At a Glance
- Tasks: Become a Customer Service Advisor, coordinating vehicle servicing and delivering top-notch customer service.
- Company: Join Honda, a brand driven by innovation and the joy of mobility.
- Benefits: Earn while you learn with fully covered training costs and career progression opportunities.
- Other info: Exciting long-term career prospects await after completing your apprenticeship.
- Why this job: Kickstart your automotive career with hands-on experience and mentorship in a dynamic environment.
- Qualifications: GCSEs in English, Maths, and one other subject required.
The predicted salary is between 32179 - 39329 £ per year.
At Honda, The Power of Dreams drives us to create intelligent products that enhance mobility and increase the joy in people's lives. We continue to draw inspiration from the visionary ideas of our namesake, Soichiro Honda. He saw incredible power in the freedom of mobility and used his imagination to change the world. It is this mindset that guides us to help move people forward and protect the future we all share. We strive to earn the trust and support of the many diverse communities we happily serve.
Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty. Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
- Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.
- Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims.
- Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.
Training Provided
Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre. Successful applicants must be prepared to travel to the Honda Institute, in Bracknell, to complete their apprenticeship training. All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals. In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Honda Institute. This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the apprenticeship programme, you will receive the following qualification (or the equivalent qualification for your devolved nation): Level 2 Customer Service Practitioner, Honda Aftersales Operating Standard.
Future prospects
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity to drive your career forward. Some of our apprentices have gone on to become team leaders and managers within the retail network.
Qualifications required:
GCSE grades 9 - 4 (A - C) or equivalent in English, Maths & one other subject. In Scotland, applicants must have or be predicted to achieve Scottish National 5 Grades A - C or above in English and Maths. 'Equivalent' grades include: BTEC first diplomas and certificates, OCR Nationals, Key Skills Level 2, NVQ, Functional Skills Level 2, Core Skills (Scotland).
Personal Qualities:
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service. We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
- Enthusiasm and willingness to learn
- Teamwork
- Strong communication
- Customer Service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career.
Things to consider:
The latest information on the Apprentice National Minimum Wage can be found at https://become-apprentice/pay-and-conditions. As part of our commitment to Diversity, Equality and Inclusion, all applications are automatically anonymised by our recruitment system. This is with the aim of realising our ambition to have a workforce that is reflective of the community we serve and eliminating unconscious bias.
Grainger Motor Group Honda Chiswick Service Advisor Apprenticeship in Bracknell employer: Inspiro Learning Limited
Volvo Truck and Bus is an exceptional employer, offering a comprehensive apprenticeship programme that combines hands-on experience with expert training in a supportive environment. With access to cutting-edge technology and a dedicated Development Coach, apprentices can expect significant career advancement opportunities while working for a globally recognised leader in the commercial vehicle industry. Located in Wellingborough, this role provides a unique chance to be part of a team that values quality, safety, and environmental care.
StudySmarter Expert Advice🤫
We think this is how you could land Grainger Motor Group Honda Chiswick Service Advisor Apprenticeship in Bracknell
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like Inspiro Learning Limited.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like Inspiro Learning Limited. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Grainger Motor Group Honda Chiswick Service Advisor Apprenticeship in Bracknell
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at Inspiro Learning Limited.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join Inspiro Learning Limited and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at Inspiro Learning Limited
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by Inspiro Learning Limited. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at Inspiro Learning Limited will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
