At a Glance
- Tasks: Provide first-line IT support and troubleshoot hardware/software issues for customers.
- Company: Join a dynamic team in a tech-savvy environment.
- Benefits: Earn £19,500pa with opportunities for professional growth and training.
- Other info: Complete a Level 3 Information Communication Technician Apprenticeship with various pathways.
- Why this job: Kickstart your tech career while working with cutting-edge products and technology.
- Qualifications: No prior experience needed; just a passion for tech and problem-solving.
The predicted salary is between 19500 - 19500 £ per year.
This 1st Line Technical Support Analyst will play a valuable role within the business by providing technical support to a large customer base via Phone and Email. In addition to supporting our customers, the support team is actively involved in the selection, evaluation and technical ownership of cutting edge new products and technology.
Salary: £19,500pa
Working Hours: Monday to Friday, Office Based
General Day to Day Responsibilities:
- Providing first-line IT support to staff via phone, email, and in person
- Troubleshooting hardware and software issues
- Setting up new computers, laptops, and user accounts
- Installing and updating software and operating systems
- Maintaining IT equipment and asset records
- Assisting with basic network and security tasks
- Escalating complex issues to senior IT staff when required
As an Apprentice you will be completing a Level 3 Information Communication Technician Apprenticeship Standard. The Information Communications Technician makes their contribution through the application of infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
An Information Communications Technician (ICT) provides support to internal and/or external customers, by using tools or systems to problem solve and troubleshoot routine and non-routine problems. This occupation supports clients/customers with their systems. They achieve this through monitoring and maintaining the systems and/or platforms to maximise productivity and user experience.
There are 3 pathways within this Apprenticeship which include:
- A Support Technician
- A Network Technician
- A Digital Communications Technician
ICT Support Apprentice in Aylesbury employer: Inspiro Learning
Join a dynamic team as an ICT Support Apprentice, where you'll gain hands-on experience in providing first-line technical support to a diverse customer base. Our supportive work culture fosters growth and development, offering you the chance to complete a Level 3 Information Communication Technician Apprenticeship while working with cutting-edge technology. Located in a vibrant office environment, we prioritise employee well-being and career advancement, making us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land ICT Support Apprentice in Aylesbury
✨Tip Number 1
Get your tech skills sharp! Brush up on troubleshooting common hardware and software issues. We all know that first impressions matter, so being able to confidently solve problems will make you stand out during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be providing support via phone and email, being clear and friendly is key. Try role-playing with a friend to get comfortable explaining technical concepts in simple terms.
✨Tip Number 3
Show your enthusiasm for technology! Research the latest trends and tools in ICT. When you chat with potential employers, let your passion shine through – it can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! We want to see your application, and applying directly gives you a better chance of landing that interview. Plus, it shows you're proactive and keen to join our team!
We think you need these skills to ace ICT Support Apprentice in Aylesbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the ICT Support Apprentice role. Highlight any relevant technical support experience, even if it's just helping friends or family with their tech issues!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it friendly and professional, and don’t forget to mention why you want to join StudySmarter.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled tech problems in the past. Whether it was fixing a friend's laptop or troubleshooting software, we want to see your thought process and how you approach challenges.
Apply Through Our Website:We love it when candidates apply directly through our website! It helps us keep track of applications better. Plus, you’ll get to see more about our culture and what it’s like to work at StudySmarter.
How to prepare for a job interview at Inspiro Learning
✨Know Your Tech Basics
Brush up on your knowledge of common hardware and software issues. Be ready to discuss troubleshooting steps you've taken in the past, as this will show your practical understanding of the role.
✨Practice Your Communication Skills
Since you'll be providing support via phone and email, practice explaining technical concepts in simple terms. Role-play with a friend or family member to get comfortable with this.
✨Familiarise Yourself with the Company
Do some research on the company’s products and services. Understanding what they offer will help you tailor your answers and show genuine interest during the interview.
✨Prepare Questions to Ask
Think of insightful questions to ask your interviewers about the team, the technologies they use, or the apprenticeship programme. This shows your enthusiasm and helps you gauge if it's the right fit for you.
