At a Glance
- Tasks: Be the friendly face of our vet practice, managing appointments and client communications.
- Company: Join the UK's number one vet care provider with a caring culture.
- Benefits: Enjoy 6.6 weeks' annual leave, enhanced family policies, and wellbeing initiatives.
- Other info: Part-time role with clear career progression and supportive team environment.
- Why this job: Make a difference in the lives of pets and their owners every day.
- Qualifications: 1 year of receptionist experience, excellent customer service skills required.
The predicted salary is between 15917 - 15917 £ per year.
At inspiring vet care, our people are at the heart of everything we do. As the UK's number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners. Birch Veterinary Centre has been established for over 100 years, with our main branch in Oxton and a consulting‑only practice in Moreton. Oxton is close to the village with great local amenities and excellent transport links to Liverpool.
How You’ll Make a Difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction. You'll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non‑clinical colleagues to ensure a positive client and patient journey.
- Welcoming clients in a friendly, professional manner
- Managing appointments and reception diaries
- Handling enquiries and converting them into appointments
- Maintaining accurate client and pet records
- Promoting preventive healthcare and practice services
- Taking payments and securing follow‑up appointments
- Keeping the reception area clean and organised
This is a part time role working 24 hours per week Monday‑Wednesday, 9:30am‑6:30pm (1 hour unpaid lunch) with a minimum of 4 Saturdays per year, 9am‑2pm and no out‑of‑hours work.
You Might Be a Great Fit If...
- At least 1 year’s receptionist experience (veterinary experience preferred)
- Excellent customer service and communication skills
- Self‑motivated, organised and professional
- Willing and able to travel between branches to cover holidays
How We’ll Support You
- A key client‑facing role within a supportive and collaborative practice team
- Clear career pathways with progression opportunities within client care and practice leadership roles
- Ongoing learning and development supported by experienced colleagues and practice teams
- A values‑led culture focused on care, community and continuous improvement
What We Offer Our Team
- 6.6 weeks' annual leave plus your birthday off
- Increasing holiday allowance based on length of service
- Enhanced family‑friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
- Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme
- Learning and development opportunities via the inspiring vet care Academy
- Pension scheme
- Discounted veterinary care
- Voluntary benefits: choose from a range of benefits to suit you - including Green Cars salary sacrifice scheme and access to discounts/cashback with hundreds of participating retailers
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world‑class learning resources. Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
Veterinary Receptionist employer: Inspiring Vet Care
At Inspiring Vet Care, we pride ourselves on being a supportive and collaborative employer, dedicated to the wellbeing and professional growth of our team. Located in Oxton, with its excellent local amenities and transport links, we offer a values-led culture that prioritises care and community, alongside generous benefits such as 6.6 weeks' annual leave, enhanced family-friendly policies, and ongoing learning opportunities through our Academy. Join us to make a meaningful impact in the lives of animals and their owners while enjoying a fulfilling career in veterinary reception.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Birch Veterinary Centre. Familiarise yourself with their services and values. This will help you show genuine interest and make a great first impression.
✨Tip Number 2
Practice your people skills! As a Veterinary Receptionist, you'll be the friendly face clients see first. Role-play common scenarios with friends or family to boost your confidence in handling enquiries and managing appointments.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look professional and approachable. A smart appearance can set the tone for a positive interaction and shows that you take the role seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your enthusiasm for the role. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share a bit about why you love working with animals and what makes you a great fit for our team.
Tailor Your Experience:Make sure to highlight your relevant experience, especially if you've worked as a receptionist before. We’re looking for those customer service skills, so mention any specific examples that showcase your ability to handle enquiries and manage appointments.
Keep It Professional Yet Friendly:Remember, you’ll be the first point of contact for our clients! Use a friendly tone in your application while maintaining professionalism. This balance will show us that you understand the importance of client interactions in our practice.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our values there!
How to prepare for a job interview at Inspiring Vet Care
✨Know the Company Inside Out
Before your interview, take some time to research inspiring vet care and Birch Veterinary Centre. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Veterinary Receptionist, excellent customer service is key. Prepare examples from your past experience where you’ve successfully handled client enquiries or resolved issues. Highlight your ability to create a welcoming atmosphere, as this aligns perfectly with the role's requirements.
✨Practice Common Interview Questions
Anticipate questions related to managing appointments, handling difficult clients, and maintaining records. Practising your responses can help you feel more confident. Consider role-playing with a friend to simulate the interview environment and get comfortable with your answers.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the practice culture, team dynamics, and opportunities for professional development. This shows that you’re not just interested in the job, but also in how you can grow within the company.
