With over 15 years of experience, at Citytalk we passionately believe in our fundamental rules of service. These are the bases of our business ethics and are carried through each department. These core values have enabled us to become a trusted provider for thousands of companies throughout the UK.
This 1st Line Technical Support Analyst will play a valuable role within the business by providing technical support to a large customer base via Phone and Email. In addition to supporting our customers, the support team is actively involved in the selection, evaluation and technical ownership of cutting edge new products & technology.
Monday to Friday
Office Based
General Day to Day
- Providing first-line IT support to staff via phone, email, and in person
- Troubleshooting hardware and software issues
- Setting up new computers, laptops, and user accounts
- Installing and updating software and operating systems
- Maintaining IT equipment and asset records
- Assisting with basic network and security tasks
- Escalating complex issues to senior IT staff when required
As an Apprentice you will be completing a Level 3 Information Communication Technician Apprenticeship Standard
The Information Communications Technician makes their contribution through the application of infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
An Information Communications Technician (ICT) provides support to internal and/or external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine problems. This occupation supports clients/customers with their systems. They achieve this through monitoring and maintaining the systems and/or platforms to maximise productivity and user experience.
There are 3 pathways within this Apprenticeship which include:
A Digital Communications Technician
You can start an apprenticeship whether you're starting your career, want a change or you're upskilling in your current job. You can have a previous qualification like a degree and still start an apprenticeship.
To become an apprentice, you must:
- be 16 or over
- not already be in full-time education
As an apprentice you'll:
- complete a Level 3 ICT apprenticeship standard
- have regular one to one sessions with a dedicated trainer either remotely or through visits to your workplace
- learn and train for a specific job
- get paid and receive holiday leave
- get hands-on experience in a real job
- study for 6 hours of your working hours
- complete assessments during and at the end of your apprenticeship
- be on a career path with lots of future potential
- be entitled to a TOTUM membership, find out more here About TOTUM | TOTUM UK
An apprenticeship is a real job where you learn, gain experience and get paid. You're an employee with a contract of employment and holiday leave. By the end of an apprenticeship, you'll have the right skills and knowledge needed for your chosen career.
Future Prospects
We are a growing company with ambitious plans and that's why we want you on our team! Investing in you is vital to growing our business; we offer fantastic career development and training opportunities.
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