PMO Analyst, UK in London

We’re pushing the boundaries of Insurance Technology. INSTANDA is the world's first no code platform for Insurance. A pioneering Insurtech, we’re revolutionising the insurance industry by offering insurers a versatile tool to create, manage, and distribute digital insurance products. Our innovative technology empowers insurance carriers to adapt swiftly to market demands and navigate the evolving landscape. Our Technology is consistently recognised as the best policy administration platform for innovative insurers, winning awards in both the UK and US. INSTANDA has grown significantly in recent years and we are now a team of 200+ employees globally, with partnerships that operate worldwide. We’re continuing to grow our business and our Client Delivery team is at the forefront of our growth plans.

The Role

We are seeking a PMO Analyst to join our Project Management Office, supporting the delivery of complex software and service‑led engagements across our portfolio. This role requires a highly analytical individual who is confident working with operational data, delivery metrics, and project performance indicators to drive prioritisation, resource planning, and informed decision‑making. A background in a Professional Services or Service Delivery environment is essential, as you will be working closely with client‑facing teams to track delivery commitments, and ensure that project information accurately reflects commercial and contractual realities. Your understanding of software delivery lifecycles—particularly within Agile and hybrid environments—will enable you to anticipate information needs, identify delivery risks, and uphold governance standards across multiple workstreams. You will engage with stakeholders across technical, commercial, and client‑facing functions to gather inputs, maintain high‑quality data across our delivery toolsets, and support reporting cycles. Strong communication skills, meticulous attention to detail, and the ability to follow up diplomatically and persistently will be critical to your success. This role sits within the PMO function and provides operational, analytical, and governance support to the wider Project Management community. As the organisation continues to scale, this position offers a clear growth path to becoming the PMO representative for the EMEA region, acting as the primary point of contact for regional delivery oversight, reporting, and stakeholder engagement. This role is UK based, primarily remote working with some travel required to our London Office.

What You Will Do

• Driving adoption, data quality and continuous improvement of our Project & Portfolio management tooling (AdaptiveWorks).
• Adhere to INSTANDA’s information security policies, guidelines and best practices to protect our company and our clients.
• Contribute to a culture of security awareness within the company.

Portfolio Level

• Provide key reporting insight, including management and maintenance of portfolio status reports to the Senior Leadership team and Senior Management.
• Support both EMEA and North America with Financial interrogation and reconciliation on a weekly and monthly basis.
• Drive the regular cadence of reports, ensuring they are accurate and cascaded appropriately.
• Closely monitor project health and highlight any major risks, issues or changes to the Project Lead which may impact overall successful delivery.
• Monitor and enforce Risk, Issue and Change Management procedures e.g. RAID logs, change requests and impact assessments.
• Support sign-off on project deliverables in order to achieve stage gate approval and other governance activities.
• Support (& sometimes own) the implementation of quality strategies, process improvement initiatives & training, including any processes and templates across all projects.
• Ownership of resource & capacity management within EMEA.
• Effectively manage resource allocation for the portfolio of EMEA client projects and general governance initiatives.
• Primary ownership over EMEA data with the need to collaborate with our North America region.

Programme Level

• Ensuring the correct adoption of PMO processes, standards and templates within the programme (or Project).
• Ownership for the administration of AdaptiveWork data and reports.
• Provide administrative support to Project/Programme Manager by way of: RAID log maintenance, dashboards and tracking of milestones.
• Supporting the collation of project documentation.

Requirements

• 3 years+ professional experience in a PMO role.
• Experience with Planview Adaptivework or similar enterprise PPM Tools.
• Experience working within a B2B or Professional services environment ideally within an IT or SAAS environment.
• Confident in providing input and challenging ideas appropriately with internal stakeholders.
• Excellent written and verbal communication skills.
• Excellent organisation and time management skills.
• Strong attention to detail.
• Solid administrative skills.
• Strong analytical & data management skills.
• Ability to adapt quickly and respond effectively to changing business priorities.
• Demonstrable experience of varying project management principles (Agile, Waterfall etc).

Benefits

• Competitive salary.
• Generous 28 days holiday allowance, in addition to public holidays. For every year of service you complete, we’ll give you an additional days holiday (max. 5 days).
• One Dynamic Day per month on top of your holiday allowance to spend time doing the things you want to do or simply catching up with life admin.
• Freedom Pass - work up to 4 weeks of the year from anywhere.
• FlexiBank - you decide when to use your public holiday allocation.
• Hybrid Working approach varying with the nature of your role.
• Life cover; income protection and participation in the company pension scheme.
• All employees are included in the company discretionary bonus scheme.
• £100 per month to put towards wellness activities.
• Annual learning & development allowance of £1,250.
• Free access to LinkedIn learning and Microsoft ESI learning platform.