Southeast Motors JLR Crawley Parts Advisor Apprenticeship

Southeast Motors JLR Crawley Parts Advisor Apprenticeship

Programme name Level 2 - Retailer JLR is the UK's largest automotive manufacturer, built around two iconic British car brands: Land Rover, the world’s leading manufacturer of premium all-wheel drive vehicles; and Jaguar, one of the world’s premier luxury sports saloon and sports car marques. The company employs almost 38,000 people globally and supports around 275,000 more through our retailers, suppliers, and local businesses.

We recognise the importance in identifying talented people to become the next generation of professional retail employees and help us achieve our ambitious growth plans. We are looking for people who share our passion to join our highly successful retail apprenticeship programme.

The JLR retail apprenticeship programme is geared toward training the right candidate to become a qualified Parts Advisor. But what does a Parts Advisor do?

Key duties

• Advising customers on how to solve a problem with their vehicle.
• Taking orders from customers both face to face and over the phone.
• Maintaining an ordered stock room and finding parts from stock.
• Raising invoices for parts sold.
• Liaising with other members of staff.
• Working alongside on-site Service Technicians to ensure they have the parts needed to complete their daily work.

We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.

Customers may include members of the public, service departments of retailers, and garages.

Please note, the Parts Advisor role varies slightly by employer based upon the specific needs within the location.

Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.

Successful applicants must be prepared to travel to the Jaguar Land Rover Academy, in Leamington Spa, to complete their apprenticeship training. All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals.

In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Jaguar Land Rover Academy.

This apprenticeship combines off-the-job training with on-the-job learning, and you will be supported every step of the way.

On successful completion of the 17-months apprenticeship programme, you will receive the following qualification (or the equivalent qualification for your devolved nation):

JLR specific certifications

Scottish and Welsh training groups are subject to minimum numbers signed up on a course. Please speak to your recruitment advisor for further information.

Qualifications required

GCSE grades 9 – 3 (A – D) or equivalent in English, Maths and two other subjects are required.

Personal qualities

As a central point of contact for both our internal and external customers you will need to have excellent communication skills. You should be IT literate (although full training will be provided) and be able to demonstrate attention to detail in the way you work.

Application numbers for the JLR retail apprenticeship programme are high so we're looking for you to demonstrate why you stand out from the crowd. We're not looking for the finished article; rather we want to identify those people that are ambitious and demonstrate a willingness to learn, who are excited by the prospect of working with our fantastic, technologically advanced vehicles and really engage in the recruitment process. Key personal skills to demonstrate include:

Key personal skills

• A willingness to learn
• Teamwork
• Quality focus
• Personal responsibility and resilience
• Problem solving

Things to consider

There are lots of opportunities to develop your career within our expanding retail network, so it is worth considering the future opportunities beyond the apprenticeship.Your early development is carefully mapped through your apprenticeship journey with your learning focused toward achieving an industry recognised qualification. Embedded within your training are the JLR global training materials. This is the grounding for your future development within the network and our Learner Management System, Excellence will guide you through your short, medium, and long term career path.Please noteThe latest information on the Apprentice National Minimum Wage can be found at https://www.gov.uk/become-apprentice/pay-and-conditionsAs part of our commitment to Diversity, Equality and Inclusion, all applications are automatically anonymised by our recruitment system. This is with the aim of realising our ambition to have a workforce that is reflective of the community we serve and eliminating unconscious bias, allowing employees to be appointed based on their talent, skills, and experiences regardless of ethnicity, gender, sexual orientation, or any other protected characteristic. English and Maths guidance from the government changed on 11/02/25. This employer wishes to support upskilling in both English and Maths by exception and as such the entry grade criteria as advertised still applies. The closing date for this vacancy is 5th December and interviews are expected to be held week commencing 7th December. We reserve the right to close the advert early if we receive a sufficient number of applications. We therefore advise candidates to submit their applications as early as possible to avoid disappointment. Due to the high number of applications, we cannot provide a timescale on when you are likely to receive a response. As most of our roles are recruited for on an ongoing basis, we will contact you if you are successful at progressing to the next step. It is not possible for us to contact every applicant individually.

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