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- Tasks: Support councillors by managing enquiries and ensuring smooth communication with service teams.
- Company: Join a dedicated team focused on improving community services.
- Benefits: Attractive salary, 27 days annual leave, flexible working, and a great pension scheme.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: NVQ Level 3 or equivalent; strong communication and organisational skills.
The predicted salary is between 24000 - 28000 £ per year.
Are you organised, proactive, and great at building relationships? Do you enjoy keeping things running smoothly behind the scenes? This is your chance to play a vital role in supporting councillors and improving services for communities across the area.
What is involved? We're looking for someone to join our Executive Support Team, helping to deliver fast, accurate and high-quality responses to standard councillor enquiries. You'll be the link between councillors and service teams, ensuring every enquiry is tracked, updated and resolved with care.
- Managing councillor enquiries – Monitor, track and update enquiries using our Customer Relationship Management (CRM) system, ensuring progress is clear and timely.
- Chasing updates – Proactively follow up with service teams when deadlines are approaching, keeping everything on schedule.
- Providing meaningful updates – Input high-quality, easy-to-understand information into the CRM so councillors always know what's happening.
- Allocating daily notifications – Support the daily flow of enquiries to ensure nothing slips through the cracks.
- Understanding legislation and procedures – Stay aware of relevant policies that shape how services are delivered.
- Building strong working relationships – Work closely with service contacts to understand their work and the types of enquiries they handle.
- Supporting the Corporate Complaints process – Recognise when issues need escalation and act accordingly.
- Meeting performance targets – Deliver consistently high standards as part of a supportive, collaborative team.
- Driving continuous improvement – Share ideas and help shape better ways of working.
Every enquiry you manage helps councillors support residents more effectively. You'll be part of a team that values accuracy, communication and teamwork – and you'll see the impact of your work every day.
You should be a confident communicator, comfortable using digital systems, proactive and organised, keen to learn and build strong internal relationships and motivated by helping others and improving services. You should also have a NVQ Level 3 or equivalent.
We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years' continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable.
Explore the full range of rewards and benefits on our website.
Administrative Support Assistant in North East employer: Instagram
Contact Detail:
Instagram Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrative Support Assistant in North East
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those already working in administrative roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your organisational prowess and proactive attitude during interviews. Share examples of how you've successfully managed enquiries or improved processes in the past.
✨Tip Number 3
Stay on top of your follow-ups! After interviews, send a quick thank-you email to express your appreciation and reiterate your interest. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly helps us see your application faster. Plus, it’s a great way to show you’re keen on joining our team!
We think you need these skills to ace Administrative Support Assistant in North East
Some tips for your application 🫡
Show Off Your Organisational Skills: Make sure to highlight your organisational abilities in your application. We want to see how you keep things running smoothly, so share examples of how you've managed tasks or projects in the past.
Be Proactive in Your Approach: Demonstrate your proactive nature by discussing times when you've taken the initiative. Whether it’s following up on enquiries or suggesting improvements, we love seeing candidates who take charge!
Communicate Clearly and Confidently: Since communication is key in this role, ensure your application is clear and easy to read. Use straightforward language and structure your thoughts well – we appreciate a good communicator!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, you can explore more about our team and values there!
How to prepare for a job interview at Instagram
✨Know Your CRM Basics
Familiarise yourself with Customer Relationship Management (CRM) systems before the interview. Being able to discuss how you would track and manage enquiries using a CRM will show that you're proactive and ready to hit the ground running.
✨Demonstrate Your Organisational Skills
Prepare examples of how you've successfully managed multiple tasks or projects in the past. Highlight your ability to keep things running smoothly, as this role requires excellent organisational skills to ensure no enquiry slips through the cracks.
✨Build Rapport with Your Interviewers
Since building relationships is key in this role, practice engaging with your interviewers. Show your confidence in communication by asking questions about their experiences and the team dynamics, which will demonstrate your interest in collaboration.
✨Stay Informed on Relevant Policies
Brush up on local government policies and procedures that might affect the role. Showing that you understand the legislative context will impress your interviewers and prove that you're serious about supporting councillors effectively.