At a Glance
- Tasks: Be the friendly face for clients and pets, managing appointments and emergencies.
- Company: Join Inspiring Vet Care, the UK's top veterinary service provider.
- Benefits: Enjoy 6.6 weeks annual leave, enhanced family policies, and a supportive team.
- Other info: Opportunities for growth and learning in a values-driven culture.
- Why this job: Make a difference in animal care while developing your career in a vibrant environment.
- Qualifications: Great communication skills and customer service experience are essential.
The predicted salary is between 26436 - 26436 £ per year.
Contract: Full-Time, Permanent
Inspiring Vet Care is the UK’s leading provider of veterinary services, caring for over 2 million animals across multiple locations.
Location: New Priory Vets, Peacehaven
The Peacehaven Clinic offers advanced general practice services, providing clients on the coast with comprehensive veterinary care and access to additional expertise at our flagship Brighton hospital when needed.
Working Pattern
This is a full‑time role (40 hours per week) with weekend and bank holiday rotation in Brighton. The primary workplace is New Priory Peacehaven, with weekend/holiday cover at Brighton and potential cover at Beech House for annual leave and sickness.
Responsibilities
- Serve as the first line contact for clients and pets via telephone and in person.
- Triage emergencies and provide appropriate advice.
- Relay messages accurately and act promptly.
- Maintain a courteous and professional manner at all times.
- Welcome and register clients on arrival, book appointments.
- Dispense medicines as directed by veterinarians.
- Process payments and complete cash up.
- Manage social media content.
- Complete referrals and other administrative tasks.
Qualifications & Skills
- Excellent communication skills with a welcoming, professional manner.
- Experience in a customer‑facing role, focused on service and attention to detail.
- Ability to manage multiple tasks effectively in a busy environment.
- A collaborative approach and willingness to support colleagues.
- A proactive attitude, open to feedback and learning.
How We’ll Support You
- A key client‑facing role within a supportive and collaborative practice team.
- Clear career pathways with progression opportunities within client care and practice leadership.
- Ongoing learning and development supported by experienced colleagues.
- A values‑led culture focused on care, community and continuous improvement.
Benefits
- 6.6 weeks annual leave plus birthday off.
- Increasing holiday allowance based on length of service.
- Enhanced family‑friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay.
- Employee wellbeing initiatives such as Healthcare Cash Plan and Cycle to Work scheme.
- Learning and development through the Inspiring Vet Care Academy.
- Pension scheme.
- Discounted veterinary care.
- Voluntary benefits including Green Cars salary sacrifice scheme and discounts and cashback with many retailers.
Salary: Up to £26,436.8 per annum.
Veterinary Receptionist in Peacehaven employer: Inspiring Vet Care
Inspiring Vet Care is an exceptional employer, offering a supportive and collaborative work environment for Veterinary Receptionists at our Peacehaven Clinic. With clear career pathways, ongoing learning opportunities, and a values-led culture focused on care and community, employees enjoy generous benefits including 6.6 weeks of annual leave, enhanced family-friendly policies, and a commitment to employee wellbeing. Join us in making a meaningful impact on the lives of over 2 million animals while enjoying a rewarding career in veterinary services.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Receptionist in Peacehaven
✨Tip Number 1
Get to know the company! Research Inspiring Vet Care and their values. When you walk into that interview, show them you’re not just another candidate – you’re genuinely interested in their mission and how you can contribute.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly and confidently when it’s your turn to shine.
✨Tip Number 3
Dress the part! First impressions matter, especially in a client-facing role like a Veterinary Receptionist. Wear something professional yet comfortable, so you feel confident and ready to impress.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Veterinary Receptionist in Peacehaven
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly and approachable tone can really make a difference, especially for a role like Veterinary Receptionist where client interaction is key.
Tailor Your Application:Make sure to tailor your application to the job description. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us that you've done your homework and are genuinely interested in joining our team.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your experience and skills, making it easier for us to see why you're a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our values and culture before you hit send!
How to prepare for a job interview at Inspiring Vet Care
✨Know Your Stuff
Familiarise yourself with the services offered by Inspiring Vet Care and the specific role of a Veterinary Receptionist. Understand the importance of triaging emergencies and how to communicate effectively with clients. This knowledge will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your People Skills
As the first point of contact for clients and their pets, excellent communication is key. Prepare examples from your past experiences where you've demonstrated a welcoming and professional manner, especially in busy environments. Highlight your ability to manage multiple tasks while maintaining a positive attitude.
✨Be Ready for Scenarios
Expect situational questions during the interview. Think about how you would handle various scenarios, such as dealing with an upset client or managing an emergency call. Practising these responses can help you stay calm and collected during the actual interview.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the team culture, opportunities for professional development, or how they support their staff. It shows that you're engaged and serious about the role, plus it gives you a chance to see if the company is the right fit for you.
