At a Glance
- Tasks: Transform pet care with Zendesk by configuring workflows and developing custom solutions.
- Company: Join IVC Evidensia, the leading veterinary care group in the UK and Europe.
- Benefits: Enjoy flexible remote work, healthcare benefits, and a supportive learning environment.
- Other info: Be part of a diverse team committed to innovation and continuous improvement.
- Why this job: Make a real impact on pet owners' experiences while growing your tech skills.
- Qualifications: Strong JavaScript skills and experience with Zendesk or similar tools are essential.
The predicted salary is between 40000 - 50000 £ per year.
About Us
IVC Evidensia is the UK and Europe's leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners. At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment at every stage of their career. As part of Central Functions, you will be part of the teams that support and enable our network of over 2,500 practices across 20 countries, driving operational excellence, innovation, and strategic impact across the business.
Function
Our Technology teams are responsible for the systems and infrastructure that make that work - everything our healthcare professionals need to deliver world-class care. From keeping on top of patient records, health plans, client communications, diary management and dispensing, our teams have a lot to think about and need smarter ways to provide the convenience and expertise that modern pet owners have come to expect.
Team
You will be joining a small, fast-moving team of passionate engineers dedicated to transforming how pet owners access and experience care. Our team embraces curiosity, technical excellence, and a desire to rethink how our industry works, building the next generation of products that support employees and clients across the IVC Evidensia business. As part of this group, you will play a key role in evolving and expanding our Zendesk platform and related ITSM tools - configuring workflows, shaping customised user experiences through HTML, CSS and JavaScript, and developing integrations that extend the platform's capabilities. The team works collaboratively on everything from optimising the Admin Center to crafting custom scripts with Zendesk APIs, all while maintaining system performance and ensuring a seamless support experience. We look for engineers with strong web development foundations, a solid grasp of best-practice coding principles, and the ability to tailor third-party applications to deliver meaningful improvements that drive business value.
What will you be doing?
- Deliver solutions to business problems using deep Zendesk expertise - configuring workflows, administering settings, customising features, and developing frontend solutions (HTML, CSS, JavaScript) alongside custom applications and integrations.
- Build, maintain and optimise custom scripts, APIs, webhooks and integrations to extend Zendesk functionality, ensure system reliability and connect with wider business systems.
- Implement development best practices, ensuring all changes are efficiently built, thoroughly tested, safely released and fully documented.
- Monitor and improve system performance, troubleshoot and resolve issues (escalating where needed), handle BAU tickets, and ensure ongoing compatibility with Zendesk updates.
- Contribute to the continuous improvement of platforms and processes, creating and validating dashboards and queries while staying up to date with platform changes; occasional out-of-hours release work may be required.
Who are we looking for?
- Strong technical skills across JavaScript & APIs are essential.
- Technical experience in React, JSON, HTML, CSS, Webhooks and GitHub are beneficial.
- Proven ability to configure and customise Zendesk, Jira or other ticketing tools.
- Experienced in complex, evolving environments.
What's in it for you?
At IVC Evidensia, we're committed to supporting your development and wellbeing. When you join us, you'll benefit from:
- A role with real business impact supporting teams across the organisation.
- Clear career pathways with progression opportunities within Central Functions and beyond.
- Ongoing learning and development supported by tailored programmes and resources.
- A collaborative, values-led culture focused on care, innovation, and continuous improvement.
- Flexible working with a remote-first working policy.
Benefits
- Healthcare Cash Plan.
- Cycle to Work scheme.
- Green Cars salary sacrifice scheme.
- Voluntary benefits: choose from a range of benefits to suit you.
- Discounted staff pet care.
- Access to discounts/cashback with hundreds of participating retailers.
Diversity, Equality, Inclusion and Belonging
At IVC Evidensia we are committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
Locations
Zendesk Engineer (UK Remote) in Keynsham, Somerset employer: Inspiring Vet Care
IVC Evidensia is an exceptional employer that prioritises the growth and wellbeing of its employees, offering a remote-first working environment that fosters collaboration and innovation. With clear career pathways, ongoing learning opportunities, and a commitment to diversity and inclusion, our team members are empowered to make a meaningful impact in the veterinary care sector while enjoying a supportive and flexible work culture.
StudySmarter Expert Advice🤫
We think this is how you could land Zendesk Engineer (UK Remote) in Keynsham, Somerset
✨Tip Number 1
Get to know the company inside out! Research IVC Evidensia's values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to Zendesk and web development. Think about how your skills can solve their specific challenges, and be ready to share examples from your past work.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Zendesk Engineer (UK Remote) in Keynsham, Somerset
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Zendesk Engineer role. Highlight your experience with Zendesk, JavaScript, and any relevant integrations. We want to see how your skills align with our mission of delivering world-class care!
Showcase Your Technical Skills:Don’t hold back on showcasing your technical prowess! Include specific examples of projects where you've configured workflows or developed custom applications. We love seeing how you’ve used your skills to solve real-world problems.
Keep It Clear and Concise:While we appreciate detail, clarity is key! Make sure your application is easy to read and straight to the point. Use bullet points where possible to highlight your achievements and skills—this helps us quickly see what you bring to the table.
Apply Through Our Website:We encourage you to apply directly through our website. This ensures your application gets to the right people and allows us to keep track of all candidates efficiently. Plus, it’s super easy to do!
How to prepare for a job interview at Inspiring Vet Care
✨Know Your Zendesk Inside Out
Make sure you have a solid understanding of Zendesk and its functionalities. Familiarise yourself with configuring workflows, customising features, and developing frontend solutions using HTML, CSS, and JavaScript. This will not only help you answer technical questions but also demonstrate your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've solved complex problems using your technical skills. Think about times when you optimised system performance or developed integrations that improved functionality. This will highlight your ability to deliver real business impact, which is crucial for the team.
✨Emphasise Collaboration and Communication
Since you'll be part of a small, fast-moving team, it's important to show that you can work well with others. Be ready to talk about how you've collaborated on projects in the past, especially in complex environments. Highlight your experience with tools like GitHub to demonstrate your teamwork skills.
✨Stay Updated on Industry Trends
Research the latest trends in web development and customer support technologies. Being knowledgeable about new features in Zendesk or other ITSM tools can set you apart. It shows that you're proactive and committed to continuous improvement, aligning perfectly with the company's values.
