At a Glance
- Tasks: Manage reception, handle calls, and provide excellent customer service to pet owners.
- Company: Join the UK's number one vet care provider with a supportive team culture.
- Benefits: Enjoy 6.6 weeks annual leave, career development, and employee wellbeing initiatives.
- Other info: Flexible part-time hours with opportunities for progression and learning.
- Why this job: Make a difference in animal care while growing your skills in a friendly environment.
- Qualifications: Strong communication skills and experience in customer service are essential.
The predicted salary is between 15535 - 15536 £ per year.
Location: Forest Lodge Vets, New Milton
Contract: Part-Time, Permanent
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we’re trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners. We are an RCVS accredited small animal practice with two branches: New Milton (our main site) and Pennington. Both locations are equipped to a high standard, ensuring high quality care across the practice. At Forest Lodge we pride ourselves on our supportive and welcoming working environment. Our friendly team genuinely enjoys working together, and there is a positive atmosphere. With a highly experienced team we are able to offer excellent support and development opportunities.
How You’ll Make a Difference:
- You will be responsible for maintaining the smooth day to day operation of reception, including administrative tasks and telephone systems.
- As a first point of contact, you will interact with the clients both in person and via phone and digital communication, so strong communication skills and full computer literacy are essential.
Working Pattern:
We have two part time roles available, working Monday to Friday. Some Saturday cover will also be required to cover sickness and holidays.
You Might Be a Great Fit If:
- Excellent communication skills and a professional, welcoming manner.
- Experience in a customer-facing role, with a strong focus on service and attention to detail.
- The ability to manage multiple tasks effectively in a busy environment.
- A collaborative approach and willingness to support colleagues.
- A proactive attitude, with openness to feedback and learning.
How We’ll Support You:
- A key client-facing role within a supportive and collaborative practice team.
- Clear career pathways with progression opportunities within client care and practice leadership roles.
- Ongoing learning and development supported by experienced colleagues and practice teams.
- A values-led culture focused on care, community and continuous improvement.
What We Offer Our Team:
- 6.6 weeks’ annual leave FTE.
- Increasing holiday allowance based on length of service.
- Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay.
- Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme.
- Learning and development opportunities via the inspiring vet care Academy.
- Pension scheme.
- Discounted veterinary care.
- Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers.
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources. Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
Veterinary Receptionist in New Milton employer: Inspiring Vet Care
At Forest Lodge Vets, we pride ourselves on being a supportive and welcoming employer, where our team is at the heart of everything we do. With a strong focus on employee growth, we offer clear career pathways, ongoing learning opportunities, and a positive work culture that fosters collaboration and community. Our commitment to wellbeing and generous benefits, including enhanced family-friendly policies and a comprehensive healthcare cash plan, make us an excellent choice for those seeking a meaningful and rewarding role in veterinary care.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Receptionist in New Milton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Forest Lodge Vets. Understand their values and what makes them tick. This way, you can tailor your answers to show how you fit right in with their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your communication skills and customer service experience, as these are key for a Veterinary Receptionist role.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit will help you feel confident and ready to impress the interviewers at Forest Lodge.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for their team!
We think you need these skills to ace Veterinary Receptionist in New Milton
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference, especially for a role that involves interacting with clients.
Tailor Your Application:Make sure to customise your application for the Veterinary Receptionist role. Highlight your relevant experience and skills, especially in customer service and communication. This shows us that you understand what we're looking for!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff – we want to know exactly why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts!
How to prepare for a job interview at Inspiring Vet Care
✨Know the Practice Inside Out
Before your interview, take some time to research Forest Lodge Vets. Familiarise yourself with their values, services, and the team structure. This will not only show your genuine interest but also help you tailor your answers to align with their mission of providing excellent vet care.
✨Showcase Your Communication Skills
As a Veterinary Receptionist, strong communication is key. During the interview, practice clear and confident communication. You might even want to prepare examples of how you've effectively handled customer interactions in the past, especially in busy environments.
✨Demonstrate Your Multitasking Ability
The role requires managing multiple tasks simultaneously. Be ready to discuss specific instances where you've successfully juggled various responsibilities. This could be anything from handling phone calls while assisting clients in person to managing administrative duties under pressure.
✨Emphasise Your Team Spirit
Forest Lodge prides itself on a collaborative environment. Highlight your willingness to support colleagues and share experiences that showcase your teamwork skills. This will resonate well with the interviewers who value a positive atmosphere and a supportive team dynamic.
