At a Glance
- Tasks: Lead operations for a fast-growing pet care e-commerce business and enhance customer service.
- Company: Join a dynamic team at a leading pet prescription and accessories provider.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: We value diversity and welcome applicants from all backgrounds.
- Why this job: Make a real difference in pet care while driving efficiency and innovation.
- Qualifications: Experience in operations management and strong leadership skills required.
The predicted salary is between 60000 - 80000 £ per year.
Operations Director – Pet Drugs Online We are a fast‑growing pet care e‑commerce business specializing in pet prescription medicines, pet food, and accessories.
As Operations Director you will be a key member of the Senior Leadership Team, reporting to the Managing Director and responsible for the end‑to‑end operations of our business.
Your role will focus on delivering excellent customer service, ensuring regulatory compliance, and driving massive efficiency gains across our operations.
Key Accountabilities and Responsibilities Customer Contact Centre Operations Lead and develop a high‑performing customer service team, ensuring fast response times and high customer satisfaction.
Implement technologies and processes to improve first‑contact resolution and overall service quality.
Monitor key performance indicators (KPIs) such as response time, customer retention, and Net Promoter Score (NPS).
Develop training programmes and quality assurance processes to maintain excellent customer interactions.
Warehouse MBA preferred.
Proficiency in e‑commerce WMS and automation opportunities.
Strong interpersonal skills with an enthusiastic, can‑do attitude.
Experience building sound business cases to support business objectives.
Ability to prioritise and deliver complex projects and self‑motivate, whilst meeting strict deadlines and targets.
Diversity, Equality, Inclusion and Belonging As a BAME, LGBTQ+ and Disability Confident employer, we are keen to hear from candidates from all minority and diverse groups.
We welcome applicants with disabilities and long‑term health conditions and can discuss reasonable adjustments during the recruitment process.
We May Use AI Tools in the Recruitment Process We may use artificial intelligence tools to support parts of the hiring process, such as reviewing applications and assessing responses.
These tools assist our recruitment team but do not replace human judgment.
Final hiring decisions are ultimately made by humans. #J-18808-Ljbffr
