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- Tasks: Deliver exceptional customer service and manage bookings while collaborating with various teams.
- Company: Join the renowned Volvo Cars team, known for innovation and inclusivity.
- Benefits: Gain a Level 2 qualification, enjoy career progression, and work in a supportive environment.
- Why this job: Be part of a brand that values people and makes a real difference in mobility.
- Qualifications: GCSEs in English and Maths or equivalent; outgoing and problem-solving attitude required.
- Other info: Exciting career paths available post-apprenticeship, including team leader roles.
The predicted salary is between 800 - 1400 £ per month.
Programme name: Customer Service Practitioner Standard (Level 2)
Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them. Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential.
Job Description:
Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty. Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
- Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.
- Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims.
- Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
Training Provided: Training will be delivered on site within the retailer. On successful completion of the one-year programme, you will receive the following: Level 2 Customer Service Practitioner Standard.
Future prospects: Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity to drive your career forward. Some of our apprentices have gone on to become team leaders and managers within the retail network.
Qualifications required: GCSE grades 9 – 4 (A – C) or equivalent in English and Maths. In Scotland, applicants must have or be predicted to achieve Scottish National 5 Grades A - C or above in English and Maths. ‘Equivalent’ grades include BTEC first diplomas and certificates, OCR Nationals.
Key Skills: Level 2 NVQs, Essential Skills (Wales), Functional Skills Level 2, Core Skills (Scotland).
HSF Group Volvo Cars Guildford Service Advisor Apprenticeship in Woking employer: Inspiro Learning
Contact Detail:
Inspiro Learning Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HSF Group Volvo Cars Guildford Service Advisor Apprenticeship in Woking
✨Tip Number 1
Get to know the company culture! Before your interview, check out Volvo Cars' values and mission. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to solve a problem or handle a difficult customer. Role-playing these situations can really boost your confidence and prepare you for real-life challenges.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the apprenticeship. Plus, it shows your enthusiasm for the role!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace HSF Group Volvo Cars Guildford Service Advisor Apprenticeship in Woking
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit informal and friendly. Remember, we’re all about people here at Volvo Cars, so showing that you’re approachable and confident will definitely help you stand out.
Tailor Your Application: Make sure to tailor your application to the role of Customer Service Advisor. Highlight any relevant experience or skills you have that match the job description. We love seeing how your background aligns with our values and the responsibilities of the role, so take the time to connect the dots!
Keep It Clear and Concise: While we want to know all about you, it’s important to keep your application clear and to the point. Avoid long-winded sentences and stick to the key information that showcases your skills and experiences. A well-structured application makes it easier for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company culture there. We can’t wait to see your application come through!
How to prepare for a job interview at Inspiro Learning
✨Know Your Stuff
Before heading into the interview, make sure you understand Volvo Cars' mission and values. Familiarise yourself with their commitment to customer service and sustainability. This will not only show your enthusiasm for the role but also help you connect your personal values with theirs.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service scenarios. Think about how you would handle difficult customers or unexpected situations. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Show Off Your People Skills
As a Customer Service Advisor, your ability to communicate effectively is key. During the interview, demonstrate your outgoing and approachable nature. Use examples from past experiences where you’ve successfully resolved issues or built rapport with customers to highlight your skills.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of the interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. Asking questions shows your genuine interest in the position and helps you assess if it’s the right fit for you.
