Group 1 Jaguar Land Rover Preston - Service Advisor Apprenticeship

JLR is the UK's largest automotive manufacturer, built around two iconic British car brands: Land Rover and Jaguar. The company employs almost 38,000 people globally and supports around 275,000 more through our retailers, suppliers, and local businesses.

We recognise the importance of identifying talented people to become the next generation of professional retail employees and help us achieve our ambitious growth plans. We are looking for people who share our passion to join our highly successful retail apprenticeship programme.

The JLR retail apprenticeship programme is geared toward training the right candidate to become a qualified Customer Service Advisor. A Customer Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians/Mechanics, scheduling vehicle service work. They will handle administrative and customer relations aspects of service department operations.

Some of the duties include:

• Interpreting customer concerns and comments and liaising with Service Technicians.
• Booking/scheduling vehicle services.
• Liaising with customers about any additional work required.
• Estimating time and costs associated with repairs.
• Handling customer complaints.
• Responding to customer requests.
• Tracking the vehicle through the workshop.

We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earning and progression opportunities once you complete your apprenticeship.

Please note, the Customer Service Advisor role varies slightly by employer based upon the specific needs within the location.

Training Provided

Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre. Successful applicants must be prepared to travel to the Jaguar Land Rover Academy, in Leamington Spa, to complete their apprenticeship training. All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals.

In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Jaguar Land Rover Academy. This apprenticeship combines off-the-job training with on-the-job learning, and you will be supported every step of the way.

Qualifications Received

On successful completion of the one-year apprenticeship programme, you will receive the following qualification (or the equivalent qualification for your devolved nation): Level 2 Customer Service Practitioner Standard, JLR specific certifications.

Scottish and Welsh training groups are subject to minimum numbers signed up on a course. Please speak to your recruitment advisor for further information.

Future Prospects

There are lots of opportunities to develop your career within our expanding retail network. Once qualified, the earning potential for a Customer Service Advisor is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Your early development is carefully mapped through your apprenticeship journey with your learning focused toward achieving an industry recognised qualification.

Embedded within your training are the JLR global training materials. This is the grounding for your future development within the network and our Learner Management System, Excellence will guide you through your short, medium, and long term career path.

Qualifications Required

GCSE grades 9-3 (A-D) or equivalent in English, Maths and two other subjects are required. In Scotland, applicants must have or be predicted to achieve Scottish National 5 Grades A - D or above in English, Maths and either a Science or Technical subject.

'Equivalent' grades include: BTEC first diplomas and certificates, OCR Nationals, Key Skills Level 2, NVQs, Essential Skills (Wales), Functional Skills Level 2, Core Skills (Scotland). We accept predicted grades and conditional offers can be made based on predicted grades.

Personal Qualities

As the main point of contact with our customers you will require exceptional communication skills with the ability to multi-task. Application numbers for the JLR retail apprenticeship programme are high so we're looking for you to demonstrate why you stand out from the crowd. We're not looking for the finished article; rather we want to identify those people that are ambitious and demonstrate a willingness to learn, who are excited by the prospect of working with our fantastic, technologically advanced vehicles and really engage in the recruitment process.

Key personal skills to demonstrate include:

• A willingness to learn
• Teamwork
• Quality focus
• Personal responsibility and resilience
• Problem solving

Things to Consider

We understand the importance of diversity and inclusion. We welcome applications from all backgrounds, especially underrepresented groups such as female applicants or applicants from ethnic minorities.