At a Glance
- Tasks: Manage client inquiries, schedule appointments, and handle patient admissions in a busy equine office.
- Company: Join the UK's number one vet care provider with a supportive team culture.
- Benefits: Enjoy 6.6 weeks annual leave, healthcare cash plan, and career development opportunities.
- Other info: Flexible shifts with progression opportunities and a vibrant community in Newbury.
- Why this job: Make a real difference in animal care while developing your skills in a dynamic environment.
- Qualifications: Confident phone manner, excellent equine knowledge, and Microsoft Office skills required.
The predicted salary is between 26000 - 26000 £ per year.
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners. Donnington Grove Veterinary Group are a busy Equine Hospital based in Newbury Berkshire. Our main Hospital has RCVS Tier 3 hospital status and is based in Newbury, which is a thriving town in West Berkshire, with many restaurants and only a 45-minute train journey to London Paddington. Situated on the edge of the North Wessex Downs AONB, it also provides beautiful local countryside for long walks with our canine friends.
We are seeking an additional Equine Secretary to join our existing team in our busy Equine Office. Duties include but are not limited to:
- Responding to and managing incoming telephone inquiries
- Scheduling client appointments while overseeing and maintaining the appointment diary
- Processing client payments and managing patient admissions and onboarding
- Preparing cost estimates for services
- Handling client correspondence
- Coordinating referrals
This is a 35-hour week position working a variety of shifts, with inclusion in the Saturday rota on occasion.
We require someone who can work well under pressure, is a team player and enjoys working in a fast-paced environment. You will need a confident and friendly telephone manner as many client interactions are telephone-based. Excellent equine knowledge is essential as you will be answering emergency phone calls. Full training will be provided for the role; however, you will need to be competent in Microsoft Office and Outlook.
At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:
- A key client-facing role within a supportive and collaborative practice team
- Clear career pathways with progression opportunities within client care and practice leadership roles
- Ongoing learning and development supported by experienced colleagues and practice teams
- A values-led culture focused on care, community, and continuous improvement
What We Offer Our Team:
- 6.6 weeks' annual leave FTE
- Additional annual leave for your birthday, which will be added to your holiday allowance
- Increasing annual leave accrued through length of service
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Healthcare Cash Plan
- Cycle to Work scheme
- Learning and development opportunities via the inspiring vet care Academy
- Pension scheme
- Discounted staff pet care
- Voluntary benefits: choose from a range of benefits to suit you
- Access to discounts/cashback with hundreds of participating retailers
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources. Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
Equine Secretary in Newbury employer: Inspiring Vet Care
At inspiring vet care, we pride ourselves on being a leading employer in the veterinary field, offering a supportive and collaborative work environment in the picturesque town of Newbury, Berkshire. With a strong focus on employee development, we provide clear career pathways, ongoing training, and a values-led culture that prioritises care and community. Our generous benefits package, including enhanced annual leave, family-friendly policies, and access to a healthcare cash plan, ensures that our team members feel valued and supported both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Equine Secretary in Newbury
✨Tip Number 1
Get to know the company! Research inspiring vet care and Donnington Grove Veterinary Group. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to the role of an Equine Secretary. Think about how your skills and experiences align with what they’re looking for, especially your equine knowledge and ability to handle pressure.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and might even give you tips on how to stand out during the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the inspiring vet care family. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Equine Secretary in Newbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Equine Secretary role. Highlight any relevant experience you have in veterinary care or administrative roles, and don’t forget to showcase your equine knowledge!
Craft a Friendly Cover Letter:Your cover letter is your chance to shine! Use a friendly tone and explain why you’re passionate about working with animals and how you can contribute to our team at inspiring vet care.
Showcase Your Skills:We want to see your skills in action! Mention your proficiency in Microsoft Office and Outlook, and any experience you have managing appointments or handling client inquiries. This will show us you’re ready for the fast-paced environment.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our inspiring vet care family!
How to prepare for a job interview at Inspiring Vet Care
✨Know Your Equine Stuff
Brush up on your equine knowledge before the interview. Be prepared to discuss common equine health issues, emergency procedures, and any relevant experience you have. This will show that you're not just a great secretary but also someone who understands the needs of the animals and their owners.
✨Practice Your Phone Manner
Since many client interactions will be over the phone, practice speaking clearly and confidently. You might even want to role-play with a friend to simulate handling inquiries or scheduling appointments. A friendly and professional tone can make all the difference!
✨Familiarise Yourself with Microsoft Office
Make sure you're comfortable using Microsoft Office and Outlook, as these tools will be essential in your day-to-day tasks. If you’re not already proficient, consider taking a quick online course or watching tutorials to brush up on your skills.
✨Show Your Team Spirit
During the interview, highlight your ability to work well under pressure and as part of a team. Share examples from past experiences where you’ve collaborated effectively or handled stressful situations. This will demonstrate that you’re a great fit for their fast-paced environment.
