Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service and support in a dynamic service department.
- Company: Join the prestigious Harwoods Audi Portsmouth team with a focus on quality and excellence.
- Benefits: Gain formal qualifications, earn while you learn, and enjoy career progression opportunities.
- Other info: A vibrant workplace where every day brings new challenges and learning opportunities.
- Why this job: Be part of an exciting apprenticeship that combines training with real-world experience.
- Qualifications: Enthusiasm and a hardworking attitude are essential; no prior experience required.
The predicted salary is between 18500 - 25000 £ per year.
Programme duration: 15 Months
Programme name: Customer Service Practitioner Standard (Level 2)
Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry. The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep pace with advancing technology and high levels of customer service. This is an exciting and challenging opportunity to receive formal qualifications through extensive product training whilst in full-time employment at one of our retailers.
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty. This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work. Every day is different within the Service Department so the role will vary.
Some duties on a day-to-day basis may include:
- Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.
- Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims.
- Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.
- Promotion: Assisting with the sale of accessories and service plans.
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.
Harwoods Audi Portsmouth Service Advisor Apprenticeship employer: Inspiro Learning
Contact Detail:
Inspiro Learning Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Harwoods Audi Portsmouth Service Advisor Apprenticeship
✨Tip Number 1
Get to know the company! Research Harwoods Audi Portsmouth and understand their values and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers face to face and over the phone, it's crucial to sound friendly and professional. Role-play with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Show off your teamwork spirit! Be ready to share examples of how you've worked well with others in the past. Highlighting your ability to collaborate with different departments will make you stand out as a candidate who can contribute to the overall success of the service department.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for the role right from the start. Plus, it’s the best way to ensure your application gets the attention it deserves!
We think you need these skills to ace Harwoods Audi Portsmouth Service Advisor Apprenticeship
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for customer service shine through in your application. We want to see that you're excited about the opportunity to work with us and help our customers have a fantastic experience.
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that match the job description. We love seeing how your background aligns with what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Personal Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for the role. Be personal, be genuine, and let us know what makes you tick. We appreciate a bit of personality!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Inspiro Learning
✨Know Your Stuff
Make sure you understand the role of a Service Advisor and what it entails. Familiarise yourself with Volkswagen's commitment to quality and customer service. This will show your enthusiasm and readiness to contribute to their team.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and teamwork. Think about examples from your past experiences where you've demonstrated these skills. This will help you articulate your thoughts clearly during the interview.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. It reflects your seriousness about the position and shows respect for the company and its values.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the training process, team dynamics, or growth opportunities within the company. It demonstrates your interest in the role and helps you gauge if it's the right fit for you.