We are looking for an Apprentice support technician to help the company grow and help deliver a fantastic overall experience to customers, by delivering an excellent professional level of support and customer service both on the phone and when customers are experiencing problems.
You will be learning to give technical support to customers and helping with all queries, to be taking the calls, logging the issues and emailing the customers back with updates and many other tasks.
You will receive support and training from work colleagues and apprenticeship but will also be supported and encouraged to research and solve problems independently. This is a great opportunity to gain exposure to a wide range of technical aspects of IT support and admin, whilst developing your existing skills. Salary will be inline with current government rates for apprentices in their 1st year.
Example of tasks to be performed
- Provide 1st line support to staff via phone and email
- Provide detailed information when moving calls to 2nd line support. Log incoming calls and troubleshoot where possible
- Document procedures, information and resolutions to a high standard
- Offer administrative support to the IT team
- Maintain the company file structure
- Learn company software, Opera & WMS
- To write basic SQL queries
- Test software
- Install software onto hand-held devices and desktop PC’s
- Install/update customer software on desktops & hardware
- Follow up CWAITS
- Create label & delivery note design by using XML & Bartender
As an apprentice you’ll:
- complete a L3 ICT apprenticeship standard
- have regular remote one to one sessions with a dedicated digital skills trainer
- learn and train for a specific job
- get paid and receive holiday leave
- get hands-on experience in a real job
- study for 6 hours of your working hours
- complete assessments during and at the end of your apprenticeship
- be on a career path with lots of future potential
- be entitled to a TOTUM membership, find out more here About TOTUM | TOTUM UK
IT Support Technician Apprentice in Northampton employer: Inspiro Learning
Inspiro Learning is an exceptional employer, offering a nurturing environment for aspiring Early Years Practitioners in Littlewick Green. With a strong focus on hands-on experience and professional development, employees benefit from dedicated mentoring and a clear career progression path, all within a supportive and engaging workplace culture that prioritises the growth of both children and staff.
