At a Glance
- Tasks: Lead the non-clinical operations and support a dedicated team in delivering exceptional care.
- Company: Join the UK's number one vet care provider with a supportive team culture.
- Benefits: Enjoy 6.8 weeks' annual leave, healthcare cash plan, and career development opportunities.
- Other info: No weekends or bank holidays; excellent transport links to the practice.
- Why this job: Make a real difference in animal care while developing your leadership skills.
- Qualifications: Proven management experience in healthcare or service-led environments.
The predicted salary is between 40000 - 45000 £ per year.
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
We have an exciting opportunity for a motivated and experienced Practice Director to join our friendly and supportive team at New Malden Vets. Working alongside two experienced Clinical Directors, you will play a key role in the day‑to‑day leadership and operational management of the practice, supporting a dedicated team of vets, nurses and clinical support staff to deliver exceptional patient and client care.
Located just a 10‑minute walk from the train station, New Malden Vets offers excellent transport links alongside a welcoming team culture and a varied, rewarding role within a well‑established practice.
How You’ll Make a Difference
As Practice Director, you will lead the non‑clinical operations of the practice, working closely with clinical leadership to ensure efficient day‑to‑day running, strong team performance, and an outstanding client experience. You’ll be responsible for operational delivery, people management, and compliance, while supporting the practice to achieve its performance, quality, and service objectives. This role plays a key part in creating a positive culture and enabling clinical teams to deliver excellent care.
Full time
40 hours per week, Monday-Friday, No weekends or bank holidays.
You Might Be a Great Fit If...
- You are an experienced people and operations manager with strong leadership capability.
- Proven experience in a management role, ideally within healthcare, veterinary, or service‑led environments.
- Strong people management skills, including performance management and team development.
- Good operational and organisational capability, with the ability to manage competing priorities.
- Experience handling complaints, change, and complex situations with confidence.
- Strong communication and stakeholder management skills.
How We’ll Support You
At IVC Evidensia, we’re committed to supporting you in a senior operational leadership role. When you join us, you’ll benefit from:
- A key leadership role with responsibility for operational performance and team culture.
- Clear career pathways with progression opportunities into senior practice or regional leadership roles.
- Ongoing learning and development to support leadership and professional growth.
- A collaborative, values‑led culture focused on care, community, and continuous improvement.
What We Offer Our Team
- 6.8 weeks' annual leave.
- Enhanced family‑friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay.
- Healthcare Cash Plan.
- Cycle to Work scheme.
- Learning and development opportunities via the IVC Evidensia Academy.
- Pension scheme.
- Discounted staff pet care.
- Access to discounts/cashback with hundreds of participating retailers.
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world‑class learning resources. Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
Up to £45,000 DOE.
Practice Director employer: Inspiring Vet Care
At IVC Evidensia, we pride ourselves on being the UK's leading vet care provider, where our people are central to our mission of delivering exceptional animal care. As a Practice Director at New Malden Vets, you will enjoy a supportive work culture, clear career progression opportunities, and a commitment to your professional development, all while benefiting from generous leave and family-friendly policies. With excellent transport links and a collaborative team environment, this role offers a fulfilling opportunity to lead and inspire a dedicated team in a well-established practice.
StudySmarter Expert Advice🤫
We think this is how you could land Practice Director
✨Tip Number 1
Network like a pro! Reach out to your connections in the veterinary field and let them know you're on the lookout for a Practice Director role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for those interviews by researching the company culture at New Malden Vets. Understand their values and think about how your leadership style aligns with their mission of healthier animals and happier owners. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your people management skills during interviews. Be ready to share specific examples of how you've successfully led teams, handled complaints, or improved operational efficiency in previous roles. This is your chance to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the inspiring vet care community.
We think you need these skills to ace Practice Director
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Practice Director role. Highlight your leadership experience and operational management skills, as these are key to what we’re looking for.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about veterinary care and how your background makes you a great fit for our team at New Malden Vets.
Showcase Your People Skills:Since this role involves managing a dedicated team, be sure to include examples of how you've successfully led teams in the past. We want to see your strong communication and stakeholder management skills in action!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our friendly and supportive team.
How to prepare for a job interview at Inspiring Vet Care
✨Know the Company Inside Out
Before your interview, take some time to research Inspiring Vet Care. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Showcase Your Leadership Skills
As a Practice Director, strong leadership is key. Prepare examples from your past experiences where you've successfully managed teams or improved operations. Be ready to discuss how you handle challenges and foster a positive team culture.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially in handling complaints or complex situations. Think of specific scenarios where you’ve navigated difficult situations and be prepared to explain your thought process and outcomes.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, the practice's goals, or how they measure success. This shows that you're not just interested in the job, but also in contributing to the practice's future.
