At a Glance
- Tasks: Be the friendly face of our clinic, managing appointments and ensuring a smooth client experience.
- Company: Join Blackberry Veterinary Clinic, a supportive team in a beautifully refurbished environment.
- Benefits: Enjoy 6.6 weeks annual leave, healthcare cash plan, and discounts on pet care.
- Other info: Part-time role with clear career progression and ongoing learning opportunities.
- Why this job: Make a real difference in clients' lives while working with a passionate team.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 18000 - 18000 £ per year.
Location: Blackberry Veterinary Clinic, Lingfield
Contract: Part-time, Permanent
In a practice that’s set in an idyllic location, no two days are the same here. We have recently had a refurbishment, extending our consulting rooms, updating the waiting room to include a cat area and a lab area. We carry out all first opinion GP procedures, i.e., dental, radiography and operations. It’s a great opportunity for someone who enjoys variety, multitasking and being part of a supportive team that truly cares about their clients and each other.
How you'll make a difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional, and compassionate experience at every interaction. You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications, and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
Your role will involve:
- Attending to clients in person or on the telephone with bookings or enquiries
- Seeing through the client journey, from greeting, booking, taking payment and seeing them onwards
- Managing the diary, bookings and keeping accurate records
- Taking prescription requests and correctly allocating medications for the clinical team to check
- Help with stock control, ordering and deliveries (including some light lifting)
- Running end-of-day banking
- Maintaining high standards in client-facing areas, keeping the clinic clean, tidy and stocked, both in the middle and end of the day, updating displays and client information packs.
- Contributing to improvements and suggestions - we welcome new ideas on how to make things better for our clients, our patients and our staff.
This is a part-time permanent role working 27 hours per week. The shifts are Tuesday, Wednesday and Thursday between the hours of 8:00am-5:00pm. Wednesday shifts could be up to 4:00pm.
You might be a great fit if...
You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You’ll bring:
- Excellent communication skills and a professional, welcoming manner
- Experience in a customer-facing role, with a strong focus on service and attention to detail
- The ability to manage multiple tasks effectively in a busy environment
- A collaborative approach and willingness to support colleagues
- A proactive attitude, with openness to feedback and learning
How we'll support you
At IVC Evidensia, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:
- A key client-facing role within a supportive and collaborative practice team
- Clear career pathways with progression opportunities within client care and practice leadership roles
- Ongoing learning and development supported by experienced colleagues and practice teams
- A values-led culture focused on care, community, and continuous improvement
What We Offer Our Team
- 6.6 weeks' annual leave FTE
- Additional annual leave for your birthday, which will be added to your holiday allowance
- Increasing annual leave accrued through length of service
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Healthcare Cash Plan
- Cycle to Work scheme
- Learning and development opportunities via the IVC Evidensia Academy
- Pension scheme
- Discounted staff pet care
- Voluntary benefits: choose from a range of benefits to suit you
- Access to discounts/cashback with hundreds of participating retailers
£18,000 per annum
Veterinary Receptionist in Lingfield employer: Inspiring Vet Care
At Blackberry Veterinary Clinic, we pride ourselves on being an excellent employer, offering a supportive and collaborative work environment where every team member is valued. Our commitment to employee growth is evident through clear career pathways and ongoing learning opportunities, all while enjoying the benefits of a values-led culture that prioritises care and community. With generous annual leave, enhanced family-friendly policies, and a focus on wellbeing, we ensure our staff feel appreciated and motivated in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Receptionist in Lingfield
✨Get Involved in Local HR Events
Check out local HR networking events or workshops in your area. These are great opportunities to meet industry professionals, learn about the latest trends in human resources, and potentially get leads on part-time roles like the one at Inspiring Vet Care.
✨Join HR Communities Online
Platforms like SHRM Connect or HR-specific LinkedIn groups are gold mines for job leads and industry discussions. Engaging in conversations can put your name out there and might just catch the eye of someone from Inspiring Vet Care looking for a part-time star!
✨Utilise University Career Services
If you're studying or have recently graduated, don’t forget about your university's career services. They often have contacts in the HR world that can help you score a part-time gig, plus you can access exclusive job boards!
✨Direct Applications Through Our Website
When you find the part-time role you're excited about, apply directly through our website. This not only shows your enthusiasm but also helps us streamline the hiring process. Make your application stand out with a tailored approach!
We think you need these skills to ace Veterinary Receptionist in Lingfield
Some tips for your application 🫡
Showcase Your People Skills:In human resources, it’s all about connecting with people. Make sure your CV highlights any relevant experience in recruitment, employee relations, or conflict resolution. If you’ve got any certifications in HR or related fields, don’t forget to flaunt them!
Tailor Your Cover Letter to Shine Bright:When applying for a part-time HR role at Inspiring Vet Care, your cover letter should reflect your motivation and enthusiasm for the position. Discuss your passion for people management and how you can contribute to their team, even on a part-time basis.
Demonstrate Flexibility and Availability:Since it's a part-time role, be clear in your application about your availability. HR often requires a balance of flexibility and commitment, so outline any existing commitments and how you plan to manage your time effectively.
Include Real-Life Examples:When describing your experience, use specific examples that illustrate your competency in HR tasks. Whether it’s handling employee onboarding or managing records, these anecdotes can make your application stand out to Inspiring Vet Care.
How to prepare for a job interview at Inspiring Vet Care
✨Know Your HR Basics Inside Out
As we're diving into a part-time HR role, let’s brush up on key HR concepts like recruitment processes, employment law, and employee engagement strategies. Prepare to explain how you've handled various HR scenarios in the past or how you'd approach them in the future – this shows you can hit the ground running!
✨Get Creative with Your HR Portfolio
Bring along a portfolio showcasing your HR projects, like recruitment plans or engagement activities you've designed. This isn't just for show; it helps us illustrate our hands-on experience and creativity, making us stand out to Inspiring Vet Care. Plus, it’s a tangible way to discuss our achievements!
✨Brush Up on Behavioural Interview Techniques
Expect a mix of traditional and behavioural interview questions. Prepare STAR answers (Situation, Task, Action, Result) on how you've resolved conflicts or improved team dynamics. Since HR is all about people, our ability to communicate effectively will be under the spotlight.
✨Show Flexibility and Enthusiasm
In a part-time HR role, demonstrating a flexible approach to working hours and responsibilities can make us more appealing to Inspiring Vet Care. Expressing our eagerness to learn and contribute to the team will demonstrate that we're not just filling a position, but genuinely excited to be part of their journey!
