At a Glance
- Tasks: Provide technical support and assist with installations while gaining hands-on IT experience.
- Company: Join a forward-thinking tech company dedicated to your growth.
- Benefits: Earn £9.00/hour, enjoy 25 days leave, and receive industry training.
- Other info: Work remotely with occasional site visits across the East of England.
- Why this job: Kickstart your IT career with real customer challenges and valuable skills.
- Qualifications: Enthusiasm for technology and a willingness to learn.
The predicted salary is between 9 - 9 £ per hour.
We are looking for an enthusiastic and motivated IT Support Technician Apprentice to join our growing team.
This is an excellent opportunity for someone looking to build a career in IT whilst gaining hands-on experience and industry-recognised qualifications.
As an IT Support Technician Apprentice, you will work alongside experienced engineers and consultants to provide technical support to our customers.
You will gain exposure to a wide range of technologies, develop valuable customer service skills and build practical experience across helpdesk support, Microsoft cloud technologies, networking and IT infrastructure.
Whilst the role is primarily remote-based, you will occasionally be required to visit customer sites across the East of England and surrounding areas to assist with installations, support visits and project work.
Your responsibilities will include
- Helpdesk & Customer Support
- Providing first-line technical support via telephone, email and remote support tools
- Logging, updating and managing support tickets through the service desk system
- Diagnosing and resolving common hardware, software and connectivity issues
- Microsoft Cloud & Identity
- Supporting Microsoft 365 environments including user administration and troubleshooting
- Managing user accounts and permissions via Entra ID
- Hardware & Infrastructure
- Building, configuring and deploying desktops, laptops and other IT equipment (via In Tune and other tools)
- Supporting network infrastructure including switches, firewalls and wireless networks
- Field & Project Support
- Assisting with customer installations and on-site support visits across the East of England and wider area
- Supporting project delivery and customer onboarding activities
- Security & Compliance
- Assisting with cybersecurity, Cyber Essentials and information security activities
- Administration & Documentation
- Creating and maintaining technical documentation and knowledge base articles
- Maintaining accurate asset registers, customer records and inventory systems
- Liaising with suppliers and technology partners where required
During your apprenticeship you will gain practical experience with
- Microsoft 365 Microsoft Entra ID (Azure AD) Microsoft Intune Windows 11
- Networking technologies
- Custom healthcare and line-of-business applications
- Endpoint management solutions
- Cybersecurity tools and best practices
- Remote support and monitoring platforms
As an apprentice you will be enrolled onto a Level 3 ICT Support Technician Apprenticeship and receive ongoing support from both your training provider and our experienced technical team.
- You will have opportunities to develop skills and certifications including:
- Microsoft Fundamentals certifications
- Microsoft 365 administration
- Endpoint management
- Networking fundamentals
- Cybersecurity best practices
- Customer service and professional communication
Benefits
- £9.00 per hour apprenticeship salary
- 25 days annual leave plus bank holidays
- Additional birthday day off
- Company pension scheme
- Paid volunteer days
- Industry training and development opportunities
- Microsoft certification opportunities
- Exposure to a wide variety of technologies and projects
- Supportive and experienced team environment
Why Join Us?
This is more than a traditional apprenticeship.
You'll be working with real customers, solving real technical challenges and developing skills that will form the foundation of a successful career in IT.
If you're passionate about technology, enjoy helping people and want to build a career within a growing and forward-thinking technology company, we'd love to hear from you.
Equal Opportunities
IT Auxilium Ltd is committed to creating an inclusive workplace where everyone is treated fairly and with respect.
We welcome applications from all suitably qualified candidates regardless of background, experience or personal circumstances.
IT Support Technician Apprentice in Chelmsford employer: Inspiro Learning
Inspiro Learning is an exceptional employer, offering a nurturing environment for aspiring Early Years Practitioners in Littlewick Green. With a strong focus on hands-on experience and professional development, employees benefit from dedicated mentoring and a clear career progression path, all within a supportive and engaging workplace culture that prioritises the growth of both children and staff.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician Apprentice in Chelmsford
✨Get Involved in Tech Communities
Dive into local tech meetups or online forums specific to IT consulting. Engaging with like-minded folks not only sharpens your knowledge but also opens doors to apprenticeship opportunities at firms like Inspiro Learning.
✨Leverage Your University Resources
Universities often have exclusive partnerships with companies for apprenticeship placements. Hit up your career services and see if Inspiro Learning is on their radar – they might even have insider info on application timelines!
✨Show Off Your Tech Projects
Create a simple portfolio showcasing any relevant projects or coursework you’ve done. This could be a website or a GitHub repo. When you apply to Inspiro Learning, having a tangible demonstration of your skills can really set you apart.
✨Join Apprenticeship Fairs
Keep an eye out for apprenticeship and career fairs focused on tech. It's a brilliant way to meet recruiters from companies like Inspiro Learning directly! Plus, you can practice your elevator pitch face-to-face.
We think you need these skills to ace IT Support Technician Apprentice in Chelmsford
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, it’s all about your technical know-how. Make sure your CV highlights any programming languages, software, or tools you’ve worked with, even if it was just a school project. If you’ve completed any relevant courses or certifications, let those shine!
Think Like a Consultant:Your cover letter is your chance to demonstrate that you've got the consulting mindset. Bring in examples of how you've solved problems in the past or contributed to team projects, showing your analytical skills. Companies like Inspiro Learning want to see that you can think critically and adapt!
Tailor Your Application to IT Consulting:Don't just send the same application everywhere. For Inspiro Learning, make sure you mention their specific projects or values that resonate with you. This shows you're genuinely interested and not just sending your CV on a whim. Personalisation goes a long way!
Get Your Online Presence Right:Since you're applying for an apprenticeship, having a professional online presence is key! Consider linking to your GitHub or any tech-related projects you've been part of. It gives us a peek into your practical skills and can really make your application stand out!
How to prepare for a job interview at Inspiro Learning
✨Show Off Your Technical Know-How
In IT consulting, having a grasp of the technical tools and systems used in the industry is key. Be prepared to discuss any relevant software or methodologies you've learned about, like Agile or specific programming languages. Even if you haven't used them extensively, demonstrating your familiarity can set you apart!
✨Discuss Problem-Solving Scenarios
Consulting is all about solving problems for clients. Think about any experiences, whether from school projects or personal interests, where you tackled a challenge. Be ready to explain your thought process in detail, as this shows your analytical thinking and how you approach issues—both vital in this field!
✨Highlight Your Willingness to Learn
As an apprenticeship candidate, they're looking for potential and eagerness to grow. Make sure you convey your enthusiasm for learning new skills and adapting to new technologies. Share examples of how you've taken the initiative in the past to expand your knowledge—whether through online courses or tech clubs!
✨Be Ready for Behavioural Questions
Expect to face a few behavioural questions, where you'll need to showcase your teamwork and communication skills. Prepare examples from your experiences in school or group projects that reflect your ability to collaborate and contribute effectively. This is vital in consulting, as you'll be working with teams and clients regularly!
