At a Glance
- Tasks: Support renewable energy installations with admin tasks and customer interactions.
- Company: Join Installio, a leader in clean energy solutions.
- Benefits: Competitive salary, 25 days holiday, flexible working, and a great benefits package.
- Other info: Dynamic team environment with opportunities for growth and learning.
- Why this job: Make a difference in the clean energy sector while developing your skills.
- Qualifications: Experience in admin or customer service, strong organisational skills, and a positive attitude.
The predicted salary is between 25000 - 30000 £ per year.
Are you passionate about accelerating the UK’s transition to clean energy?
Installio is looking for a driven and organised Customer Support and Administration Assistant to join our growing team, helping us deliver high-quality, compliant, and efficient renewable energy systems across the country - while ensuring customers have a clear, confident, and well-managed experience from booking to completion.
The Role
This is a varied administrative role supporting multiple functions in Installio.
You'll help ensure our renewable energy installations run smoothly by providing administrative support.
The role offers excellent exposure to every stage of our installation process, making it ideal for someone who enjoys organisation, problem-solving, and supporting a busy team.
- What You’ll Do
- Operations Support
- Updating systems and ensuring job information is accurate.
- Preparing documentation and maintaining records.
- Ensuring invoicing is accurate and up to date.
- Customer Support
- Be a friendly point of contact for customers via phone, email, and Intercom.
- Respond to customer enquiries and provide installation updates.
- Help manage customer expectations throughout the installation journey.
- Escalate issues to the Operations Manager where appropriate.
- Office Administration
- Provide day-to-day administrative support.
- Manage calendars, meetings, and general correspondence.
- Prepare reports, presentations, and business documents.
- Organise office administration, filing, and company records.
- Support wider business projects and general administrative tasks as required.
Requirements
- Previous experience in an office administration, administrative support, operations support, or customer service role.
- Excellent organisational skills with strong attention to detail.
- The ability to manage multiple tasks and prioritise effectively in a fast‑paced environment.
- Strong written and verbal communication skills with a professional and friendly approach.
- A proactive, positive attitude and willingness to take ownership of tasks.
- The ability to work independently while supporting a collaborative team.
- An interest in renewable energy installations is a bonus, but not essential.
Benefits
- Salary of £25,000 - £30,000, depending on experience.
- 25 days annual holiday.
- Flexible hybrid working.
- Benefits package including pension.
- Modern and inspiring work environment.
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support and Administration Assistant in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Installio. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Installio before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support and Administration Assistant in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Installio:Your cover letter is your chance to shine! Tell us why you want to work at Installio specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Installio!
How to prepare for a job interview at Installio
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
