At a Glance
- Tasks: Administer Oracle systems, resolve issues, and ensure smooth invoice processing.
- Company: Join IVC Evidensia, a leading veterinary services provider with a passion for animal welfare.
- Benefits: Enjoy 6.6 weeks annual leave, enhanced family policies, and wellbeing initiatives.
- Other info: Diverse and inclusive workplace with opportunities for growth and learning.
- Why this job: Make a real impact on animal lives while developing your career in a supportive environment.
- Qualifications: Experience with ERP systems, strong problem-solving skills, and excellent communication.
The predicted salary is between 35000 - 42000 £ per year.
At IVC Evidensia, we are a leading veterinary services provider in Europe and North America with more than 2,500 clinics and hospitals across 19 countries and around 42,000 employees.
We aim to have an extraordinary impact on animal lives, supporting in the region of 25,000 animals every single day across our international network.
IVC Evidensia exists to champion the long-term health and welfare of animals and deliver our purpose of Healthy Animals, Happy Owners.
Reporting to the Global Head of Procure to Pay and working within Global Business Services, the Oracle Support PTP Administrator is responsible for the day-to-day administration and oversight of the Oracle PTP set up for AP invoice approvals and other Oracle processes that relay on the approval hierarchy being fully up to date and in line with expected structure.
The role ensures the platform supports policy compliance, accurate and timely invoice processing, and a positive end-user experience across the business.
Acting as the functional subject matter expert for Oracle Approval Hierarchy, you will triage and resolve incidents and requests, manage system configuration, coordinate updates and analyse the set up to proactively address incorrect users in the hierarchy, working with Finance, HR, IT and third-party providers to maintain stable system set up and high-quality data.
You will ensure queries are handled within agreed SLAs, maintain clear user guidance, and proactively identify opportunities to prevent repeat issues and reduce avoidable rework.
Key Accountabilities/Responsibilities
- Provide 1st-line functional support for Oracle approval hierarchy issues, triaging and resolving incidents/requests within agreed SLAs; extend appropriately and communicate progress clearly to users.
- Administer and request updates to Oracle approvals hierarchy (e. g., approver names, level they sit, who their manager should be) in line with business requirements and controls.
- Maintain user access and profile data governance, working with HR/IT where required to support joiners/movers/leavers and segregation of duties.
- Support month-end and operational finance processes by ensuring accurate invoice approval routing; investigate and resolve posting issues.
- Produce and maintain reports/dashboards (standard and ad hoc) to monitor compliance, completeness and accuracy of the approvals hierarchy; provide insights and recommendations.
- Create, maintain and continuously improve knowledge articles, training materials and end-user guidance; contribute to onboarding and refresher training.
- Work with AP team to ensure no invoices are stuck in the system due to Approvals Hierarchy issues by proactively identifying cost centres or approvers that are not correctly set up.
- Identify, raise and deliver continuous improvement opportunities to reduce ticket volumes, streamline processes and improve user experience (including automation where appropriate).
- Highlight major incidents and business-impacting risks to the PTP Lead, supporting effective stakeholder communications and prioritisation.
Experience/Qualifications
- Hands-on administration experience of large ERP systems (and ideally Oracle), including administration and support.
- Strong understanding of end-to-end PTP processes (policy, approvals, invoice processing cycle) and the associated finance controls.
- Experience working to SLAs in a service environment, using a ticketing/call logging tool and maintaining high-quality case notes.
- Ability to translate business requirements into system changes, assess impact, and produce clear user communications.
- Analytical problem-solving skills, including root-cause analysis and trend identification.
- Confident stakeholder management with Finance, HR, IT, third parties and senior colleagues; excellent written and verbal communication.
- Good working knowledge of Excel and reporting; comfortable handling and interpreting operational data.
- Experience with Oracle fusion or another Tier 1 ERP system.
What We Offer Our Team
- 6.6 weeks' annual leave plus your birthday off
- Increasing holiday allowance based on length of service
- Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
- Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme
- Learning and development opportunities via the IVC Evidensia Academy
- Pension scheme
- Discounted veterinary care
- Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.
Whether you’re just starting out or looking to take the next step in your career, IVC Evidensia offers the support, opportunity and community to help you grow.
Following receipt of your application, you will be contacted by one of our experienced hire recruitment team.
As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups.
As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
What We Offer
At IVC Evidensia we recognise that our people are fundamental to the success of our business.
Investing in our people, premises and processes is at the heart of what we do.
- In addition to a competitive base salary, you will benefit from
- Work-life balance
- 26 days annual leave
- Cycle to Work scheme
- Initiatives focused on employee wellbeing
- Pension
- Discretionary Bonus
- Discounted staff pet care
- Dog Friendly office
- Free Parking available at Head Office
At IVC Evidensia we are a committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups.
As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information.
These tools assist our recruitment team but do not replace human judgment.
Final hiring decisions are ultimately made by humans.
If you would like more information about how your data is processed, please contact us.
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Oracle Support Administrator – Procure to Pay employer: Inspiring Vet Care
Inspiring Vet Care is an excellent employer for those seeking a fulfilling role in veterinary care. Located in King's Lynn, we offer a supportive team environment where you can thrive and develop your career, all while enjoying competitive pay and a range of employee benefits, including annual leave and wellbeing initiatives. Join us to make a meaningful impact on the lives of pets and their owners in our community.
StudySmarter Expert Advice🤫
We think this is how you could land Oracle Support Administrator – Procure to Pay
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
✨Tip Number 2: Attend Finance Events and Conferences
Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like Inspiring Vet Care. You never know who might be your next boss or a crucial contact!
✨Tip Number 3: Showcase Your Expertise
Consider writing articles or sharing insights related to financial controlling or industry trends. Publish these on platforms like LinkedIn to establish yourself as a knowledgeable player in the field. This not only increases your visibility but also catches the attention of recruiters from Inspiring Vet Care.
✨Tip Number 4: Apply Directly on Company Websites
Since you're going for a full-time gig, don't forget to keep an eye on the careers page of companies you're interested in, like Inspiring Vet Care. Many companies prefer candidates who apply through their website as it shows genuine interest and makes your application stand out!
We think you need these skills to ace Oracle Support Administrator – Procure to Pay
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in Inspiring Vet Care and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show Inspiring Vet Care how you can be a team player!
How to prepare for a job interview at Inspiring Vet Care
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
✨Showcase Your Financial Acumen
If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with Inspiring Vet Care.
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with Inspiring Vet Care's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
