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For Companies At a Glance
- Tasks: Delight customers by managing bookings and providing top-notch service.
- Company: Join Harwoods Audi Portsmouth, a leader in customer satisfaction.
- Benefits: Earn while you learn with great pay and career progression.
- Other info: Embrace diversity and inclusion in a supportive workplace.
- Why this job: Kickstart your career in a dynamic environment with real impact.
- Qualifications: GCSEs in English, Maths, and one other subject required.
The predicted salary is between 18000 - 25000 £ per year.
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty. This is a varied role where you will work with all departments, bringing a friendly and energetic approach to your daily work. We are looking for an enthusiastic, hardworking individual to join our team and embark on a long‑term career, with excellent earning and progression opportunities once you complete your apprenticeship.
Responsibilities
- Arrange bookings and appointments, and talk to customers face-to-face and over the phone.
- Communicate with the customer throughout the time their vehicle is with us.
- Complete all relevant paperwork for customer service and centre records.
- Prepare invoices and process warranty claims.
- Maintain liaison with all relevant departments, including workshop and management, to deliver an amazing customer experience.
- Assist with the sale of accessories and service plans.
Qualifications
- GCSE grades 9-4 (A-C) or equivalent in English, Maths and one other subject. In Scotland, applicants must have or be predicted to achieve Scottish National 5 grades A-C or above in English, Maths and either a Science or Technical subject. Equivalent grades include BTEC first diplomas and certificates, OCR Nationals.
- Candidate must have strong communication skills and be able to deliver excellent customer service.
Personal Skills
- Enthusiasm and willingness to learn.
- Teamwork.
- Strong communication.
- Customer service orientation.
Diversity, Equality and Inclusion
As part of our commitment to Diversity, Equality and Inclusion, all applications are automatically anonymised by our recruitment system. This is with the aim of realising our ambition to have a workforce that is reflective of the community we serve and eliminating unconscious bias, allowing employees to be appointed based on their talent, skills and experiences regardless of ethnicity, gender, sexual orientation or any other protected characteristic.
Harwoods Audi Portsmouth Service Advisor Apprenticeship employer: Inspiro Learning
Contact Detail:
Inspiro Learning Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Harwoods Audi Portsmouth Service Advisor Apprenticeship
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Harwoods Audi Portsmouth. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly. Try role-playing with a friend or family member to get comfortable talking about your experiences and how you can contribute to the team.
✨Tip Number 3
Show off your enthusiasm! When you’re chatting with the team, let your passion for the role shine through. Share why you want to be a Service Advisor and how you plan to bring that friendly and energetic approach they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital side of things, which is super important in today’s job market.
We think you need these skills to ace Harwoods Audi Portsmouth Service Advisor Apprenticeship
Some tips for your application 🫡
Show Your Enthusiasm: We want to see your passion for customer service and the automotive industry. Make sure to express your enthusiasm in your application – it’s a key trait we’re looking for!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to highlight how your skills and experiences match the role of a Service Advisor. We love seeing candidates who put in that extra effort.
Highlight Communication Skills: Strong communication is crucial for this role. Be sure to showcase any relevant experiences where you’ve successfully communicated with customers or worked in a team. We want to know how you can bring that friendly approach to our customers!
Apply Through Our Website: Make it easy for us to find your application by applying directly through our website. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Inspiro Learning
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Service Advisor. Familiarise yourself with how to arrange bookings, communicate with customers, and process paperwork. This will show your enthusiasm and readiness to jump into the role.
✨Show Off Your Communication Skills
Since strong communication is crucial for this position, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully interacted with customers in the past, whether face-to-face or over the phone. This will demonstrate your customer service orientation.
✨Demonstrate Team Spirit
This role involves liaising with various departments, so be ready to discuss your teamwork experiences. Think of times when you collaborated effectively with others to achieve a common goal. Highlighting your ability to work well in a team will resonate with the interviewers.
✨Express Your Willingness to Learn
As an apprentice, showing enthusiasm and a desire to learn is key. Be prepared to talk about what you hope to gain from the apprenticeship and how you plan to develop your skills. This will reflect your commitment to a long-term career in the automotive industry.