At a Glance
- Tasks: Provide technical support and assist with installations while gaining hands-on IT experience.
- Company: Join a forward-thinking tech company dedicated to your growth.
- Benefits: Earn £9.00/hour, enjoy 25 days leave, and receive industry training.
- Other info: Gain exposure to Microsoft technologies and cybersecurity best practices.
- Why this job: Kickstart your IT career with real customer challenges and valuable skills.
- Qualifications: Enthusiasm for technology and a desire to learn in a supportive environment.
The predicted salary is between 9 - 9 £ per hour.
We are looking for an enthusiastic and motivated IT Support Technician Apprentice to join our growing team. This is an excellent opportunity for someone looking to build a career in IT whilst gaining hands-on experience and industry-recognised qualifications.
As an IT Support Technician Apprentice, you will work alongside experienced engineers and consultants to provide technical support to our customers. You will gain exposure to a wide range of technologies, develop valuable customer service skills and build practical experience across helpdesk support, Microsoft cloud technologies, networking and IT infrastructure.
Whilst the role is primarily remote-based, you will occasionally be required to visit customer sites across the East of England and surrounding areas to assist with installations, support visits and project work.
Your responsibilities will include:
- Helpdesk & Customer Support
- Providing first-line technical support via telephone, email and remote support tools
- Logging, updating and managing support tickets through the service desk system
- Diagnosing and resolving common hardware, software and connectivity issues
- Microsoft Cloud & Identity
- Supporting Microsoft 365 environments including user administration and troubleshooting
- Managing user accounts and permissions via Entra ID
- Hardware & Infrastructure
- Building, configuring and deploying desktops, laptops and other IT equipment (via InTune and other tools)
- Supporting network infrastructure including switches, firewalls and wireless networks
- Field & Project Support
- Assisting with customer installations and on-site support visits across the East of England and wider area
- Supporting project delivery and customer onboarding activities
- Security & Compliance
- Assisting with cybersecurity, Cyber Essentials and information security activities
- Administration & Documentation
- Creating and maintaining technical documentation and knowledge base articles
- Maintaining accurate asset registers, customer records and inventory systems
- Liaising with suppliers and technology partners where required
During your apprenticeship you will gain practical experience with:
- Microsoft 365
- Microsoft Entra ID (Azure AD)
- Microsoft Intune
- Windows 11
- Networking technologies
- Custom healthcare and line-of-business applications
- Endpoint management solutions
- Cybersecurity tools and best practices
- Remote support and monitoring platforms
As an apprentice you will be enrolled onto a Level 3 ICT Support Technician Apprenticeship and receive ongoing support from both your training provider and our experienced technical team. You will have opportunities to develop skills and certifications including:
- Microsoft Fundamentals certifications
- Microsoft 365 administration
- Endpoint management
- Networking fundamentals
- Cybersecurity best practices
- Customer service and professional communication
Benefits
- £9.00 per hour apprenticeship salary
- 25 days annual leave plus bank holidays
- Additional birthday day off
- Company pension scheme
- Paid volunteer days
- Industry training and development opportunities
- Microsoft certification opportunities
- Exposure to a wide variety of technologies and projects
- Supportive and experienced team environment
Why Join Us?
This is more than a traditional apprenticeship. You'll be working with real customers, solving real technical challenges and developing skills that will form the foundation of a successful career in IT. If you're passionate about technology, enjoy helping people and want to build a career within a growing and forward-thinking technology company, we'd love to hear from you.
Equal Opportunities
IT Auxilium Ltd is committed to creating an inclusive workplace where everyone is treated fairly and with respect. We welcome applications from all suitably qualified candidates regardless of background, experience or personal circumstances.
IT Support Technician Apprentice in Basildon employer: Inspiro Learning
At IT Auxilium Ltd, we pride ourselves on being an excellent employer that fosters a supportive and inclusive work culture. As an IT Support Technician Apprentice, you'll not only gain hands-on experience and industry-recognised qualifications but also enjoy benefits such as a competitive apprenticeship salary, generous annual leave, and opportunities for professional development through Microsoft certifications. Our remote-based role allows you to work flexibly while still engaging with a dynamic team and real customers across the East of England, making it a truly rewarding start to your IT career.
