At a Glance
- Tasks: Join our team as a Support Officer, handling data input and customer communications.
- Company: Dynamic Business Services team focused on excellent customer service.
- Benefits: Enjoy competitive pay, generous leave, and flexible working options.
- Other info: Great opportunity for career growth and mentoring junior staff.
- Why this job: Make a difference while developing your skills in a supportive environment.
- Qualifications: NVQ3 in Business Administration or equivalent required.
The predicted salary is between 25000 - 30000 £ per year.
We have an exciting opportunity for a part‑time temporary 24‑month contract Support Officer to join our dedicated team within Business Services.
Responsibilities
- Accurate data input
- Create spatial data by plotting polygons onto the Planning Development Management GIS function
- Utilise bespoke software systems
- Adhere to statutory regulations involving all communications, advertising, record management, redacting personal information and data cleansing
- Deal with customers (public, councillors, consultees, solicitors, etc.) by various formats providing updates and advice relating to our procedures and policies
- Complete Local Land and Property searches
- Carry out financial transactions and administer related processes
- Provide advice and mentoring to junior members of staff
Skills and Behaviours
- Enthusiastic team player who takes pride in providing excellent customer service
- Good communication skills
- Ability to work under pressure to tight deadlines with a high degree of accuracy
- Well organised and flexible
- Good IT skills and ability to manage changing priorities
- Ability to work unsupervised using initiative
Qualifications
- NVQ3 Business Administration or equivalent
Benefits
- Competitive rewards package that includes attractive salaries
- Generous annual leave entitlement of 27 days (rising to 32 after five years of continuous local government service)
- Membership of the excellent contributory career average Local Government Pension Scheme
- Range of flexible working arrangements including hybrid working (home and office) where applicable
Support Officer in North East employer: Instagram
Join our dedicated team as a Support Officer and experience a rewarding work culture that prioritises excellent customer service and employee growth. With a competitive rewards package, generous annual leave, and flexible working arrangements, we foster an environment where you can thrive both personally and professionally while contributing to meaningful local government initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Support Officer in North East
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles. They can give you the inside scoop on what it’s really like and might even refer you directly, which is a huge plus!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and data management. We all know that confidence is key, so rehearse your answers and be ready to showcase your skills!
✨Tip Number 3
Show off your tech skills! Familiarise yourself with GIS software and any other tools mentioned in the job description. Being able to discuss your experience with these systems can really set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Support Officer in North East
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Support Officer role. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills:Since you'll be dealing with various stakeholders, it's crucial to demonstrate your excellent communication abilities in your written application. Use clear and concise language to showcase your knack for keeping everyone informed.
Highlight Your IT Proficiency:We’re looking for someone who’s comfortable with technology. Mention any relevant software or systems you’ve used before, especially if they relate to data input or GIS functions. This will help us see how you can hit the ground running!
Keep It Professional Yet Friendly:While we love a casual vibe, remember that this is a professional application. Strike a balance between being approachable and maintaining professionalism in your writing. And don’t forget to apply through our website!
How to prepare for a job interview at Instagram
✨Know Your Stuff
Make sure you understand the role of a Support Officer inside out. Familiarise yourself with the responsibilities like data input and GIS functions. Brush up on any relevant software systems mentioned in the job description, so you can confidently discuss your experience with them.
✨Show Off Your Communication Skills
Since you'll be dealing with various stakeholders, practice articulating how you've provided excellent customer service in the past. Think of specific examples where you’ve communicated effectively under pressure or helped someone navigate a complex process.
✨Demonstrate Your Organisational Skills
Prepare to talk about how you manage your time and priorities, especially when working under tight deadlines. Share examples of how you've successfully juggled multiple tasks or projects, showcasing your ability to stay organised and flexible.
✨Be Ready to Mentor
As part of the role, you'll be providing advice and mentoring to junior staff. Think about your past experiences in guiding others and be ready to discuss how you approach mentoring. Highlight your enthusiasm for teamwork and helping others grow.
