At a Glance
- Tasks: Lead the operations of a vet practice, ensuring exceptional care and team performance.
- Company: Join the UK's number one vet care provider with a supportive culture.
- Benefits: Enjoy 6.8 weeks' annual leave, healthcare cash plan, and career development opportunities.
- Other info: No weekends or bank holidays; excellent transport links and a welcoming team.
- Why this job: Make a real difference in animal care while leading a passionate team.
- Qualifications: Proven management experience in healthcare or service environments.
The predicted salary is between 40000 - 45000 £ per year.
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
We have an exciting opportunity for a motivated and experienced Practice Director to join our friendly and supportive team at New Malden Vets. Working alongside two experienced Clinical Directors, you will play a key role in the day‑to‑day leadership and operational management of the practice, supporting a dedicated team of vets, nurses and clinical support staff to deliver exceptional patient and client care. Located just a 10‑minute walk from the train station, New Malden Vets offers excellent transport links alongside a welcoming team culture and a varied, rewarding role within a well‑established practice.
How You’ll Make a Difference
As Practice Director, you will lead the non‑clinical operations of the practice, working closely with clinical leadership to ensure efficient day‑to‑day running, strong team performance, and an outstanding client experience. You’ll be responsible for operational delivery, people management, and compliance, while supporting the practice to achieve its performance, quality, and service objectives. This role plays a key part in creating a positive culture and enabling clinical teams to deliver excellent care.
You Might Be a Great Fit If...
- You are an experienced people and operations manager with strong leadership capability.
- You have proven experience in a management role, ideally within healthcare, veterinary, or service‑led environments.
- You possess strong people management skills, including performance management and team development.
- You have good operational and organisational capability, with the ability to manage competing priorities.
- You have experience handling complaints, change, and complex situations with confidence.
- You demonstrate strong communication and stakeholder management skills.
How We’ll Support You
At IVC Evidensia, we’re committed to supporting you in a senior operational leadership role. When you join us, you’ll benefit from:
- A key leadership role with responsibility for operational performance and team culture.
- Clear career pathways with progression opportunities into senior practice or regional leadership roles.
- Ongoing learning and development to support leadership and professional growth.
- A collaborative, values‑led culture focused on care, community, and continuous improvement.
What We Offer Our Team
- 6.8 weeks' annual leave.
- Enhanced family‑friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay.
- Healthcare Cash Plan.
- Cycle to Work scheme.
- Learning and development opportunities via the IVC Evidensia Academy.
- Pension scheme.
- Discounted staff pet care.
- Access to discounts/cashback with hundreds of participating retailers.
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world‑class learning resources. Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
Practice Director in London employer: Inspiring Vet Care
At IVC Evidensia, we pride ourselves on being the UK's leading vet care provider, where our people are central to our mission of delivering healthier animals and happier owners. As a Practice Director at New Malden Vets, you will thrive in a supportive environment that values collaboration and continuous improvement, with clear pathways for career progression and a commitment to your professional development. Enjoy a fulfilling role with excellent work-life balance, including no weekends or bank holidays, alongside generous benefits such as enhanced family-friendly policies and a healthcare cash plan.
StudySmarter Expert Advice🤫
We think this is how you could land Practice Director in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the veterinary and healthcare sectors. Attend industry events or local meet-ups to get your name out there. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company, understand their values, and think about how your experience aligns with their mission. Practise common interview questions and be ready to showcase your leadership skills and operational expertise.
✨Tip Number 3
Showcase your personality! During interviews, let your passion for veterinary care shine through. Share stories that highlight your people management skills and how you've positively impacted team culture in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at New Malden Vets. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Practice Director in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Practice Director role. Highlight your leadership capabilities and any relevant management experience in healthcare or service-led environments.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about veterinary care and how your background makes you the perfect fit for our team at New Malden Vets.
Showcase Your People Skills:Since this role involves strong people management, be sure to include examples of how you've successfully led teams, handled complaints, or developed staff in your application. We love to see those interpersonal skills in action!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our friendly and supportive team.
How to prepare for a job interview at Inspiring Vet Care
✨Know the Company Inside Out
Before your interview, take some time to research Inspiring Vet Care. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Showcase Your Leadership Skills
As a Practice Director, strong leadership is key. Prepare examples from your past experiences where you've successfully managed teams or improved operational efficiency. Be ready to discuss how you handle challenges and foster a positive team culture.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially in handling complaints or complex situations. Think of specific scenarios where you’ve navigated difficult conversations or implemented changes, and be ready to share those stories.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, the practice's goals, or how they measure success. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
