At a Glance
- Tasks: Provide outstanding client care and support to pet owners in a dynamic environment.
- Company: Join the UK's number one vet care provider, dedicated to healthier animals and happier owners.
- Benefits: Enjoy 6.6 weeks' annual leave, healthcare cash plan, and career development opportunities.
- Other info: Flexible working hours with opportunities for progression and a supportive team culture.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Excellent communication skills and experience in customer service are essential.
The predicted salary is between 20000 - 25000 £ per year.
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners. We are proud to offer outstanding care to pets and their owners in Staffordshire and surrounding areas.
As well as having a central hospital with a referral centre and a dedicated night team, we have local practices such as Stapenhill and Hilton that are in the heart of the communities, offering first class care at a convenient location for pet owners. The modern equipment at our Stapenhill practice includes digital x-ray, ultrasound, and dental x-ray. We have two operating theatres plus three consulting rooms, with a separate dedicated nurses consult room, allowing provision of an all-round service.
How You’ll Make a Difference
We are looking for a positive and approachable individual who has a genuine passion for providing outstanding client care and client experience. No two days are the same in this role, so if you are looking for a challenge and the ability to make a difference, please read on! Our outstanding Client Care team are there for our clients, answering the phone, welcoming them and their pets into the practice and ensuring they are looked after and have everything they need every step of the way. They are a professional, friendly, and dedicated team, and often the first contact with our clients so are vital to our business.
Your role as Client Care Advisor will be for the south hub practices in Stapenhill, Hilton, Mickleover and Stretton. You will be taking phone calls, making appointments, assisting clients with queries, reassuring clients, listening to their needs, taking payments, solving problems and generally 'being there' for our clients. You will be employed on a 13 month FTC flexible contract of 36.5 hours per week. However, we would be happy to consider a job share. The shifts vary to fit in with the business need but will be between 8.30am and 7.00pm Weekdays and 8.30am and 6pm on Saturday.
You Might Be a Great Fit If...
- Excellent communication skills and a professional, welcoming manner
- Experience in a customer-facing role, with a strong focus on service and attention to detail
- The ability to manage multiple tasks effectively in a busy environment
- A collaborative approach and willingness to support colleagues
- A proactive attitude, with openness to feedback and learning
How We’ll Support You
At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:
- A key client-facing role within a supportive and collaborative practice team
- Clear career pathways with progression opportunities within client care and practice leadership roles
- Ongoing learning and development supported by experienced colleagues and practice teams
- A values-led culture focused on care, community, and continuous improvement
What We Offer Our Team
- 6.6 weeks' annual leave
- Additional annual leave for your birthday, which will be added to your holiday allowance
- Increasing annual leave accrued through length of service
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Healthcare Cash Plan
- Cycle to Work scheme
- Learning and development opportunities via the inspiring vet care Academy
- Pension scheme
- Discounted staff pet care
- Voluntary benefits: choose from a range of benefits to suit you
- Access to discounts/cashback with hundreds of participating retailers
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources. Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Client Care Advisor in Hilton employer: Inspiring Vet Care
At inspiring vet care, we pride ourselves on being a leading employer in the veterinary sector, offering a supportive and collaborative work environment in Staffordshire. Our commitment to employee growth is evident through clear career pathways, ongoing learning opportunities, and a values-led culture that prioritises care and community. With generous benefits including 6.6 weeks' annual leave, enhanced family-friendly policies, and a focus on wellbeing, we ensure our team members feel valued and empowered to make a meaningful impact in the lives of pets and their owners.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Advisor in Hilton
✨Tip Number 1
Get to know the company! Research inspiring vet care and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Client Care Advisor, you'll need to be approachable and friendly. Role-play with a friend or family member to get comfortable with answering common client queries and handling difficult situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to veterinary care. This can give you insider knowledge about the company culture and possibly even a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you're proactive and serious about joining the inspiring vet care team.
We think you need these skills to ace Client Care Advisor in Hilton
Some tips for your application 🫡
Show Your Passion:Let your love for animals and client care shine through in your application. We want to see that genuine enthusiasm for making a difference in the lives of pets and their owners!
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and communication skills. We’re looking for those who can manage multiple tasks while keeping a friendly and professional manner.
Craft a Personal Cover Letter:Use your cover letter to tell us why you’re the perfect fit for the Client Care Advisor role. Share specific examples of how you've provided outstanding client care in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Inspiring Vet Care
✨Know the Company Inside Out
Before your interview, take some time to research inspiring vet care. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Client Care Advisor, excellent communication is key. During the interview, practice clear and friendly communication. Use examples from your past experiences where you successfully handled client queries or resolved issues to demonstrate your skills.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, like dealing with an upset client or managing multiple tasks at once. Think of relevant examples from your previous roles that highlight your problem-solving abilities and proactive attitude.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
