At a Glance
- Tasks: Be the friendly face of our vet practice, managing appointments and client communications.
- Company: Join the UK's number one vet care provider with a supportive team culture.
- Benefits: Enjoy 6.6 weeks annual leave, healthcare cash plan, and discounts on pet care.
- Other info: Flexible part-time hours with clear pathways for career growth.
- Why this job: Make a real difference in pet health while developing your career in a fun environment.
- Qualifications: Great communication skills and customer service experience are essential.
The predicted salary is between 20725 - 20725 £ per year.
Role: Veterinary Receptionist
Location: Deepdale Veterinary & Aquatic Centre, Stevenage
Contract: Part-Time, Permanent
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners. Deepdale Vet Centre is a forward‑thinking, purpose built veterinary surgery set in rural Bedfordshire. We are a busy practice, with a very loyal client base. Pet health plans are very much encouraged. We have a wide range of equipment, including in‑house lab, digital x‑ray, new ultrasound machine, two theatres. We are a friendly and experienced clinical team with a great sense of humour.
How You’ll Make a Difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional, and compassionate experience at every interaction. You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications, and working closely with clinical and non‑clinical colleagues to ensure a positive client and patient journey.
Your duties/responsibilities will include:
- Greet customers professionally and handle telephone inquiries promptly.
- Manage appointment scheduling, including booking, cancelling, and rearranging.
- Record, pass on, and follow up on enquiries.
- Process payments, including PDQ machine usage, and allocate on the system.
- Promote services, manage debt control, and cash up daily.
- Process Insurance claims.
- Maintain a clean reception area and process clinic emails.
- To be trained as a Fire Marshall and First Aider and assist with H&S audits.
This is a part-time permanent role working 31.25 hours per week between 8:00 am and 7:00 pm. You will also be working 1:4 Saturdays from 8:00 am to 1:00 pm.
You Might Be a Great Fit If…
- Excellent communication skills and a professional, welcoming manner.
- Experience in a customer‑facing role, with a strong focus on service and attention to detail.
- The ability to manage multiple tasks effectively in a busy environment.
- A collaborative approach and willingness to support colleagues.
- A proactive attitude, with openness to feedback and learning.
How We’ll Support You
- A key client‑facing role within a supportive and collaborative practice team.
- Clear career pathways with progression opportunities within client care and practice leadership roles.
- Ongoing learning and development supported by experienced colleagues and practice teams.
- A values‑led culture focused on care, community, and continuous improvement.
What We Offer Our Team
- 6.6 weeks' annual leave FTE
- Additional annual leave for your birthday, which will be added to your holiday allowance
- Increasing annual leave accrued through length of service
- Enhanced family‑friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Healthcare Cash Plan
- Cycle to Work scheme
- Learning and development opportunities via the inspiring vet care Academy
- Pension scheme
- Discounted staff pet care
- Voluntary benefits: choose from a range of benefits to suit you
- Access to discounts/cashback with hundreds of participating retailers
Salary: Up to £20,725.24 per annum.
Vet Care Receptionist - Part-Time with Growth & Benefits in Stevenage employer: Inspiring Vet Care
At Deepdale Veterinary & Aquatic Centre, we pride ourselves on being a supportive and collaborative workplace where our team members are valued and encouraged to grow. With a strong focus on employee development, we offer clear career pathways, ongoing training, and a values-led culture that prioritises care and community. Our part-time Vet Care Receptionist role not only provides competitive benefits, including generous annual leave and family-friendly policies, but also the opportunity to work in a friendly environment dedicated to the health and happiness of pets and their owners.
StudySmarter Expert Advice🤫
We think this is how you could land Vet Care Receptionist - Part-Time with Growth & Benefits in Stevenage
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Deepdale Veterinary & Aquatic Centre. Familiarise yourself with their services and values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Role-play common receptionist scenarios with a friend or family member. This will help you feel more confident when handling client inquiries and managing appointments during the actual interview.
✨Tip Number 3
Show off your personality! The job requires excellent communication skills and a welcoming manner, so let your friendly side shine through. Share personal anecdotes that highlight your customer service experience and how you handle busy environments.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our amazing team at StudySmarter. Don’t miss out on this opportunity!
We think you need these skills to ace Vet Care Receptionist - Part-Time with Growth & Benefits in Stevenage
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness to your words. Remember, we’re all about creating a welcoming environment for our clients and their pets.
Tailor Your Application:Make sure to tailor your application specifically for the Vet Care Receptionist role. Highlight your customer service experience and any relevant skills that match what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your skills and experiences, making it easier for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our values and what we stand for at StudySmarter.
How to prepare for a job interview at Inspiring Vet Care
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Veterinary Receptionist. Familiarise yourself with appointment scheduling, handling enquiries, and processing payments. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As the first point of contact for clients, excellent communication is key. Practice how you would greet clients and handle phone inquiries. Think about examples from your past experiences where you provided exceptional customer service, as these will be great to share during the interview.
✨Demonstrate Your Multitasking Ability
The role requires managing multiple tasks in a busy environment. Prepare to discuss how you've successfully juggled various responsibilities in previous roles. You might even want to think of a scenario where you had to prioritise tasks effectively to ensure smooth operations.
✨Emphasise Your Team Spirit
This position involves working closely with both clinical and non-clinical colleagues. Be ready to talk about your collaborative approach and how you support your teammates. Sharing a story about a time you worked well in a team can really highlight your fit for their friendly and experienced culture.
