At a Glance
- Tasks: Be the friendly face of our vet practice, welcoming clients and their pets.
- Company: Join the UK's number one vet care provider, trusted by over 2 million animals.
- Benefits: Enjoy 6.6 weeks' annual leave, enhanced family policies, and a supportive team.
- Other info: Part-time role with clear career pathways and ongoing learning opportunities.
- Why this job: Make a real difference in pet care while developing your career in a caring environment.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 13927 - 13927 £ per year.
Location: Portchester Vets, Portsmouth
Contract: Part-Time, Permanent
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners. We are seeking an organised, personable Receptionist to join our team at Portchester Vets on a Part-Time basis. For more than a decade, Portchester Vets has been caring for pets and their owners, becoming a trusted and well-loved practice within the local community. Located just a short walk from the high street, we’re known for our welcoming atmosphere, loyal client base and strong relationships built on trust.
How You’ll Make a Difference
The main responsibility of the role is to be the first point of contact for our clients and their pets, whilst demonstrating a professional and knowledgeable impression to promote the practice and give confidence to our clients. Responsibilities include:
- Welcoming clients to the practice, taking payments and organising follow up appointments as necessary.
- Answering the telephone, booking appointments, answering queries and taking medication requests as well as weighing patients.
- Completing call backs to clients for missed calls or missed appointments to answer questions or re-book as required.
- Keeping client and patient records up to date on our practice management system.
- Administrative work including scanning documents, checking emails and assisting with insurance claims.
- Liaising with the Nurses and Vets to answer questions from clients and help them with their pet’s care.
- Keeping clients educated and actively promote pet health care plans and pet insurance where necessary.
- Keeping the reception area and consult rooms clean and tidy.
This is a part-time role working 21 hours per week Monday to Friday between the hours of 8:00am-7:00pm. There will also be 1 in 5 Saturdays from 8:00am-12:00pm.
You Might Be a Great Fit If...
You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:
- Excellent communication skills and a professional, welcoming manner.
- Experience in a customer-facing role, with a strong focus on service and attention to detail.
- The ability to manage multiple tasks effectively in a busy environment.
- A collaborative approach and willingness to support colleagues.
- A proactive attitude, with openness to feedback and learning.
How We’ll Support You
At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:
- A key client-facing role within a supportive and collaborative practice team.
- Clear career pathways with progression opportunities within client care and practice leadership roles.
- Ongoing learning and development supported by experienced colleagues and practice teams.
- A values-led culture focused on care, community and continuous improvement.
What We Offer Our Team
- 6.6 weeks' annual leave plus your birthday off.
- Increasing holiday allowance based on length of service.
- Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay.
- Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme.
- Learning and development opportunities via the inspiring vet care Academy.
- Pension scheme.
- Discounted veterinary care.
- Voluntary benefits: choose from a range of benefits to suit you - including Green Cars salary sacrifice scheme and access to discounts/cashback with hundreds of participating retailers.
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources. Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
Veterinary Receptionist in Portsmouth employer: Inspiring Vet Care
At Portchester Vets, we pride ourselves on being a supportive and community-focused employer, where our team members are valued and empowered to grow. With a commitment to employee wellbeing, we offer generous benefits including 6.6 weeks' annual leave, enhanced family-friendly policies, and ongoing professional development opportunities. Join us in a welcoming environment that fosters collaboration and trust, making a meaningful impact on the lives of pets and their owners in Portsmouth.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Receptionist in Portsmouth
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Portchester Vets. Familiarise yourself with their services and values. This will help you show genuine interest and make a great first impression.
✨Tip Number 2
Practice your communication skills! As a Veterinary Receptionist, you'll be the first point of contact for clients. Role-play with a friend or family member to get comfortable answering questions and handling different scenarios.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks in previous roles. Whether it’s juggling appointments or keeping records tidy, demonstrating your ability to stay organised will impress the hiring team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Veterinary Receptionist in Portsmouth
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and personable nature shine through. We want to see the real you, so don’t be afraid to inject a bit of your personality into your cover letter!
Tailor Your Application:Make sure to tailor your CV and cover letter to highlight your customer service experience and organisational skills. We’re looking for someone who can manage multiple tasks in a busy environment, so showcase those abilities!
Be Professional Yet Approachable:While we love a casual vibe, remember to maintain a professional tone in your written application. We want to see that you can balance being approachable with professionalism, especially since you'll be the first point of contact for our clients.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting role at Portchester Vets. We can’t wait to hear from you!
How to prepare for a job interview at Inspiring Vet Care
✨Know the Practice Inside Out
Before your interview, take some time to research Portchester Vets. Familiarise yourself with their services, values, and community involvement. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Veterinary Receptionist, you'll be the first point of contact for clients. Prepare examples from your past experiences where you've excelled in customer service. Highlight how you managed difficult situations or went the extra mile for a client.
✨Demonstrate Organisational Skills
The role requires juggling multiple tasks, so be ready to discuss how you stay organised in a busy environment. Share specific strategies or tools you use to manage your time effectively, such as prioritising tasks or using digital calendars.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your enthusiasm for the role. You might ask about the team dynamics, opportunities for professional development, or how they support new staff in their roles. This shows you're serious about joining their team.
