At a Glance
- Tasks: Transform pet care with Zendesk expertise, customising workflows and developing integrations.
- Company: Join IVC Evidensia, the leading veterinary care group in the UK and Europe.
- Benefits: Enjoy flexible remote work, healthcare cash plans, and tailored development programmes.
- Other info: Diverse and inclusive culture with clear career pathways and growth opportunities.
- Why this job: Make a real impact in a collaborative team dedicated to innovation in pet care.
- Qualifications: Strong skills in JavaScript, APIs, and experience with Zendesk or similar tools.
The predicted salary is between 40000 - 50000 € per year.
About Us
IVC Evidensia is the UK and Europe's leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners. At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment at every stage of their career.
Function
Our Technology teams are responsible for the systems and infrastructure that make that work - everything our healthcare professionals need to deliver world-class care. From keeping on top of patient records, health plans, client communications, diary management and dispensing, our teams have a lot to think about and need smarter ways to provide the convenience and expertise that modern pet owners have come to expect.
Team
You'll be joining a small, fast-moving team of passionate engineers dedicated to transforming how pet owners access and experience care. Our team embraces curiosity, technical excellence, and a desire to rethink how our industry works, building the next generation of products that support employees and clients across the IVC Evidensia business. As part of this group, you'll play a key role in evolving and expanding our Zendesk platform and related ITSM tools - configuring workflows, shaping customised user experiences through HTML, CSS and JavaScript, and developing integrations that extend the platform's capabilities. The team works collaboratively on everything from optimising the Admin Center to crafting custom scripts with Zendesk APIs, all while maintaining system performance and ensuring a seamless support experience.
What will you be doing?
- Deliver solutions to business problems using deep Zendesk expertise - configuring workflows, administering settings, customising features, and developing frontend solutions (HTML, CSS, JavaScript) alongside custom applications and integrations.
- Build, maintain and optimise custom scripts, APIs, webhooks and integrations to extend Zendesk functionality, ensure system reliability and connect with wider business systems.
- Implement development best practices, ensuring all changes are efficiently built, thoroughly tested, safely released and fully documented.
- Monitor and improve system performance, troubleshoot and resolve issues (escalating where needed), handle BAU tickets, and ensure ongoing compatibility with Zendesk updates.
- Contribute to the continuous improvement of platforms and processes, creating and validating dashboards and queries while staying up to date with platform changes; occasional out-of-hours release work may be required.
Who are we looking for?
- Strong technical skills across JavaScript & APIs are essential.
- Technical experience in React, JSON, HTML, CSS, Webhooks and GitHub are beneficial.
- Proven ability to configure and customise Zendesk, Jira or other ticketing tools.
- Experienced in complex, evolving environments.
What's in it for you?
At IVC Evidensia, we're committed to supporting your development and wellbeing. When you join us, you'll benefit from:
- A role with real business impact supporting teams across the organisation.
- Clear career pathways with progression opportunities within Central Functions and beyond.
- Ongoing learning and development supported by tailored programmes and resources.
- A collaborative, values-led culture focused on care, innovation, and continuous improvement.
- Flexible working with a remote-first working policy.
Benefits
- Healthcare Cash Plan.
- Cycle to Work scheme.
- Green Cars salary sacrifice scheme.
- Voluntary benefits: choose from a range of benefits to suit you.
- Discounted staff pet care.
- Access to discounts/cashback with hundreds of participating retailers.
Diversity, Equality, Inclusion and Belonging
At IVC Evidensia we are committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
Zendesk Engineer (UK Remote) in Keynsham employer: Inspiring Vet Care
IVC Evidensia is an exceptional employer that prioritises the growth and wellbeing of its employees, offering a collaborative and values-led culture where innovation thrives. As a Zendesk Engineer, you will have the opportunity to make a significant impact while enjoying clear career pathways, ongoing learning support, and flexible remote working arrangements. With a commitment to diversity and inclusion, IVC Evidensia fosters an environment where every team member can contribute meaningfully and develop their skills in a supportive setting.
StudySmarter Expert Advice🤫
We think this is how you could land Zendesk Engineer (UK Remote) in Keynsham
✨Tip Number 1
Network like a pro! Reach out to current employees at IVC Evidensia on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for your application process.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a GitHub repository showcasing your Zendesk customisations, scripts, or any relevant projects. This will give you an edge and demonstrate your hands-on experience.
✨Tip Number 3
Practice makes perfect! Get familiar with common Zendesk scenarios and challenges. You might even want to set up a mock environment to troubleshoot and optimise workflows before your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the IVC Evidensia team.
We think you need these skills to ace Zendesk Engineer (UK Remote) in Keynsham
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for the role! Share why you're excited about working with Zendesk and how you can contribute to transforming pet care experiences. A little passion goes a long way!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant skills and experiences. We want to see how your background aligns with our needs, so don’t be shy about showcasing your technical expertise!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon where possible. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Inspiring Vet Care
✨Know Your Zendesk Inside Out
Make sure you brush up on your Zendesk knowledge before the interview. Understand its features, functionalities, and how to configure workflows. Be ready to discuss specific examples of how you've used Zendesk in past roles, especially any custom scripts or integrations you've developed.
✨Show Off Your Coding Skills
Since strong technical skills in JavaScript, HTML, and CSS are essential for this role, prepare to demonstrate your coding abilities. You might be asked to solve a problem on the spot, so practice coding challenges related to web development and be ready to explain your thought process.
✨Be Ready to Discuss Problem-Solving
IVC Evidensia values engineers who can deliver solutions to business problems. Think of specific challenges you've faced in previous roles and how you approached them. Prepare to share your thought process and the impact of your solutions on the team or project.
✨Emphasise Collaboration and Continuous Improvement
This role involves working in a fast-moving team, so highlight your experience in collaborative environments. Discuss how you've contributed to team projects and any initiatives you've taken for continuous improvement. Show that you're not just a coder but also a team player who values innovation.
