At a Glance
- Tasks: Transform pet care with Zendesk by configuring workflows and developing custom solutions.
- Company: Join IVC Evidensia, the leading veterinary care group in the UK and Europe.
- Benefits: Enjoy flexible remote work, healthcare cash plan, and career development opportunities.
- Other info: Be part of a diverse team committed to innovation and continuous improvement.
- Why this job: Make a real impact in the pet care industry while growing your tech skills.
- Qualifications: Strong JavaScript skills and experience with Zendesk or similar tools are essential.
The predicted salary is between 40000 - 50000 £ per year.
About Us
IVC Evidensia is the UK and Europe's leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners. At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment at every stage of their career.
Function
Our Technology teams are responsible for the systems and infrastructure that make that work - everything our healthcare professionals need to deliver world-class care. From keeping on top of patient records, health plans, client communications, diary management and dispensing, our teams have a lot to think about and need smarter ways to provide the convenience and expertise that modern pet owners have come to expect.
Team
You will be joining a small, fast-moving team of passionate engineers dedicated to transforming how pet owners access and experience care. Our team embraces curiosity, technical excellence, and a desire to rethink how our industry works, building the next generation of products that support employees and clients across the IVC Evidensia business. As part of this group, you will play a key role in evolving and expanding our Zendesk platform and related ITSM tools - configuring workflows, shaping customised user experiences through HTML, CSS and JavaScript, and developing integrations that extend the platform's capabilities. The team works collaboratively on everything from optimising the Admin Center to crafting custom scripts with Zendesk APIs, all while maintaining system performance and ensuring a seamless support experience.
What will you be doing?
- Deliver solutions to business problems using deep Zendesk expertise - configuring workflows, administering settings, customising features, and developing frontend solutions (HTML, CSS, JavaScript) alongside custom applications and integrations.
- Build, maintain and optimise custom scripts, APIs, webhooks and integrations to extend Zendesk functionality, ensure system reliability and connect with wider business systems.
- Implement development best practices, ensuring all changes are efficiently built, thoroughly tested, safely released and fully documented.
- Monitor and improve system performance, troubleshoot and resolve issues (escalating where needed), handle BAU tickets, and ensure ongoing compatibility with Zendesk updates.
- Contribute to the continuous improvement of platforms and processes, creating and validating dashboards and queries while staying up to date with platform changes; occasional out-of-hours release work may be required.
Who are we looking for?
- Strong technical skills across JavaScript & APIs are essential.
- Technical experience in React, JSON, HTML, CSS, Webhooks and GitHub are beneficial.
- Proven ability to configure and customise Zendesk, Jira or other ticketing tools.
- Experienced in complex, evolving environments.
What's in it for you?
At IVC Evidensia, we're committed to supporting your development and wellbeing. When you join us, you'll benefit from:
- A role with real business impact supporting teams across the organisation.
- Clear career pathways with progression opportunities within Central Functions and beyond.
- Ongoing learning and development supported by tailored programmes and resources.
- A collaborative, values-led culture focused on care, innovation, and continuous improvement.
- Flexible working with a remote-first working policy.
Benefits
- Healthcare Cash Plan.
- Cycle to Work scheme.
- Green Cars salary sacrifice scheme.
- Voluntary benefits: choose from a range of benefits to suit you.
- Discounted staff pet care.
- Access to discounts/cashback with hundreds of participating retailers.
Diversity, Equality, Inclusion and Belonging
At IVC Evidensia we are committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
Zendesk Engineer (UK Remote) in London employer: Inspiring Vet Care
IVC Evidensia is an exceptional employer that prioritises the growth and wellbeing of its employees, offering clear career pathways and ongoing learning opportunities within a collaborative and values-driven culture. As a remote-first organisation, we provide flexibility and support for our teams to thrive while making a meaningful impact in veterinary care across the UK and Europe. Join us to be part of a passionate team dedicated to innovation and excellence in pet healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Zendesk Engineer (UK Remote) in London
✨Tip Number 1
Network like a pro! Reach out to current employees at IVC Evidensia on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for your application process. It’s all about making connections!
✨Tip Number 2
Show off your skills! Prepare a portfolio or a GitHub repository showcasing your best work with Zendesk, JavaScript, and APIs. This will give you an edge and demonstrate your hands-on experience to the hiring team.
✨Tip Number 3
Practice makes perfect! Get ready for technical interviews by brushing up on your coding skills and understanding of Zendesk functionalities. Consider mock interviews with friends or use online platforms to simulate the experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the IVC Evidensia team. Don’t miss out!
We think you need these skills to ace Zendesk Engineer (UK Remote) in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with Zendesk and relevant technologies. We want to see how your skills align with our needs, so don’t hold back on showcasing your best work!
Show Your Passion:Let us know why you’re excited about the role and our mission at IVC Evidensia. A genuine interest in transforming pet care through technology will definitely catch our eye!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences shine through without unnecessary fluff.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at Inspiring Vet Care
✨Know Your Zendesk Inside Out
Make sure you have a solid understanding of Zendesk and its functionalities. Familiarise yourself with configuring workflows, customising features, and developing frontend solutions using HTML, CSS, and JavaScript. This will not only help you answer technical questions but also demonstrate your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've solved complex problems using Zendesk or similar tools. Think about how you’ve optimised system performance or handled BAU tickets. This will highlight your ability to contribute to the team’s goals and show that you can think critically under pressure.
✨Brush Up on Best Practices
Be ready to talk about development best practices, especially around testing and documentation. Understanding how to efficiently build, test, and release changes is crucial for this role. You might even want to bring up any experiences you have with GitHub or other version control systems.
✨Embrace the Company Culture
IVC Evidensia values innovation and continuous improvement, so be prepared to discuss how you align with these values. Share your thoughts on collaboration and how you’ve contributed to a positive team environment in the past. This will show that you’re not just a technical fit but also a cultural one.
