Southern Counties Veterinary Specialists | Ringwood
Full-Time | Permanent
At inspiring vet care, we are a leading provider of veterinary services, caring for over 2 million animals. Southern Counties Veterinary Specialists is a multidisciplinary referral centre that offers a wide range of specialist veterinary services across many specialties.
How You’ll Make a Difference
You will join our Client Care team as a customer‑focused administrator in a fast‑paced environment. Your key responsibilities include:
General Responsibilities
- Oversee the practice email inbox, prioritising and responding to urgent communications
- Provide professional telephone support to clients and referring veterinary practices
- Arrange appointments for new referrals in a timely manner
- Liaise with pet insurance companies regarding claims and enquiries
- Review clinical histories and identify relevant information
- Chase documentation and respond to clinician queries
- Process client payments accurately
- Support emergency case administration and coordinate urgent appointments
- Work collaboratively with administrative and clinical colleagues across the referral centre
Working Pattern
- Maximum of 40 hours per week
- Shifts scheduled between 7:30 am and 6:30 pm
- One‑hour lunch break
- Shared weekend and bank holiday rota
You Might Be a Great Fit If…
- “Friendly, organised and customer‑focused” with strong verbal communication skills
- Capable of working in a fast‑paced environment and managing multiple priorities
- Professional manner at all times with excellent telephone etiquette
- Computer literate, including Microsoft Excel, Word and Outlook
- Strong organisational and prioritisation skills
- Ability to work independently and as part of a team
- Flexible and adaptable within a growing practice environment
How We’ll Support You
- A client‑facing role within a supportive and collaborative referral practice team
- Clear career pathways with progression opportunities within client care and operational support functions
- Ongoing learning and development opportunities backed by experienced colleagues
- A values‑led culture focused on care, community and continuous improvement
What We Offer Our Team
- 6.6 weeks annual leave plus birthday off
- Increasing holiday allowance based on length of service
- Enhanced family‑friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
- Employee wellbeing initiatives (Health Care Cash Plan, Cycle to Work scheme)
- Learning and development via the inspiring vet care Academy
- Pension scheme
- Discounted veterinary care
- Voluntary benefits such as Green Cars salary sacrifice scheme and access to discounts and cashback with numerous retailers
Salary: Up to £26,528.32 per annum.
We may use artificial intelligence tools to support parts of the hiring process. Final hiring decisions are made by humans.
