At a Glance
- Tasks: Lead the client care team and ensure top-notch service for pets and their owners.
- Company: Join a supportive team at Easipetcare, part of IVC Evidensia, the leading veterinary group.
- Benefits: Enjoy 6.6 weeks annual leave, enhanced family policies, and a healthcare cash plan.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in pet care while developing your leadership skills.
- Qualifications: Experience in customer service, strong communication skills, and a proactive approach.
The predicted salary is between 28000 - 28000 € per year.
Location: Easipetcare, Derby
Contract: Full-Time, Maternity Cover (12 months)
Easipetcare is a small animal practice located in Derby. We are ISFM accredited. The practice has excellent transport links, including the M1 and a direct train to London and we also have the lovely Peak District National Park nearby. We have a supportive and friendly team of 1 Vet, 3 RVNs, 1 SVN and 1 VCA, and 3 receptionists. Our team is passionate about providing the best standard of care to both pet and client. We have yearly team building days. We're also linked to Cats Protection, StreetVet, and donate unused pet food.
Derby is a large established practice with 4 consult rooms, separate cattery, kennel and isolation wards, a dedicated x-ray and ultrasound room, large theatre and prep room, and an in-house laboratory.
IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners. At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.
How You’ll Make a Difference
As Head Receptionist, you will lead the client care team within the practice, ensuring consistently high standards of service and a positive experience for clients and patients. You’ll provide day-to-day leadership and support to reception colleagues, help manage workflows and performance, and work closely with the wider practice leadership team to continuously improve the client journey and support practice initiatives.
Qualifications and Experience
- Proven experience in a customer-facing role, ideally within a veterinary or healthcare setting
- Experience supporting, mentoring, or supervising colleagues
- Strong communication and interpersonal skills
- The ability to manage priorities and remain calm in a busy environment
- A proactive, solutions-focused approach to improving client experience
What We Offer
- 6.6 weeks annual leave
- Additional annual leave for your birthday, which will be added to your holiday allowance
- Increasing annual leave accrued through length of service
- Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
- Healthcare Cash Plan
- Cycle to Work scheme
- Learning and development opportunities via the IVC Evidensia Academy
- Pension scheme
- Discounted staff pet care
- Voluntary benefits: choose from a range of benefits to suit you
- Access to discounts/cashback with hundreds of participating retailers
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Up to £28,000 DOE
Head Receptionist employer: Inspiring Vet Care
Easipetcare in Derby is an exceptional employer, offering a supportive and friendly work environment where team members are encouraged to grow both personally and professionally. With a commitment to high standards of care for pets and clients alike, employees benefit from generous annual leave, enhanced family-friendly policies, and access to ongoing learning opportunities through the IVC Evidensia Academy. The practice's strong community ties and focus on employee wellbeing make it a rewarding place to build a meaningful career in veterinary care.
StudySmarter Expert Advice🤫
We think this is how you could land Head Receptionist
✨Tip Number 1
Network like a pro! Reach out to your connections in the veterinary field or even join local groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for that interview! Research Easipetcare and IVC Evidensia, and think about how your experience aligns with their values. Show them you’re not just another candidate, but someone who truly cares about animal welfare.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. This will help you feel more confident and articulate when discussing your skills and experiences during the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team at Easipetcare.
We think you need these skills to ace Head Receptionist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head Receptionist role. Highlight your customer-facing experience, especially in veterinary or healthcare settings, and showcase any leadership or mentoring roles you've had. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about providing excellent client care and how your proactive approach can improve the client experience at Easipetcare. Let us know what makes you the perfect fit for our friendly team.
Showcase Your Communication Skills:Strong communication is key for this role. In your application, give examples of how you've effectively communicated with clients and colleagues in the past. We love seeing candidates who can keep calm under pressure and manage priorities like a pro!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Inspiring Vet Care
✨Know the Practice Inside Out
Before your interview, take some time to research Easipetcare and IVC Evidensia. Familiarise yourself with their values, services, and community involvement. This will not only show your genuine interest but also help you tailor your answers to align with their mission of providing excellent care.
✨Showcase Your Leadership Skills
As a Head Receptionist, you'll be leading a team. Prepare examples from your past experiences where you've successfully supported or mentored colleagues. Highlight how you managed workflows and improved client experiences, as this will demonstrate your capability to lead effectively in a busy environment.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle stressful situations. Think of specific scenarios where you had to remain calm under pressure or resolve a conflict. Practising these responses will help you articulate your proactive, solutions-focused approach during the interview.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready. Inquire about the team dynamics, ongoing training opportunities, or how they measure client satisfaction. This shows your enthusiasm for the role and helps you gauge if the practice is the right fit for you.
