At a Glance
- Tasks: Provide IT support, diagnose issues, and assist with hardware installations.
- Company: Join a small, relationship-focused Managed Service Provider with a close-knit team.
- Benefits: Gain hands-on experience while completing a level 3 ICT Apprenticeship.
- Other info: Enjoy regular training sessions and opportunities for career growth.
- Why this job: Develop your skills in a supportive environment and make a real impact.
- Qualifications: A positive attitude and willingness to learn are key; technical skills are a bonus.
The predicted salary is between 33750 - 41250 £ per year.
OX365 is a small, relationship-focused Managed Service Provider.
We currently operate with a team of three people, meaning every team member has a direct impact on service quality, client satisfaction, company reputation, and business success.
We are looking to recruit an Apprentice Support Engineer with the intention of developing them into a long-term member of the team.
While technical aptitude is important, we place significantly greater emphasis on attitude, character, professionalism, and willingness to learn.
Key Responsibilities
- Provide telephone, remote and on-site IT support to customers.
- Diagnose and resolve Windows desktop, laptop and server issues.
- Build, configure and deploy PCs and laptops.
- Install and support printers, networking equipment and peripheral devices.
- Monitor client systems and respond to alerts.
- Escalate complex technical issues where appropriate.
- Maintain accurate documentation and update support tickets.
- Assist with hardware installations, office moves and new client onboarding.
- Participate in IT projects including Microsoft 365 migrations, server upgrades and cloud deployments.
As an apprentice you will be completing a level 3 ICT Apprenticeship Standard. This will involve regular 1-1 sessions with a digital skills trainer, workshops and online learning.
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