Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service and support in a dynamic service department.
- Company: Join the renowned Volvo Cars team, committed to innovation and inclusivity.
- Benefits: Gain valuable qualifications, career progression, and a supportive learning environment.
- Why this job: Be part of a brand that values people and makes a real difference in mobility.
- Qualifications: GCSEs in English and Maths or equivalent; enthusiasm for the automotive industry.
- Other info: Diverse workplace with opportunities for growth and development.
The predicted salary is between 800 - 1400 £ per month.
Programme duration: 15 Months
Programme name: Customer Service Practitioner Standard (Level 2)
Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them. Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well‑known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential.
Job description:
Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty. Every day is different within the Service Department so the role will vary. Some duties on a day‑to‑day basis may include:
- Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.
- Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims.
- Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
Training Provided: Training will be delivered on site within the retailer. On successful completion of the one‑year apprenticeship programme, you will receive the following qualification (or the equivalent qualification for your devolved nation): Level 2 Customer Service Practitioner Standard.
Future prospects: Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity to drive your career forward. Some of our apprentices have gone on to become team leaders and managers within the retail network.
Qualifications required: GCSE grades 9 – 4 (A – C) or equivalent in English and Maths. In Scotland, applicants must have or be predicted to achieve Scottish National 5 Grades A - C or above in English and Maths. 'Equivalent' grades include: BTEC first diplomas and certificates, OCR Nationals, Key Skills Level 2 NVQs, Essential Skills (Wales), Functional Skills Level 2, Core Skills (Scotland). We accept predicted grades and conditional offers can be made based on predicted grades.
Personal qualities: We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
- Enthusiasm and willingness to learn
- Teamwork
- Strong communication
- Customer Service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long‑term career.
Things to consider: The latest information on the Apprentice National Minimum Wage can be found at https://www.gov.uk/become-apprentice/pay-and-conditions. As part of our commitment to Diversity, Equality and Inclusion, all applications are automatically anonymised by our recruitment system. This is with the aim of realising our ambition to have a workforce that is reflective of the community we serve and eliminating unconscious bias, allowing employees to be appointed based on their talent, skills, and experiences regardless of ethnicity, gender, sexual orientation, or any other protected characteristic. English and Maths guidance from the government changed on 11/02/25. This employer wishes to support upskilling in both English and Maths by exception and as such the entry grade criteria as advertised still applies.
Ray Chapman Volvo York Service Advisor Apprenticeship employer: Inspiro Learning
Contact Detail:
Inspiro Learning Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ray Chapman Volvo York Service Advisor Apprenticeship
✨Tip Number 1
Get to know the company! Research Volvo Cars and their values. When you show up for an interview, drop in some knowledge about their commitment to sustainability and customer service. It’ll impress them and show you’re genuinely interested.
✨Tip Number 2
Practice your communication skills! Since the role is all about customer service, be ready to demonstrate how you can handle different situations. Role-play with a friend or family member to get comfortable talking about your problem-solving skills.
✨Tip Number 3
Show off your enthusiasm! Be sure to express your passion for the automotive industry and your eagerness to learn. Employers love candidates who are excited about the role and willing to grow within the company.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re tech-savvy and ready to embrace the digital side of customer service at Volvo.
We think you need these skills to ace Ray Chapman Volvo York Service Advisor Apprenticeship
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for the automotive industry shine through in your application. We want to see that you're excited about the opportunity to work with Volvo and how you can contribute to our mission of providing excellent customer service.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. We’re looking for strong communication and teamwork abilities, so give us examples that showcase these qualities in action.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Customer Service Advisor role.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure we receive your details and can consider you for this exciting apprenticeship opportunity.
How to prepare for a job interview at Inspiro Learning
✨Know Your Stuff
Before the interview, make sure you understand Volvo's values and mission. Familiarise yourself with their commitment to customer service and sustainability. This will help you connect your answers to what they stand for.
✨Show Off Your People Skills
As a Service Advisor, you'll be interacting with customers daily. Prepare examples of how you've successfully handled customer interactions in the past. Highlight your communication skills and ability to solve problems on the spot.
✨Team Player Vibes
Volvo values teamwork, so be ready to discuss how you've worked collaboratively in previous roles or projects. Share specific instances where you contributed to a team goal or helped a colleague out.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready about the apprenticeship programme or the company culture. This shows your genuine interest and helps you assess if it's the right fit for you.