At a Glance
- Tasks: Be the friendly face of our vet clinic, welcoming clients and managing appointments.
- Company: Join the UK's number one vet care provider, trusted by over 2 million pet owners.
- Benefits: Enjoy 6.6 weeks' annual leave, enhanced family policies, and a supportive team environment.
- Other info: Part-time role with flexible hours and opportunities for growth within the practice.
- Why this job: Make a real difference in pets' lives while developing your career in a caring community.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 13927 - 13927 £ per year.
Location: Portchester Vets, Portsmouth
Contract: Part-Time, Permanent
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners. We are seeking an organised, personable Receptionist to join our team at Portchester Vets on a Part-Time basis. For more than a decade, Portchester Vets has been caring for pets and their owners, becoming a trusted and well-loved practice within the local community. Located just a short walk from the high street, we’re known for our welcoming atmosphere, loyal client base and strong relationships built on trust.
How You’ll Make a Difference
The main responsibility of the role is to be the first point of contact for our clients and their pets, whilst demonstrating a professional and knowledgeable impression to promote the practice and give confidence to our clients. Responsibilities include:
- Welcoming clients to the practice, taking payments and organising follow up appointments as necessary.
- Answering the telephone, booking appointments, answering queries and taking medication requests as well as weighing patients.
- Completing call backs to clients for missed calls or missed appointments to answer questions or re-book as required.
- Keeping client and patient records up to date on our practice management system.
- Administrative work including scanning documents, checking emails and assisting with insurance claims.
- Liaising with the Nurses and Vets to answer questions from clients and help them with their pet’s care.
- Keeping clients educated and actively promote pet health care plans and pet insurance where necessary.
- Keeping the reception area and consult rooms clean and tidy.
This is a part-time role working 21 hours per week Monday to Friday between the hours of 8:00am-7:00pm. There will also be 1 in 5 Saturdays from 8:00am-12:00pm.
You Might Be a Great Fit If...
You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:
- Excellent communication skills and a professional, welcoming manner.
- Experience in a customer-facing role, with a strong focus on service and attention to detail.
- The ability to manage multiple tasks effectively in a busy environment.
- A collaborative approach and willingness to support colleagues.
- A proactive attitude, with openness to feedback and learning.
How We’ll Support You
At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:
- A key client-facing role within a supportive and collaborative practice team.
- Clear career pathways with progression opportunities within client care and practice leadership roles.
- Ongoing learning and development supported by experienced colleagues and practice teams.
- A values-led culture focused on care, community and continuous improvement.
What We Offer Our Team
- 6.6 weeks' annual leave plus your birthday off.
- Increasing holiday allowance based on length of service.
- Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay.
- Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme.
- Learning and development opportunities via the inspiring vet care Academy.
- Pension scheme.
- Discounted veterinary care.
- Voluntary benefits: choose from a range of benefits to suit you - including Green Cars salary sacrifice scheme and access to discounts/cashback with hundreds of participating retailers.
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources. Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
Up to £13,927.36 per annum
Pet Clinic Front Desk Coordinator — Part-Time in Portsmouth employer: Inspiring Vet Care
At Portchester Vets, we pride ourselves on being a supportive and community-focused employer, where our team members are valued and empowered to grow. With clear career pathways, ongoing learning opportunities, and a culture that prioritises wellbeing and collaboration, we ensure that our staff can thrive in their roles while making a meaningful impact on the lives of pets and their owners. Join us in a welcoming environment that offers competitive benefits, including generous annual leave and employee wellbeing initiatives, all within the heart of Portsmouth.
StudySmarter Expert Advice🤫
We think this is how you could land Pet Clinic Front Desk Coordinator — Part-Time in Portsmouth
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Portchester Vets. Familiarise yourself with their services and values. This will help you show genuine interest and make a great first impression.
✨Tip Number 2
Practice your communication skills! As a front desk coordinator, you'll be the face of the clinic. Role-play common scenarios with a friend to boost your confidence in handling client queries and managing appointments.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks in previous roles. This will demonstrate your ability to thrive in a busy environment, which is key for this position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at inspiring vet care. We can’t wait to see your application!
We think you need these skills to ace Pet Clinic Front Desk Coordinator — Part-Time in Portsmouth
Some tips for your application 🫡
Show Your Personality:We want to see the real you! When writing your application, let your friendly and personable nature shine through. Remember, you're applying for a role where you'll be the first point of contact for our clients and their pets, so a warm tone is key.
Highlight Relevant Experience:Make sure to mention any customer-facing roles you've had before. We love seeing how you've managed multiple tasks in busy environments, so share specific examples that showcase your organisational skills and attention to detail.
Tailor Your Application:Take a moment to read through the job description again and tailor your application accordingly. Use keywords from the description to demonstrate that you understand what we're looking for and how you fit the bill.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Portchester Vets. Plus, it’s super easy!
How to prepare for a job interview at Inspiring Vet Care
✨Know the Practice Inside Out
Before your interview, take some time to research Portchester Vets. Familiarise yourself with their values, services, and community involvement. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a front desk coordinator, you'll be the first point of contact for clients. Prepare examples from your past experiences where you've excelled in customer service. Highlight how you managed difficult situations or went above and beyond to assist customers.
✨Demonstrate Organisational Skills
This role requires juggling multiple tasks, so be ready to discuss how you stay organised. Bring up specific tools or methods you use to manage your time effectively, especially in busy environments. This will reassure them that you can handle the demands of the job.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they support staff development. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
