At a Glance
- Tasks: Be the friendly face of our vet practice, managing appointments and client communications.
- Company: Join the UK's number one vet care provider in a supportive team.
- Benefits: Enjoy 6.6 weeks annual leave, healthcare cash plan, and discounts on pet care.
- Other info: Opportunities for career growth and ongoing learning in a fun environment.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Great communication skills and customer service experience are essential.
The predicted salary is between 20725 - 20725 £ per year.
Location: Deepdale Veterinary & Aquatic Centre, Stevenage
Contract: Part-Time, Permanent
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners. Deepdale Vet Centre is a forward‑thinking, purpose built veterinary surgery set in rural Bedfordshire. We are a busy practice, with a very loyal client base. Pet health plans are very much encouraged. We have a wide range of equipment, including in‑house lab, digital x‑ray, new ultrasound machine, two theatres. We are a friendly and experienced clinical team with a great sense of humour.
How You’ll Make a Difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional, and compassionate experience at every interaction. You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications, and working closely with clinical and non‑clinical colleagues to ensure a positive client and patient journey.
Your duties/responsibilities will include:
- Greet customers professionally and handle telephone inquiries promptly.
- Manage appointment scheduling, including booking, cancelling, and rearranging.
- Record, pass on, and follow up on enquiries.
- Process payments, including PDQ machine usage, and allocate on the system.
- Promote services, manage debt control, and cash up daily.
- Process Insurance claims.
- Maintain a clean reception area and process clinic emails.
- To be trained as a Fire Marshall and First Aider and assist with H&S audits.
This is a part-time permanent role working 31.25 hours per week between 8:00 am and 7:00 pm. You will also be working 1:4 Saturdays from 8:00 am to 1:00 pm.
You Might Be a Great Fit If…
- Excellent communication skills and a professional, welcoming manner.
- Experience in a customer‑facing role, with a strong focus on service and attention to detail.
- The ability to manage multiple tasks effectively in a busy environment.
- A collaborative approach and willingness to support colleagues.
- A proactive attitude, with openness to feedback and learning.
How We’ll Support You
- A key client‑facing role within a supportive and collaborative practice team.
- Clear career pathways with progression opportunities within client care and practice leadership roles.
- Ongoing learning and development supported by experienced colleagues and practice teams.
- A values‑led culture focused on care, community, and continuous improvement.
What We Offer Our Team
- 6.6 weeks' annual leave FTE
- Additional annual leave for your birthday, which will be added to your holiday allowance
- Increasing annual leave accrued through length of service
- Enhanced family‑friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Healthcare Cash Plan
- Cycle to Work scheme
- Learning and development opportunities via the inspiring vet care Academy
- Pension scheme
- Discounted staff pet care
- Voluntary benefits: choose from a range of benefits to suit you
- Access to discounts/cashback with hundreds of participating retailers
Salary: Up to £20,725.24 per annum.
Veterinary Receptionist in Stevenage employer: Inspiring Vet Care
At Deepdale Veterinary & Aquatic Centre, we pride ourselves on being a supportive and collaborative workplace where our team is at the heart of everything we do. As a part-time Veterinary Receptionist, you will enjoy a friendly work culture, clear career progression opportunities, and a comprehensive benefits package including generous annual leave and enhanced family-friendly policies. Join us in delivering exceptional care to our loyal clients and their beloved pets in a purpose-built facility that fosters both professional growth and a sense of community.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Receptionist in Stevenage
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Deepdale Veterinary & Aquatic Centre. Familiarise yourself with their services and values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Role-play common receptionist scenarios with a friend or family member. Think about how you'd handle client inquiries or manage appointments. This will boost your confidence and prepare you for those tricky questions during the interview.
✨Tip Number 3
Show off your personality! When you meet the team, let your friendly and welcoming nature shine through. Remember, they’re looking for someone who fits into their collaborative culture, so don’t be afraid to show your sense of humour and passion for pet care.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the team at Deepdale Vet Centre. Don’t forget to follow up after applying; a quick email can keep you on their radar!
We think you need these skills to ace Veterinary Receptionist in Stevenage
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness to your words. Remember, as a Veterinary Receptionist, you'll be the first point of contact for our clients, so showing that you can connect with people is key.
Tailor Your Application:Make sure to tailor your application to the role. Highlight your customer service experience and any relevant skills that match what we’re looking for. Mention how you can contribute to creating a welcoming environment at Deepdale Vet Centre – we love seeing candidates who understand our values!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your experience and skills. This will help us quickly see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details about the role and our company culture there, which can help you craft an even better application.
How to prepare for a job interview at Inspiring Vet Care
✨Know the Practice Inside Out
Before your interview, take some time to research Deepdale Veterinary & Aquatic Centre. Familiarise yourself with their services, values, and the equipment they use. This will not only show your genuine interest in the role but also help you answer questions more confidently.
✨Showcase Your Communication Skills
As a Veterinary Receptionist, excellent communication is key. Prepare examples from your past experiences where you effectively handled customer inquiries or resolved issues. Practising these scenarios can help you articulate your skills during the interview.
✨Demonstrate Your Multitasking Ability
The job involves managing appointments and handling various tasks simultaneously. Think of specific instances where you successfully juggled multiple responsibilities in a busy environment. Sharing these stories will highlight your ability to thrive under pressure.
✨Emphasise Your Team Spirit
Collaboration is essential in this role. Be ready to discuss how you've worked with colleagues in the past to achieve common goals. Showing that you're a team player who values support and feedback will resonate well with the interviewers.
