At a Glance
- Tasks: Welcome pets and their owners, providing excellent customer service and support.
- Company: Join the UK's number one vet care provider with a friendly team.
- Benefits: Enjoy 6.6 weeks annual leave, healthcare cash plan, and career development.
- Other info: Part-time role with clear career pathways and a supportive work environment.
- Why this job: Make a real difference in the lives of pets and their humans every day.
- Qualifications: Strong communication skills and experience in customer service required.
The predicted salary is between 35500 - 90000 £ per year.
Location: Lakeview Vets, Rushden
Contract: Part‑time, Permanent
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners. Rushden Vets are a supportive and friendly team that really enjoy working together. We all support each other and aspire to provide the highest standards in client and patient care.
The practice has all the equipment you will need when you come to work in a quality practice; ultrasound with colour, digital x‑ray, full in‑house Idexx laboratory, gold standard anaesthesia using Humphrey ADE circuits, multiparameter monitors, patient warming, oxygen generators and more. Our practice is well positioned in Northamptonshire, a lovely rural county. Cambridge and Milton Keynes are an easy drive and London a short train journey.
How You’ll Make a Difference
This role is for you if you enjoy going above and beyond to welcome pets and their human guardians to the practice, understanding their individual needs, sharing in their joys and sorrows, and creating lasting relationships. No two days will be the same and you will be supported by an experienced and caring team of Vets and Vet Nurses within the Lake View Group. Often the first port of call, you will guide our clients through every situation with excellent customer service, an empathetic approach and professionalism to ensure their needs are met. The role is not always a glamorous one, but an exceptional candidate will feel at home whether cleaning kennels, discussing the merits of our Pet Health Club, or responding to client concerns. You will be competent at using client management software, well able to prioritise your workload, and confident in providing feedback / seeking clarification where required. This role is certainly not one where you will remain behind the desk; you will be proactively seeking ways in which you can make a positive difference for pets and their humans every single day.
The position offered is for a part‑time Veterinary Receptionist role working Monday to Thursday from 2pm until 7pm at our Rushden practice; Friday 2pm until 7pm at either Thrapston or Rushden; plus 1 in 3 Saturday mornings at our Thrapston practice. We are a 100% small animal practice requiring no on‑call or out‑of‑hours shifts.
You Might Be a Great Fit If …
- Excellent communication skills and a professional, welcoming manner
- Experience in a customer‑facing role, with a strong focus on service and attention to detail
- The ability to manage multiple tasks effectively in a busy environment
- A collaborative approach and willingness to support colleagues
- A proactive attitude, with openness to feedback and learning
How We’ll Support You
- A key client‑facing role within a supportive and collaborative practice team
- Clear career pathways with progression opportunities within client care and practice leadership roles
- Ongoing learning and development supported by experienced colleagues and practice teams
- A values‑led culture focused on care, community, and continuous improvement
What We Offer Our Team
- 6.6 weeks' annual leave FTE
- Additional annual leave for your birthday, which will be added to your holiday allowance
- Increasing annual leave accrued through length of service
- Enhanced family‑friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
- Healthcare Cash Plan
- Cycle to Work scheme
- Learning and development opportunities via the inspiring vet care Academy
- Pension scheme
- Discounted staff pet care
- Voluntary benefits: choose from a range of benefits to suit you
- Access to discounts/cashback with hundreds of participating retailers
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world‑class learning resources. Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
Veterinary Receptionist in Rushden employer: Inspiring Vet Care
At Lakeview Vets in Rushden, we pride ourselves on being a supportive and friendly team dedicated to providing exceptional veterinary care. Our commitment to employee growth is evident through clear career pathways, ongoing learning opportunities, and a values-led culture that prioritises care and community. With generous benefits including 6.6 weeks' annual leave, enhanced family-friendly policies, and a focus on wellbeing, we ensure our Veterinary Receptionists feel valued and empowered in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Receptionist in Rushden
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Inspiring Vet Care and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Inspiring Vet Care and let us see your personality shine through!
We think you need these skills to ace Veterinary Receptionist in Rushden
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Inspiring Vet Care.
Get Familiar with Our Brand:Before applying, take some time to learn about Inspiring Vet Care and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Inspiring Vet Care
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Inspiring Vet Care.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Inspiring Vet Care will surely appreciate.
