At a Glance
- Tasks: Provide IT support, diagnose issues, and assist with hardware installations.
- Company: Join a small, relationship-focused Managed Service Provider with a close-knit team.
- Benefits: Gain hands-on experience while completing a level 3 ICT Apprenticeship.
- Other info: Enjoy regular training sessions and opportunities for career growth.
- Why this job: Develop your skills in a supportive environment and make a real impact.
- Qualifications: A positive attitude and willingness to learn are key; technical skills are a bonus.
The predicted salary is between 33750 - 41250 £ per year.
OX365 is a small, relationship-focused Managed Service Provider.
We currently operate with a team of three people, meaning every team member has a direct impact on service quality, client satisfaction, company reputation, and business success.
We are looking to recruit an Apprentice Support Engineer with the intention of developing them into a long-term member of the team.
While technical aptitude is important, we place significantly greater emphasis on attitude, character, professionalism, and willingness to learn.
Key Responsibilities
- Provide telephone, remote and on-site IT support to customers.
- Diagnose and resolve Windows desktop, laptop and server issues.
- Build, configure and deploy PCs and laptops.
- Install and support printers, networking equipment and peripheral devices.
- Monitor client systems and respond to alerts.
- Escalate complex technical issues where appropriate.
- Maintain accurate documentation and update support tickets.
- Assist with hardware installations, office moves and new client onboarding.
- Participate in IT projects including Microsoft 365 migrations, server upgrades and cloud deployments.
As an apprentice you will be completing a level 3 ICT Apprenticeship Standard. This will involve regular 1-1 sessions with a digital skills trainer, workshops and online learning.
Apprentice IT Support Engineer in Oxford employer: Inspiro Learning
Inspiro Learning is an exceptional employer, offering a nurturing environment for aspiring Early Years Practitioners in Littlewick Green. With a strong focus on hands-on experience and professional development, employees benefit from dedicated mentoring and a clear career progression path, all within a supportive and engaging workplace culture that prioritises the growth of both children and staff.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice IT Support Engineer in Oxford
✨Get Involved in Tech Communities
Dive into local tech meetups or online forums specific to IT consulting. Engaging with like-minded folks not only sharpens your knowledge but also opens doors to apprenticeship opportunities at firms like Inspiro Learning.
✨Leverage Your University Resources
Universities often have exclusive partnerships with companies for apprenticeship placements. Hit up your career services and see if Inspiro Learning is on their radar – they might even have insider info on application timelines!
✨Show Off Your Tech Projects
Create a simple portfolio showcasing any relevant projects or coursework you’ve done. This could be a website or a GitHub repo. When you apply to Inspiro Learning, having a tangible demonstration of your skills can really set you apart.
✨Join Apprenticeship Fairs
Keep an eye out for apprenticeship and career fairs focused on tech. It's a brilliant way to meet recruiters from companies like Inspiro Learning directly! Plus, you can practice your elevator pitch face-to-face.
We think you need these skills to ace Apprentice IT Support Engineer in Oxford
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, it’s all about your technical know-how. Make sure your CV highlights any programming languages, software, or tools you’ve worked with, even if it was just a school project. If you’ve completed any relevant courses or certifications, let those shine!
Think Like a Consultant:Your cover letter is your chance to demonstrate that you've got the consulting mindset. Bring in examples of how you've solved problems in the past or contributed to team projects, showing your analytical skills. Companies like Inspiro Learning want to see that you can think critically and adapt!
Tailor Your Application to IT Consulting:Don't just send the same application everywhere. For Inspiro Learning, make sure you mention their specific projects or values that resonate with you. This shows you're genuinely interested and not just sending your CV on a whim. Personalisation goes a long way!
Get Your Online Presence Right:Since you're applying for an apprenticeship, having a professional online presence is key! Consider linking to your GitHub or any tech-related projects you've been part of. It gives us a peek into your practical skills and can really make your application stand out!
How to prepare for a job interview at Inspiro Learning
✨Show Off Your Technical Know-How
In IT consulting, having a grasp of the technical tools and systems used in the industry is key. Be prepared to discuss any relevant software or methodologies you've learned about, like Agile or specific programming languages. Even if you haven't used them extensively, demonstrating your familiarity can set you apart!
✨Discuss Problem-Solving Scenarios
Consulting is all about solving problems for clients. Think about any experiences, whether from school projects or personal interests, where you tackled a challenge. Be ready to explain your thought process in detail, as this shows your analytical thinking and how you approach issues—both vital in this field!
✨Highlight Your Willingness to Learn
As an apprenticeship candidate, they're looking for potential and eagerness to grow. Make sure you convey your enthusiasm for learning new skills and adapting to new technologies. Share examples of how you've taken the initiative in the past to expand your knowledge—whether through online courses or tech clubs!
✨Be Ready for Behavioural Questions
Expect to face a few behavioural questions, where you'll need to showcase your teamwork and communication skills. Prepare examples from your experiences in school or group projects that reflect your ability to collaborate and contribute effectively. This is vital in consulting, as you'll be working with teams and clients regularly!
