At a Glance
- Tasks: Be the friendly face of our vet care, helping clients and their pets every day.
- Company: Join the UK's number one vet care provider, dedicated to healthier animals and happier owners.
- Benefits: Enjoy 6.6 weeks' annual leave, healthcare cash plan, and discounts on pet care.
- Other info: Flexible hours, supportive team, and clear pathways for career progression.
- Why this job: Make a real difference in the lives of pets and their owners while growing your career.
- Qualifications: Great communication skills and customer service experience are essential.
The predicted salary is between 26250 - 26250 £ per year.
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners. We are looking for a new Client Care Advisor to join our Lime Trees team, working at both of our practices: our purpose‑built Small Animal Hospital in Meir Park, and our dedicated Cat Only Clinic in Cheadle.
How You’ll Make a Difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional, and compassionate experience at every interaction. You would be working alongside a friendly team who are passionate about making a difference to the health and wellbeing of all pets.
General Responsibilities
- Greeting all clients in a friendly and professional way.
- Organisation of the clinical diary for routine, surgical and emergency appointments.
- Answering telephone inquiries from clients in a welcoming and calm manner.
- Providing excellent customer service, informing and educating clients sympathetically.
- Converting inquiries into appointments to maintain pet healthcare.
- Handling and updating client data and records.
- Assisting clients in handing pet insurance claims.
- Recording relevant information in the practice system to support the clinical team.
- Ensuring accuracy of invoices and collecting payments on the day of treatment.
- Providing education to clients on basic animal care.
The role is full time (40 hours per week) with a flexible working pattern covering our business hours of 8am – 7pm Monday to Friday, plus 1 in 4 Saturday shifts between 7:45am – 1:30pm. The contract is for 12 months as maternity cover. There is a requirement for the team to be flexible in their working hours so core business hours are always covered, allowing for sickness and holidays.
You Might Be a Great Fit If...
- Excellent communication skills and a professional, welcoming manner.
- Experience in a customer‑facing role, with a strong focus on service and attention to detail.
- The ability to manage multiple tasks effectively in a busy environment.
- A collaborative approach and willingness to support colleagues.
- A proactive attitude, with openness to feedback and learning.
How We’ll Support You
- A key client‑facing role within a supportive and collaborative practice team.
- Clear career pathways with progression opportunities within client care and practice leadership roles.
- Ongoing learning and development supported by experienced colleagues and practice teams.
- A values‑led culture focused on care, community, and continuous improvement.
What We Offer Our Team
- 6.6 weeks' annual leave.
- Additional annual leave for your birthday, which will be added to your holiday allowance.
- Increasing annual leave accrued through length of service.
- Enhanced family‑friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay.
- Healthcare Cash Plan.
- Cycle to Work scheme.
- Learning and development opportunities via the inspiring vet care Academy.
- Pension scheme.
- Discounted staff pet care.
- Voluntary benefits: choose from a range of benefits to suit you.
- Access to discounts/cashback with hundreds of participating retailers.
Up to £26,250 per year
Client Care Assistant in Stoke-on-Trent employer: Inspiring Vet Care
At Inspiring Vet Care, we pride ourselves on being a leading employer in the veterinary sector, offering a supportive and collaborative work environment where our team members are valued and empowered. With clear career pathways, ongoing learning opportunities, and generous benefits such as 6.6 weeks' annual leave and enhanced family-friendly policies, we ensure that our Client Care Assistants thrive both personally and professionally while making a meaningful impact on the lives of pets and their owners in the vibrant communities of Meir Park and Cheadle.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Assistant in Stoke-on-Trent
✨Tip Number 1
Get to know the company! Research Inspiring Vet Care and their values. When you walk into that interview, show them you’re not just another candidate but someone who genuinely cares about their mission of healthier animals and happier owners.
✨Tip Number 2
Practice your communication skills! As a Client Care Assistant, you'll be the first point of contact for clients. Role-play with a friend or family member to nail that friendly and professional vibe they’re looking for.
✨Tip Number 3
Show off your multitasking abilities! Think of examples from your past roles where you juggled multiple tasks. This will demonstrate your ability to thrive in a busy environment, which is key for this position.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a great way to reiterate your interest in the role and remind them why you’d be a fantastic fit for their team.
We think you need these skills to ace Client Care Assistant in Stoke-on-Trent
Some tips for your application 🫡
Show Your Passion for Pets:When you're writing your application, let your love for animals shine through! Mention any relevant experience you have with pets or customer service, and how that aligns with our mission of healthier animals and happier owners.
Tailor Your CV:Make sure to customise your CV for the Client Care Assistant role. Highlight your communication skills and any experience in a busy environment, as these are key to making a great first impression on our clients.
Be Professional Yet Friendly:Remember, you're applying for a client-facing role! Use a warm and welcoming tone in your cover letter, showing us that you can provide the compassionate experience our clients expect when they walk through our doors.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our Lime Trees team!
How to prepare for a job interview at Inspiring Vet Care
✨Know the Company Inside Out
Before your interview, take some time to research Inspiring Vet Care. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Client Care Assistant, you'll be the first point of contact for clients. Prepare examples from your past experiences where you've provided excellent customer service. Highlight how you handled difficult situations with empathy and professionalism.
✨Practice Common Interview Questions
Anticipate questions related to your ability to manage multiple tasks and work in a busy environment. Practise your responses to questions like 'How do you prioritise tasks?' or 'Can you give an example of a time you worked collaboratively with a team?'
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team culture, training opportunities, or how success is measured in the role. This shows you're engaged and thinking about your future with the company.
