Concur T&E Administrator - 12 Month Fixed Term Contract - Inspiring Vet Care in London

At IVC Evidensia, we are a leading veterinary services provider in Europe and North America with more than 2,500 clinics and hospitals across 19 countries and around 42,000 employees. We aim to have an extraordinary impact on animal lives, supporting in the region of 25,000 animals every single day across our international network. IVC Evidensia exists to champion the long-term health and welfare of animals and deliver our purpose of Healthy Animals, Happy Owners.

Reporting to the Travel & Expenses Lead and working within Global Business Services, the Concur T&E Administrator is responsible for the day-to-day administration, configuration and continuous improvement of SAP Concur (Expense and, where applicable, Travel). The role ensures the platform supports policy compliance, accurate and timely expense processing, and a positive end-user experience across the business.

Acting as the functional subject matter expert for Concur, you will triage and resolve incidents and requests, manage system configuration, coordinate testing and releases, and work with Finance, HR, IT and third-party providers to maintain stable integrations and high-quality data. You will ensure queries are handled within agreed SLAs, maintain clear user guidance, and proactively identify opportunities to simplify the expense journey and reduce avoidable rework. This role is being offered on a 12 Month Fixed Term Contract basis.

• Provide 1st-line functional support for Concur T&E, triaging and resolving incidents/requests within agreed SLAs; escalate appropriately and communicate progress clearly to users.
• Administer and configure Concur (e.g., expense types, approval flows, audit rules, policies, user groups, cost objects, payment types, VAT/tax settings, mobile settings) in line with business requirements and controls.
• Maintain user access and profile data governance, working with HR/IT where required to support joiners/movers/leavers and segregation of duties.
• Support month-end and operational finance processes by ensuring accurate expense routing, coding and data quality; investigate and resolve posting/reconciliation issues.
• Coordinate testing and release activities: replicate issues in non-production environments, define test scenarios, execute/coordinate UAT, document outcomes and support go-live readiness.
• Produce and maintain reports/dashboards (standard and ad hoc) to monitor compliance, adoption, exception trends and service performance; provide insights and recommendations.
• Create, maintain and continuously improve knowledge articles, training materials and end-user guidance; contribute to onboarding and refresher training.
• Work with third-party support partners and vendors (including SAP Concur) via ticket portals, managing cases through to resolution and maintaining clear audit trails.
• Identify, raise and deliver continuous improvement opportunities to reduce ticket volumes, streamline processes and improve user experience (including automation where appropriate).
• Highlight major incidents and business-impacting risks to the Travel & Expenses Lead, supporting effective stakeholder communications and prioritisation.

• Hands-on administration experience of SAP Concur Expense (and ideally Travel), including configuration and support.
• Strong understanding of end-to-end expense processes (policy, approvals, audit, reimbursement, corporate cards) and the associated finance controls.
• Experience working to SLAs in a service environment, using a ticketing/call logging tool and maintaining high-quality case notes.
• Ability to translate business requirements into system changes, assess impact, and produce clear user communications.
• Analytical problem-solving skills, including root-cause analysis and trend identification.
• Confident stakeholder management with Finance, HR, IT, third parties and senior colleagues; excellent written and verbal communication.
• Good working knowledge of Excel and reporting; comfortable handling and interpreting operational data.

• Experience with Concur integrations (e.g., HR feeds, card feeds, finance/ERP posting).
• Experience of VAT/tax configuration, and/or global/multi-country rollouts.

Following receipt of your application, you will be contacted by one of our experienced hire recruitment team. As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.

At IVC Evidensia we recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive base salary, you will benefit from:

• Work-life balance
• 26 days annual leave
• Cycle to Work scheme
• Initiatives focused on employee wellbeing
• Pension
• Discretionary Bonus
• Discounted staff pet care
• Dog Friendly office
• Free Parking available at Head Office

At IVC Evidensia we are committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.