Instant Impact is recruiting a Customer Retention Manager to work on behalf of a client. The role focuses on reducing churn, improving customer satisfaction, and promoting self-service tools.
You will manage day-to-day customer requests, use CRM data to identify risks, and collaborate with teams to deliver proactive retention strategies. The successful candidate will be data-driven, collaborative and customer-focused, with a strong ability to translate insights into action across onboarding,
#J-18808-LjbffrProactive Retention & Customer Growth Lead employer: Instant Impact
As a Customer Retention Manager in London, you will thrive in a dynamic work culture that prioritises customer satisfaction and continuous improvement. The company offers robust employee growth opportunities, including training in CRM tools and data analysis, while fostering a collaborative environment where your insights directly influence retention strategies. With a focus on innovation and a commitment to employee well-being, this role provides a meaningful chance to make a significant impact on customer experience and business success.
