Marketplace Assistant

IVC Evidensia is the UK and Europe's leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners. At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment - at every stage of their career.

Pet Drugs Online is one of the UK's leading online pet pharmacies and retailers, helping pet owners access trusted medication, healthcare products, and everyday essentials quickly, safely, and conveniently. As part of the IVC Evidensia Group, Pet Drugs Online combines the agility of a growing ecommerce business with the strength and expertise of a leading veterinary care organisation. Our teams play a vital role in making pet healthcare more accessible through innovation, operational excellence, and outstanding customer experience.

We are looking for a detail-oriented Marketplace Assistant to support Amazon SAFE-T (Seller Assurance for E-commerce Transactions) returns processing. The role involves reviewing return claims, entering and updating case information, maintaining accurate records, and assisting with return investigations to ensure compliance with Amazon policies and service standards.

Key Responsibilities

• Enter and update return claim information accurately in internal systems
• Review Amazon SAFE-T claims and supporting documentation
• Verify order details, return tracking, refunds, and reimbursement data
• Maintain organized digital records of claims and resolutions
• Identify discrepancies and escalate complex cases when necessary
• Communicate with internal teams regarding missing or incorrect information
• Prepare spreadsheets and reports related to return cases and claim status
• Ensure compliance with Amazon seller policies and company procedures
• Meet productivity and accuracy targets in a fast-paced environment

Required Skills & Qualifications

• Previous data entry or administrative experience preferred
• Familiarity with Amazon Seller Central and SAFE-T claims is an advantage
• Strong attention to detail and analytical skills
• Proficient in Microsoft Excel, Google Sheets, and data management systems
• Good written and verbal communication skills
• Ability to manage confidential customer and transaction information
• Strong organizational and time-management skills
• Ability to work independently and meet deadlines

Preferred Qualifications

• Experience in e-commerce, returns processing, or customer support
• Knowledge of Amazon reimbursement and return policies
• Experience handling high-volume data entry tasks

What We Offer Our Team

• Healthcare Cash Plan
• Cycle to Work scheme
• Green Cars salary sacrifice scheme
• Voluntary benefits: choose from a range of benefits to suit you
• Discounted staff pet care
• Access to discounts/cashback with hundreds of participating retailers

Diversity, Equality, Inclusion and Belonging: At IVC Evidensia we are committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.