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- Tasks: Lead the strategy for acquiring and retaining top heat pump installer teams across the UK.
- Company: Join Installio, a fast-growing tech company revolutionising the UK's green energy installation sector.
- Benefits: Enjoy a competitive salary, equity options, and hybrid working from our London HQ.
- Why this job: Be part of a mission-driven team tackling climate change while building a community of skilled installers.
- Qualifications: Experience in network building or managing distributed workforces is essential; passion for community support is a plus.
- Other info: Represent Installio at industry events and help shape the future of renewable energy installations.
The predicted salary is between 42000 - 84000 £ per year.
About Installio
Residential heating makes up 17% of the UK’s carbon emissionsyet just 1% of homes use heat pumps. With £20B+ market growth on the horizon and government support accelerating adoption, the opportunity is massive.
At Installio, we’re tackling the biggest barrier to scale: installation. Our mission is to unlock the UK\’s green collar workforce using technology to enable faster, better, and more scalable installs.Working directly with homeowners as well as installing on behalf B2B partners such as E.ONand Good Energy, our tech-enabled installation platform helps deliver and grow heat pump installation capacity at scale.
Experienced third time founders (ex-McKinsey, ex-Bloomberg), we’re backed by VC and industry leaders, embedded with major B2B players, growing fast and just getting started. We’re building a national network of best-in-class engineers / installers who take pride in their work and want to lead the clean energy transition. As we scale, we’re looking for a Head of Workforce Operationsto take the lead.
The role
You’ll be responsible for identifying, onboarding, and retaining top-tier heat pump installer teams across the UK, building a high-performing, mission-aligned network.
This is a pivotal leadership role focused on growth, quality and community. You’ll define and lead the strategy to scale our installer workforce while upholding the standards and values that define Installio.
You’ll collaborate closely with operations, product, and marketing to shape the full installer journey from first contact to long-term partnership.
What you’ll do
- Own the installer acquisition strategy from sourcing and outreach to qualification and onboarding
- Build systems and tools to support scalable capacity planning, process operations, high-quality network growth
- Design and deliver a standout onboarding experience
- Define and drive retention and engagement programmes including incentives, training and recognition
- Foster a national community of excellence supporting installer success and continuous improvement
- Work closely with product to ensure our tools are built for the installer experience
- Represent Installio externally at industry events, trade shows and partnership forums
What we’re looking for
- Experience in network or community buildingroles, ideally in trades, marketplaces or field service operations
- A track record of hiring, onboarding, or managing distributed contractor or workforce networks
- Highly organised, strategic and execution-focused, with strong people skills
- Passion for supporting talent, raising standards, and building community
- Knowledge of the heating, energy, or renewables sector is a plus but not essential
What you’ll get
- Competitive salary £50-60k and meaningful equity
- A mission-critical leadership role in a company tackling one of the UK’s biggest energy challenges
- The opportunity to build a national installer network from the ground up
- Hybrid working, with a central London HQ
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Head of Workforce Operations employer: Installio
Contact Detail:
Installio Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Workforce Operations
✨Tip Number 1
Familiarise yourself with the heating and renewable energy sectors. Understanding the current trends, challenges, and technologies in these areas will help you speak confidently about Installio's mission and how you can contribute to their goals.
✨Tip Number 2
Network with professionals in the trades and field service operations. Attend industry events or join relevant online forums to connect with potential collaborators and gain insights into best practices for workforce management.
✨Tip Number 3
Prepare to discuss your experience in building and managing distributed networks. Be ready to share specific examples of how you've successfully onboarded and retained talent in previous roles, as this will demonstrate your capability for the Head of Workforce Operations position.
✨Tip Number 4
Showcase your passion for community building and talent development. Think of innovative ideas for retention and engagement programmes that align with Installio's values, as this will highlight your strategic thinking and commitment to their mission.
We think you need these skills to ace Head of Workforce Operations
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Head of Workforce Operations position. Tailor your application to highlight relevant experiences that align with the job description.
Craft a Compelling CV: Your CV should clearly showcase your experience in network or community building, particularly in trades or field service operations. Use specific examples to demonstrate your track record in hiring and managing distributed teams.
Write a Strong Cover Letter: In your cover letter, express your passion for supporting talent and building community. Discuss how your strategic mindset and people skills can contribute to Installio's mission of scaling their installer workforce.
Highlight Relevant Skills: Make sure to emphasise any knowledge you have of the heating, energy, or renewables sector, even if it's not essential. This could set you apart from other candidates and show your commitment to the industry.
How to prepare for a job interview at Installio
✨Understand the Mission
Before your interview, make sure you fully grasp Installio's mission to tackle carbon emissions through heat pump installations. Be prepared to discuss how your experience aligns with their goals and how you can contribute to building a greener future.
✨Showcase Your Network Building Skills
Since the role focuses on acquiring and retaining installer teams, come ready with examples of your past successes in network or community building. Highlight specific strategies you've used to engage and support teams in previous roles.
✨Prepare for Strategic Discussions
The Head of Workforce Operations will need to define and lead strategies. Be prepared to discuss your approach to scalable capacity planning and how you would design an effective onboarding experience for installers.
✨Demonstrate Passion for the Sector
While knowledge of the heating and renewables sector is a plus, showing genuine enthusiasm for the industry can set you apart. Share any relevant experiences or insights that reflect your commitment to supporting talent and raising standards in this field.
