At a Glance
- Tasks: Be the friendly face of our veterinary practice, managing appointments and client communications.
- Company: Join IVC Evidensia, the UK's leading veterinary care group with a supportive culture.
- Benefits: Enjoy 6.6 weeks annual leave, healthcare cash plan, and discounts on pet care.
- Other info: Clear career pathways and ongoing learning opportunities await you!
- Why this job: Make a real difference in animal care while developing your career in a dynamic environment.
- Qualifications: 1 year receptionist experience and excellent customer service skills required.
The predicted salary is between 20559 - 20559 £ per year.
Location: Lawrence Vets, Nottingham
Contract: Part-time, Permanent
Our practice is a welcoming and supportive environment, dedicated to both your own personal development and the highest level of client and patient care. Our team currently consists of 10 Experienced vets, 11 Registered Veterinary Nurses and a team of 14 dedicated receptionists and support staff.
IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners. At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities.
Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.
How you’ll make a difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional, and compassionate experience at every interaction. You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications, and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
The successful candidate will be responsible for:
- Meeting and greeting clients in person and on the telephone
- Answering and redirecting calls
- Scheduling appointments on the practice computer system
- Processing card and monetary payments
- Liaising with nursing and veterinary staff
- Taking pride and ownership of the reception area by keeping it clean and tidy at all times
The following criteria is essential for this role:
- Minimum of 1 year receptionist experience
- Excellent customer service skills
- A friendly and approachable manner when talking to clients
- A fondness for animals
- Ability to tackle many tasks at once and perform them to a high standard
- Capable of working under pressure and in emergency situations
- Computing and IT skills
- Experience of working in a veterinary practice desirable, but not essential
The position is 31 hours per week Monday to Friday on a rota basis covering a number of early and late shifts between 7.45 am and 7.15pm. There will also be Saturdays from 8.30am - 1.00pm on a 2 in 9 rota basis.
You might be a great fit if...
- Excellent communication skills and a professional, welcoming manner
- Experience in a customer-facing role, with a strong focus on service and attention to detail
- The ability to manage multiple tasks effectively in a busy environment
- A collaborative approach and willingness to support colleagues
- A proactive attitude, with openness to feedback and learning
How we’ll support you
- A key client-facing role within a supportive and collaborative practice team
- Clear career pathways with progression opportunities within client care and practice leadership roles
- Ongoing learning and development supported by experienced colleagues and practice teams
- A values-led culture focused on care, community, and continuous improvement
What We Offer Our Team
- 6.6 weeks' annual leave FTE
- Additional annual leave for your birthday, which will be added to your holiday allowance
- Increasing annual leave accrued through length of service
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Healthcare Cash Plan
- Cycle to Work scheme
- Learning and development opportunities via the IVC Evidensia Academy
- Pension scheme
- Discounted staff pet care
- Voluntary benefits: choose from a range of benefits to suit you
- Access to discounts/cashback with hundreds of participating retailers
Up to £20,559.44 per annum
Veterinary Receptionist in Nottingham employer: Inspiring Vet Care
At IVC Evidensia, we pride ourselves on being a leading veterinary care group that fosters a welcoming and supportive work environment in Nottingham. As a Veterinary Receptionist, you will enjoy a collaborative culture with clear career pathways, ongoing learning opportunities, and generous benefits including enhanced annual leave and a healthcare cash plan, all while making a meaningful impact on the lives of pets and their owners.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Receptionist in Nottingham
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Lawrence Vets and IVC Evidensia. Familiarise yourself with their values and services so you can show how you align with their mission of happier animals and owners.
✨Tip Number 2
Practice makes perfect! Role-play common receptionist scenarios with a friend or family member. This will help you feel more confident when it comes to handling client enquiries and managing appointments during the real deal.
✨Tip Number 3
Show off your personality! When you meet the team, let your friendly and approachable nature shine through. Remember, they’re looking for someone who can create a welcoming atmosphere for clients and pets alike.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re genuinely interested in the role and the team.
We think you need these skills to ace Veterinary Receptionist in Nottingham
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share a bit about why you love working with animals and what makes you a great fit for our team.
Tailor Your Experience:Make sure to highlight your relevant experience in customer service and any previous receptionist roles. We’re looking for someone who can manage multiple tasks while keeping a friendly and professional attitude, so give us examples that showcase these skills!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our practice there!
How to prepare for a job interview at Inspiring Vet Care
✨Know the Practice Inside Out
Before your interview, take some time to research Lawrence Vets and IVC Evidensia. Familiarise yourself with their values, services, and the team structure. This will not only show your genuine interest but also help you tailor your answers to align with their mission of providing exceptional client and patient care.
✨Showcase Your Customer Service Skills
As a Veterinary Receptionist, excellent customer service is key. Prepare examples from your past experience where you’ve gone above and beyond for clients. Think about how you handled difficult situations or managed multiple tasks effectively, as this will demonstrate your ability to thrive in a busy environment.
✨Demonstrate Your Love for Animals
Since this role involves interacting with pets and their owners, it’s important to convey your fondness for animals during the interview. Share any relevant experiences you have with pets, whether personal or professional, to highlight your passion and understanding of the veterinary field.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the practice and the team. Ask about their approach to client care, opportunities for professional development, or how they support their staff. This shows that you’re proactive and genuinely interested in being part of their community.
