At a Glance
- Tasks: Provide operational support across client accounts and assist with various digital functions.
- Company: Join a vibrant digital agency focused on growth and learning.
- Benefits: Gain hands-on experience while working towards a recognised qualification.
- Other info: Enjoy a dynamic work environment with opportunities for personal and professional development.
- Why this job: Kickstart your career in digital operations and customer support with real-world experience.
- Qualifications: Good English skills, team player, and a can-do attitude.
The predicted salary is between 24000 - 27000 £ per year.
We are looking for a Digital Support Technician Apprentice to join our team. The ideal candidate will provide operational support across our client accounts helping with the administration of our hosting function, domain name and email function, project management function, reporting function, security function and accounting function. This is a fantastic opportunity for someone at the start of their career to learn the ropes of a busy digital agency, gaining hands-on experience across web management, customer support, and digital operations while working towards a recognised qualification. As an apprentice, you will be completing a L3 Digital Support Technician Apprenticeship. This will involve around 6 hours per week of off-job training including regular 1-1 sessions with a Digital Skills Trainer, online learning and workshops.
We are looking for someone who:
- Has good English skills
- Able to review content for various clients
- Can learn CMS systems to update website content
- Is confident to sit in on meetings/speak to new people and build relationships
- Can work in a team and as an individual
- Has a can-do attitude
You will be responsible for:
- Supporting clients with basic requests for website content updates or admin help on our custom CMS system with occasional support for other website admin systems
- Setting up and managing logins
- Updating content
- Problem solving
- App support - providing support to client app users
- Testing new features on websites and apps
- Helping the projects team with creating and managing tasks
- Answering the office phone and client emails
- Speaking with clients via Google Meet/Email
- Support generating reports on social media, email and website interaction
- Timesheet checking and chasing
- Arranging sports therapy sessions
- Weekly approved annual leave summary email to all staff
- Adding time to the timesheets when required
- All other reasonable office & admin tasks
Digital Support Technician in Darlington employer: Inspiro Learning
Inspiro Learning is an exceptional employer, offering a nurturing environment for aspiring Early Years Practitioners in Littlewick Green. With a strong focus on hands-on experience and professional development, employees benefit from dedicated mentoring and a clear career progression path, all within a supportive and engaging workplace culture that prioritises the growth of both children and staff.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Support Technician in Darlington
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like Inspiro Learning.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like Inspiro Learning. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Digital Support Technician in Darlington
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at Inspiro Learning.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join Inspiro Learning and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at Inspiro Learning
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by Inspiro Learning. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at Inspiro Learning will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
