At a Glance
- Tasks: Be the friendly face of our veterinary practice, managing appointments and client communications.
- Company: Join the UK's number one vet care provider, dedicated to healthier animals and happier owners.
- Benefits: Enjoy 6.6 weeks annual leave, enhanced family policies, and ongoing learning opportunities.
- Other info: Part-time role with clear career progression and a values-led culture.
- Why this job: Make a real difference in animal care while working in a supportive team environment.
- Qualifications: Customer service experience, excellent communication skills, and a proactive attitude.
The predicted salary is between 18984 - 18984 £ per year.
Part-Time | Permanent
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
Sheriff's Highway Vets is ideally located within easy commuting distance of Newcastle city centre, the North East coastline and the beautiful countryside of Durham and Northumberland. Our main hospital is based in Gateshead, supported by branches in Sunderland and Crawcrook, which perform their own procedures and operations, alongside a consulting branch in Whickham.
We are a well-equipped practice with:
- Digital radiography
- Dental radiography
- Flexible and rigid endoscopy
- An in‑house laboratory including haematology, biochemistry and EPOC analysers
- Advanced ultrasound with Doppler capabilities
- A wide range of soft tissue, orthopaedic, laparoscopic and endoscopic procedures
- A dedicated out‑of‑hours emergency and critical care team
How You’ll Make a Difference
As a Veterinary Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction. You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non‑clinical colleagues to ensure a positive client and patient journey.
General Responsibilities:
- Welcome clients and patients to the practice
- Handle telephone enquiries and book appointments
- Manage the reception desk and maintain accurate client records
- Process payments and support administrative tasks
- Work closely with veterinary surgeons and nurses to support the wider practice team
Working Pattern:
- Part‑time permanent position
- 28.63 hours per week over three days
- 1 in 2 Saturday mornings
You Might Be a Great Fit If…
You are a friendly, organised and customer‑focused individual who enjoys working as part of a team. You’ll bring:
- Excellent communication skills and a professional, welcoming manner
- Experience in a customer‑facing role, with a strong focus on service and attention to detail
- The ability to manage multiple tasks effectively in a busy environment
- A collaborative approach and willingness to support colleagues
- A proactive attitude, with openness to feedback and learning
- A full driving licence and access to a personal vehicle
How We’ll Support You:
- A key client‑facing role within a supportive and collaborative practice team
- Clear career pathways with progression opportunities within client care and practice leadership roles
- Ongoing learning and development supported by experienced colleagues and practice teams
- A values‑led culture focused on care, community and continuous improvement
What We Offer Our Team:
- 6.6 weeks’ annual leave FTE
- Increasing holiday allowance based on length of service
- Enhanced family‑friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
- Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme
- Learning and development opportunities via the inspiring vet care Academy
- Pension scheme
- Discounted veterinary care
- Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers
Up to £18,984.32 per annum
Veterinary Receptionist (28.63hrs) in Gateshead employer: Inspiring Vet Care
At Sheriff's Highway Vets, we pride ourselves on being a leading veterinary care provider where our team is central to our mission of delivering exceptional service to over 2 million animals. Located conveniently near Newcastle and surrounded by stunning countryside, we offer a supportive work culture that fosters professional growth through clear career pathways and ongoing development opportunities. With generous benefits including enhanced leave, wellbeing initiatives, and a collaborative environment, we ensure our Veterinary Receptionists thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Receptionist (28.63hrs) in Gateshead
✨Get Involved in Local HR Events
Check out local HR networking events or workshops in your area. These are great opportunities to meet industry professionals, learn about the latest trends in human resources, and potentially get leads on part-time roles like the one at Inspiring Vet Care.
✨Join HR Communities Online
Platforms like SHRM Connect or HR-specific LinkedIn groups are gold mines for job leads and industry discussions. Engaging in conversations can put your name out there and might just catch the eye of someone from Inspiring Vet Care looking for a part-time star!
✨Utilise University Career Services
If you're studying or have recently graduated, don’t forget about your university's career services. They often have contacts in the HR world that can help you score a part-time gig, plus you can access exclusive job boards!
✨Direct Applications Through Our Website
When you find the part-time role you're excited about, apply directly through our website. This not only shows your enthusiasm but also helps us streamline the hiring process. Make your application stand out with a tailored approach!
We think you need these skills to ace Veterinary Receptionist (28.63hrs) in Gateshead
Some tips for your application 🫡
Showcase Your People Skills:In human resources, it’s all about connecting with people. Make sure your CV highlights any relevant experience in recruitment, employee relations, or conflict resolution. If you’ve got any certifications in HR or related fields, don’t forget to flaunt them!
Tailor Your Cover Letter to Shine Bright:When applying for a part-time HR role at Inspiring Vet Care, your cover letter should reflect your motivation and enthusiasm for the position. Discuss your passion for people management and how you can contribute to their team, even on a part-time basis.
Demonstrate Flexibility and Availability:Since it's a part-time role, be clear in your application about your availability. HR often requires a balance of flexibility and commitment, so outline any existing commitments and how you plan to manage your time effectively.
Include Real-Life Examples:When describing your experience, use specific examples that illustrate your competency in HR tasks. Whether it’s handling employee onboarding or managing records, these anecdotes can make your application stand out to Inspiring Vet Care.
How to prepare for a job interview at Inspiring Vet Care
✨Know Your HR Basics Inside Out
As we're diving into a part-time HR role, let’s brush up on key HR concepts like recruitment processes, employment law, and employee engagement strategies. Prepare to explain how you've handled various HR scenarios in the past or how you'd approach them in the future – this shows you can hit the ground running!
✨Get Creative with Your HR Portfolio
Bring along a portfolio showcasing your HR projects, like recruitment plans or engagement activities you've designed. This isn't just for show; it helps us illustrate our hands-on experience and creativity, making us stand out to Inspiring Vet Care. Plus, it’s a tangible way to discuss our achievements!
✨Brush Up on Behavioural Interview Techniques
Expect a mix of traditional and behavioural interview questions. Prepare STAR answers (Situation, Task, Action, Result) on how you've resolved conflicts or improved team dynamics. Since HR is all about people, our ability to communicate effectively will be under the spotlight.
✨Show Flexibility and Enthusiasm
In a part-time HR role, demonstrating a flexible approach to working hours and responsibilities can make us more appealing to Inspiring Vet Care. Expressing our eagerness to learn and contribute to the team will demonstrate that we're not just filling a position, but genuinely excited to be part of their journey!
