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- Tasks: Manage vehicle parts stock, assist customers, and ensure smooth operations in our Parts Department.
- Company: Join Harwoods Audi Portsmouth, a leader in automotive excellence and innovation.
- Benefits: Gain valuable experience, earn while you learn, and enjoy great career progression opportunities.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
- Why this job: Kickstart your career in a dynamic environment with a focus on customer service and teamwork.
- Qualifications: GCSEs in English, Maths, and one other subject required; predicted grades accepted.
The predicted salary is between 18000 - 25000 £ per year.
Programme duration: 15 months.
Programme name: Customer Service Practitioner Standard (Level 2).
Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry.
The Parts Department is at the heart of our operations. Our Parts Advisors are responsible for the stock control of a wide range of vehicle parts and accessories. This includes the ordering, selling, and managing of stock to ensure that we meet the needs of our trade counter customers and to guarantee that our workshop team have the parts and accessories that they need to complete their daily tasks. We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.
Key duties:
- Providing advice to customers who are having problems with their vehicles.
- Taking sales orders from customers both face to face and over the phone.
- Stock control for vehicle parts and accessories.
- Maintaining an orderly stock room.
- Raising invoices for parts sold.
- Liaison with internal teams to ensure the correct stock is placed at the right time.
Qualifications required:
GCSE grades 9 – 4 (A – C) or equivalent in English, Maths and one other subject. In Scotland, applicants must have or be predicted to achieve Scottish National 5 Grades A - C or above in English, Maths and either a Science or Technical subject. 'Equivalent' grades include: BTEC first diplomas and certificates, OCR Nationals, Key Skills Level 2 NVQs, Essential Skills (Wales), Functional Skills Level 2, Core Skills (Scotland). We accept predicted grades and conditional offers can be made based on predicted grades.
Personal qualities:
- Methodical in their way of working and able to demonstrate precise attention to detail.
- Excellent communication skills as a central point of contact for both internal and external customers.
- IT literate (although full training will be provided).
- Enthusiasm and willingness to learn.
- Teamwork.
- Strong communication.
- Customer Service.
Things to consider:
As part of our commitment to Diversity, Equality and Inclusion, all applications are automatically anonymised by our recruitment system. This is with the aim of realising our ambition to have a workforce that is reflective of the community we serve and eliminating unconscious bias, allowing employees to be appointed based on their talent, skills, and experiences regardless of ethnicity, gender, sexual orientation, or any other protected characteristic.
English and Maths guidance from the government changed on 11th February 2025. This employer wishes to support upskilling in both English and Maths by exception and as such the entry grade criteria as advertised still applies.
Harwoods Audi Portsmouth Parts Advisor Apprenticeship employer: Inspiro Learning
Contact Detail:
Inspiro Learning Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Harwoods Audi Portsmouth Parts Advisor Apprenticeship
✨Tip Number 1
Get to know the company! Research Harwoods Audi Portsmouth and understand their values and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and internal teams, being able to express yourself clearly is key. Try role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Show off your enthusiasm! When you get the chance to speak with someone from the company, let your passion for the role shine through. Employers love candidates who are eager to learn and grow within the company.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about landing this apprenticeship. Don’t miss out on this opportunity!
We think you need these skills to ace Harwoods Audi Portsmouth Parts Advisor Apprenticeship
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the automotive industry shine through. We want to see that you're excited about the opportunity to work with us and learn as a Parts Advisor.
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that match the job description. We love seeing candidates who can demonstrate their attention to detail and customer service skills.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us see your potential quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting apprenticeship opportunity.
How to prepare for a job interview at Inspiro Learning
✨Know Your Stuff
Familiarise yourself with the parts and accessories relevant to the role. Research common vehicle issues and how they relate to the parts you’ll be dealing with. This will show your enthusiasm and readiness to help customers effectively.
✨Practice Your Communication Skills
Since you'll be the go-to person for customers, practice explaining complex parts or processes in simple terms. Role-play with a friend or family member to build confidence in your communication style.
✨Show Your Enthusiasm
Let your passion for cars and customer service shine through during the interview. Share any relevant experiences or stories that highlight your eagerness to learn and grow within the automotive industry.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the team dynamics, training opportunities, or what a typical day looks like. It shows you're genuinely interested in the role and the company.