem-solver, with a passion for technology, a hunger for continuous learning, and a desire to add value to our clients, you could be exactly who we’re looking for.
You’ll be joining a lively, supportive team where your ideas matter and your growth never stops.
WHO YOU ARE
- Technically solid with relevant IT support experience, ideally in an MSP setting.
- Familiar with ITIL Foundation
- Microsoft certified (AZ-900, MS-900, SC-900 desirable) with a desire for continued learning.
- Skilled at managing pressure and deadlines while keeping a keen eye on priorities.
- Passionate about delivering excellent customer service, with strong interpersonal and communication skills.
- Driven by growth, eager to learn, and ready to elevate your IT skills and expertise.
WE WANT YOU TO
- Be a self-starter and a proud tech geek who loves to dig deep until the problem is solved.
- Communicate clearly without the tech jargon, ensuring clients understand every step along the way.
- Be driven by growth – actively seeking learning opportunities, certifications and new cloud technologies.
- Deliver top-notch client service in a fast-paced environment, balancing urgency with precision and quality.
- Be a team player and collaborate closely within an inclusive and supportive team culture.
- Have a strong work ethic.
YOUR CORE RESPONSIBILITIES
- Serve as the first point of contact for IT queries – log, categorise, and prioritise incidents to ensure swift resolutions.
- Troubleshoot and resolve basic technical issues across desktops, laptops, mobile devices, and operating systems (Windows/mac OS), escalating sophisticated problems when necessary.
- Manage user access and bolster cybersecurity by handling password resets, account updates, and implementing multifactor authentication via Active Directory, Azure AD, and similar systems.
- Install, configure, and maintain hardware and software to keep business operations running smoothly.
- Maintain clear, up-to-date documentation and contribute to knowledge management for faster future resolutions.
- Deliver excellent customer service through professional communication, timely updates, and useful guidance to end users.
- Identify recurring issues and actively contribute to service improvements and process optimisation initiatives.
- Engage in ongoing Microsoft certification training – from Modern Desktop and Intune to Azure platforms – so you’re always ahead of the curve.
WHY JOIN US?
- Learning and development opportunities (Microsoft certifications, developmental pathways, internal and external training)
- Career progression opportunities
- 21 days (increasing after 3 years of service) holiday, public holidays,
- Birthday day off
- Private healthcare after probation
- 40% off gym membership
- Great pension scheme from day one
- Cycle to work scheme
- Eyecare vouchers
- Central location, next to a famous food market
- A friendly, inclusive, sustainable work environment
- Regular social events (tech-infused minigolf and darts, pool, and more!)
- Electric car scheme after 2 years of service
- Recruitment referral scheme
📢 To be considered for this role, please ensure you complete your application on our careers portal .
Incomplete applications will not be reviewed.
We aim to respond to all applications .
However, if you have not heard from us within 4 weeks, please assume your application has not been successful on this occasion. We appreciate your interest, and encourage you to apply for future opportunities with us.
1st Line IT Support Engineer employer: Instant On IT
At Instant On IT, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises employee growth and development. Located in the heart of Central London, our team enjoys flexible working arrangements, comprehensive training opportunities, and a supportive environment where every idea is valued. With competitive benefits such as private healthcare, generous holiday allowances, and regular social events, we are committed to ensuring our employees thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line IT Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Instant On IT values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Instant On IT might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Instant On IT!
✨Direct Apply to Instant On IT
Let's not forget to apply directly through the Instant On IT website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 1st Line IT Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Instant On IT.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Instant On IT. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Instant On IT
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
